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Retail health and wellness: Two industries converge

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As increasingly more retailers consider expanding health and wellness offerings to meet growing consumer demand, 32 percent of respondents to a recent Deloitte poll say coordination across organizations poses the biggest hurdle to collaboration between retailers, payers, and providers. More than 1,360 professionals responded to poll questions during a Feb. 16, 2016 webcast, titled “Retail health and wellness: How two converging industries are impacting care and outcomes.” http://www2.deloitte.com/us/en/pages/dbriefs-webcasts/events/february/2016/dbriefs-retail-health-and-wellness-how-two-converging-industries-are-impacting-care-and-outcomes.html

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Retail health and wellness: Two industries converge

  1. 1. 1 Retail health and wellness--Two industries converge: Deloitte poll Copyright © 2016 Deloitte Development LLC. All rights reserved. Retail health and wellness: Two industries converge Deloitte poll Results from February 16, 2016
  2. 2. 2 Retail health and wellness--Two industries converge: Deloitte poll Copyright © 2016 Deloitte Development LLC. All rights reserved. More than 1,360 professionals responded to poll questions during a February 16, 2016 webcast, titled “Retail health and wellness: How two converging industries are impacting care and outcomes.” Poll respondents work in sectors including health care provider (12.6 percent) and retailers or distributors (4.8 percent). Methodology
  3. 3. 3 Retail health and wellness--Two industries converge: Deloitte poll Copyright © 2016 Deloitte Development LLC. All rights reserved. Votes received: 1,383 Have you ever used a retail health clinic or a walk-in clinic located in a store or pharmacy to treat an uncomplicated minor illness or for a preventative service like a flu shot? None of the above 12.7% Yes, for a minor illness 19.9% 33.9% 25.2% 8.2% Yes, for a preventative service No, but I would depending on circumstances No, and I wouldn’t, I prefer to receive care in a traditional setting
  4. 4. 4 Retail health and wellness--Two industries converge: Deloitte poll Copyright © 2016 Deloitte Development LLC. All rights reserved. Votes received: 1,569 In your opinion, what is the greatest potential benefit for retailers moving into the health care and wellness space? An increase in foot traffic The expanded provision of health services (chronic disease management, infusion therapy, etc.) Addressing underserved populations 34.2% 27.1% 20.3% Employee health 18.4% + + + +
  5. 5. 5 Retail health and wellness--Two industries converge: Deloitte poll Copyright © 2016 Deloitte Development LLC. All rights reserved. Votes received: 1,582 In your opinion, what is the biggest hurdle to collaboration between retailer, payers, and providers? None of the above 14.4% 8.3% 17.5% 27.7% 32.0% Different financial incentives Coordinating across organizations Lack of trust/ historical silos Technological barriers
  6. 6. 6 Retail health and wellness--Two industries converge: Deloitte poll Copyright © 2016 Deloitte Development LLC. All rights reserved. Votes received: 1,360 What do you think the biggest downside of retailers getting more involved in health and wellness could be? 46.1% 25.1% 15.7% 13.2% Potential for greater liability Cybersecurity risks Lack of sustainable patient volumes Inadequate reimbursement
  7. 7. The polling summary report reflects the aggregation of survey respondents’ responses and are not intended to reflect facts or opinions of any other entities. All survey data and statistics presented pertain only to the participating organizations and their responses to the Deloitte poll. The statements in this report reflect the aggregation of survey respondents’ responses and are not intended to reflect facts or opinions of any other entities. All survey data, charts and statistics referenced and presented, as well as the representations made and opinions expressed, unless specifically described otherwise, pertain only to the participating organizations and their responses to the Deloitte survey. The information obtained during the survey was taken “as is” and was not validated or confirmed by Deloitte. This presentation contains general information only and Deloitte is not, by means of this presentation, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This presentation is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this presentation. As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2016 Deloitte Development LLC. All rights reserved. Shelley Pfaendler Deloitte Public Relations spfaendler@deloitte.com Full press release available on Deloitte.com Media contact

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