1. Denis Pennel – Ciett Managing Director © - 1
The contribution of the
employment & recruitment industry
in a changing world of work
Denis Pennel
Ciett Managing Director
Ciett WEC
26th May 2016

2. Denis Pennel – Ciett Managing Director © - 2
Job and work
are increasingly
decoupled
A new golden age of
entrepreneurship
is facing us
« Work »
and the « Workplace »
are facing a revolution
Talents
are in the
cloud
Added-value
of labour
intermediation
is being
redefined

3. Denis Pennel – Ciett Managing Director © - 3
The trends shaping a new world of work

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The changing world of work:
What is expected from the industry?

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Why are labour markets becoming more complex?
Greater
global
competition
Less trust
in
institutions
Reducing
product
lifecycles
Business &
Human
Rights
pressure
Changing job
and career
concepts
Calls for
gender
parity
Greater
diversity
every-
where
Greater
speed of
reaction
End of
unity of
work in
time and
space
focus on
core
business
and
delivery
More
collaborative
work
Difficulty
with
authority

6. Denis Pennel – Ciett Managing Director © - 6
A multiplication
of new forms of work Agency
Work
Fixed-term
Part-time
Sub-
contracting
Flexible
working
hours
Multi-
activity
Self-
employed
CRISIS FINANCIARISATION GLOBALISATION
Costs
reduction
Sourcing & testing
workers
Adapting workforce
to economic cycles
Increasing labour
market participation
Outsourcing HR
management
PERSISTENTUNEMPLOYMENT
ICT
Improving customer
relationships
Mass-customisation of
goods & services
Increase adaptability
& reactivity
NEW
SUPPLY MODELS
Individualisation of
working conditions
Weakening of
Command & Control
MORE
AUTONOMY
REQUEST
INDIVIDUALISATION
NEW ECONOMIC
MODEL

7. Denis Pennel – Ciett Managing Director © - 7
This complexity is fully
recognised by companies
Source: Deloitte Human Capital Trends 2015

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It is the very nature of work which is changing
Hierarchy/Top down Flat Hierarchy/Bottom up
Presenteism Nomadism
Processes Modular tasks
Repetitive work Highly contextual work
Silo/Function-based work Horinzontal/project based
Organisation-centric Human cloud

9. Denis Pennel – Ciett Managing Director © - 9
Source: Les Echos
Boeing works with 28,000 suppliers from all around the world
Fragmentation of Production
70% of Boeing 787 fabrication is subcontracted!

10. Denis Pennel – Ciett Managing Director © - 10
Core
business
(OEC)
Free-
lances
Interns
Interim
Management
Crowdsourcing
FTC,
part-time
Strategic
alliances
ConsultantsSub-
contractors
Shared Services
Centers
TAW
3rd level
2nd level
1st level
« Cultivating communities
of workers will become
one of the key disciplines
of 21st-century business »
Thomas Malone in
The Age of Hyperspecialisation
(Harvard Business Review 2011)
Fragmentation of production
The rise of a remote and distributed workforce

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The industry can deploy a full range of services

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Simplexity: the solutions provided by the industry

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The changing world of work:
What is expected from the industry?

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The concept of a career is changing
The rise of protean career
0
5
10
15
20
25
30
35
40
45
18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50 52 54 56 58 60 62 64 66 68 70
Wage earner
(open ended contract) Self-employed
(free agent, consultant)
Wage earner
(temporary contracts)
Age
Weekly
working hours
= transitions

15. Denis Pennel – Ciett Managing Director © - 15
Towards a casualisation of work ?
Nature of
employment
relationship
Contractuali-
sation
Length
Place of the
relation
Job for life
Open ended
contract
Decades
Intra
entreprises
Employability
Diversity of
labour
contracts
Years
Inter
entreprises
Freelance
Self employed
Months/Days
Projects
On demand
expertise
Contract for
services
Hours/
Minutes
Real time
market places
Based on Thomas Malone – The spectrum of jobs - 2003
Does the employment relationship tend to shorten?

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Are we all to become free-agents?

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The industry is enabling work
for a wide range of people

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Flexicurity: the solutions provided by the industry

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The changing world of work:
What is expected from the industry?

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Agility and adaptability are key to tackle key challenges

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of companies experience difficulty
recruiting staff
At World
level
61%
While unemployment is high,
recruitment does not come that easy…
Shortages of skilled staff87%
Salary uncompetitive49%
Location undesirable30%
Main
reasons
Source: Kelly Services

22. Denis Pennel – Ciett Managing Director © - 22
Source: Towers Watson 2012
Downsizing
Employer high demand
Job disenchantment
Excessive reporting
Workplace toxicity
Stress management
Corporate world is facing a disloyal workforce
Only one third of workers say that they are highly engaged

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Source: Global Human Capital Trends 2014 by Deloitte
Talent management is on top of global HR concern

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81% of HR professionals think employees would
recommend the organisation to a friend. Only 38%
actually would
71% of HR professionals think the organisation has
fair benefits while only 48% of employees agree with
this statement
83% of HR professionals think their employees plan
to stay for the next year. Only 41% of employees
agree with this statement
HR Perception Vs. Reality research by Kenexa - 2012
Employee-Employer relationships
Mind the Gap!

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Talent development is on top of HR priorities

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Industry’s role to employability is clearly recognised

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Source: SIA – Total Management Management Report 2015
Engagement policy must be extended to
non-employees

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Adaptagility: the solutions provided by the industry

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The future of our industry is bright because
HR is the most powerful change enabler!
We are
labour
market
enablers!

30. Denis Pennel – Ciett Managing Director © - 30
Thank you!
Follow me:
Denis Pennel
@PennelDenis
New Reality
of Work
La nouvelle
réalité du
travail