Ever wonder if Dell Technologies eats its own cooking, so to speak, by leveraging Dell Services for their own IT? In fact, we do, but there’s a twist in the story. Extra-large data centers are dynamic with unique, evolving needs that cannot be efficiently supported with a fixed contract. Dell is the perfect example. Imagine a flexible deployment and support services model that adapts and scales with your changing business needs without compromising quality. With Dell ProDeploy Flex and ProSupport Flex, our dedicated Technical Account Managers and team of field technicians are trained to know our environment and ensure optimal performance. EMC called this “IT Proven.” That’s a great descriptor. Want a peek? Come on in.

1. Under the covers:
Dell-on-Dell deployment and support
Jim Roth, Vice President, IT
Pat Quigley, Executive Director, IT
SessionMT111

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How many of you:
1. Are responsible for more than 100 servers?
1,000? 10,000?
2. Have both data centers and remote locations
to take care of?
3. Are responsible for deploying new systems,
whether data center or PCs and tablets
4. Are responsible for support and management
of those systems?

3. • Scalable network
architecture
• Technology transitions
without downtime
• Proactive, automated,
centralized monitoring
XL IT
shops need…

4. Data center and remote
• 19 data centers
• 310,000 square feet
• 65,300 physical servers
• 43,700 virtual machines
• 128 PB in storage
• 140,000 PCs & tablets
Dell EMC global
footprint in two
distinct environments

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How many of you:
1. Are using vendors to help deploy new systems?
2. In the data center?
3. Remote locations?
4. 100% of the time?
5. 50% of the time?

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• 39% faster deployments with
91% less IT effort*
• Can save up to $2,000 per
device in labor costs**
• Reduces costly mistakes that
could cause downtime
• Makes supporting remote sites
much easier
ProDeploy
for enterprise

7. Using ProDeploy in the
data center

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• Over 129 regional sites
without IT onsiteor server
support personnel (e.g.
sales offices)
• Travel and coordinating
multiple personnel, plus user
downtime on site, is complex
and costly
ProDeploy saves
time & travel cost

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How many of you:
1. Provide level-one support for your organization?
2. Provide both level-one and level-two support?
3. Have a Dell Technical Account Manager?
4. Are using a Dell onsite parts locker?

10. • All systems covered
• Dedicated Technical Account
Manager (TAM) to help expedite
• Dedicated resourceas case
owner
• Exception dispatches available
• Efficiency tools such as
TechDirect
• Assistance with tracking and
extending warranties
ProSupport Flex

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• Support for all hardware in
our environment, from PCs
to switches to complex
storage
• Our TAM helps expedite
• Automated case generation
by SupportAssist
• Proactive recommendations
to prevent issues
• They help us maintain
currency
Dell support
reduces downtime

12. parts
parts
parts
• 15,114 total server assets deployed
• 1,772 dispatches last 365 days
Lockers in
two sites:

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How many of you:
1. Use TechDirect?
2. Have turned on SupportAssist for most of
your systems?
3. Plan on using SupportAssist for more systems
in the future?
4. Use OpenManage?

14. • Automated case generation
• Trends and predicts issues
• Notified if in escalation
• Engaged until resolution
• For PCs, avoiding hard drive failure
SupportAssist:
proactive to
prevent issues

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tools
tools
tools
• SupportAssist
• OpenManage
• TechDirect

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How many of you:
1. Have Dell certifications?
2. Have members of your staff or peers with Dell
certifications?
3. Have taken Dell training?
4. Have members of your staff or peers that have
taken Dell training?

17. • Accelerates the productivity
of technicians
• Stay technically up-to-date
• Supports career growth
• Presents new challenges for
team members—keeping
them motivated
It pays to invest
in training
and certification

18. The value of training
and certification

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• Make certification part of onboarding
new employees
• Rely more and more on proactive
automated monitoring and support
• Use analytics to forecast parts needs, etc.
The future

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Let’s summarize
Going extra-largedoesn’t have
to hurt
XL learnings also apply to small
and medium
Train, train, train & advocate
for certification
Flexible deployment & support
models are vital
Proactive, automated monitoring
is vital

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• Are we being proactive enough?
• Can we use help deploying
complex or large volumes of
systems
• Are we training enough?
Next steps: Ask yourself…

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Questions?
What do
you think?
Your to-do’s:
1. Visit us at Services in the Expo
2. Learn more at
www.dell.com/ITLifecycleServices
Thanks!
ENTER

23. Thank you