1. DENISE BLACKER (774) 219-0872 • northfamilyb3@yahoo.com EXPERTISE:
Energetic, highly motivated, personable, detail-oriented and self-motivated administrative professional with over 22 years of experience working mainly in the Learning & Development field, Benefits and also Human Resources. Strong interpersonal skills to establish and maintain positive relationships and the ability to multi-task and take initiative in a fast-paced environment with a proven track record to work cooperatively and effectively with various personalities and levels of management and support staff. TECHNICAL SKILLS:
Microsoft Office User Specialist: (Word, Excel, PowerPoint, Outlook)
Proficiency in SAP Data Management Software, PeopleSoft, Oracle, SharePoint, Expense Reporting, Booking Travel, Customer Service Center, Web Design, Paint Shop Pro, QuickBooks, Seibel, LexisNexis, HIPAA Certified EMPLOYMENT HISTORY
Schneider-Electric/Invensys – Foxboro, MA October 2012 – Present
Human Resources Administrator
 Perform customer service functions answering employee questions for the service center
 Manage all ticket received and assign to department to be answered within SLA guidelines
 Conduct new hire orientation for new hires going over benefits and company policies
 Verify I-9 documentation and upload onto Hire Right system to complete process
 Complete Verification of Employment for past or present employee’s, by phone or letter
 HRIS: Enter new hires and contractors into the SAP system
 Update internal Web Site to keep employees and manager's informed with information on:
 Computer Purchase, Tuition Reimbursement, Fitness, Benefits, Share Plan etc.
 Manage the Tuition Assistance Program, processing applications/reimbursements:
Accomplishments
 Created a process flow for query assignment for admins to follow
 Found error in telephone script and re-wrote script and recorded currently used recording
 Create new documentation/forms for company use for example:
 Pension Guide (easy to follow guide for EE's retiring with Q & A)
 Created and on boarding document, Tuition, Computer Purchase, Fitness Forms
 Maintain and FAQ for the HR Admins to answer to questions employees may have
Citizens Bank – Cranston, RI October 2011 – October 2012
Senior Administrative Assistant to VP
Administrator to the Senior Vice President of Learning & Development and Vice President of Leadership & Talent
 Maintain high-volume calendar and/or daily schedules
 Draft letters, emails, reports and other correspondence as required
 Maintain confidential files, documents, and presentations for quick retrieval
 Arrange all travel and manage expense reporting
 Prepare materials/presentations/reports before meetings and business trips
 Coordinate meetings both internally and externally, including large scale executive off-sites
 Coordinate and implement special projects as needed
 Proven track record to work cooperatively and effectively with various personalities and levels of management/support staff
 Detail oriented and ability to prioritize tasks with ease

2. Blacker 2
CONTRACT POSITIONS DUTIES/POSITIONS JUNE 2009 – JUNE 2011
Citizens Bank: Senior Administrative Assistant to VP, Warwick, RI Feb 2011 – Oct 2011
NESCO: HR Administrative Assistant, Canton, MA Sep 2010 – Dec 2010
BJ’s Corporation: HR Benefits Coordinator, Framingham, MA Jun 2010 – Aug 2010
Covidien: Administrative Assistant, Mansfield, MA Mar 2010 – Apr 2010
CVS Pharmacy: HR Specialist, Woonsocket, RI Jun 2009 – Dec 2009
Kiessling Transit Inc - Norfolk, MA May 2008 to May 2009
Human Resources Generalist
 Assist employees with questions as the first point of contact for employee related issues
 Enter personnel changes into payroll system, process new hire and termination paperwork, liaison between the employee and benefits carriers
 Administered COBRA and unemployment, handled all social security requests, levy's and child support
The Foxboro Company/Invensys - Foxboro, MA May 1988 - May 2008
Benefits/Human Resources Administrator May 2004 – May 2008
 Audited benefits bills and found we were insuring employees who no longer worked with the company for years and saved Invensys tens of thousands of dollars.
 Liaison between employees and vendors helping resolving benefit issues, tracked COBRA
 Enrolled and terminate employees from benefits, Completed Life Insurance Paperwork, Death and EOI
 FMLA and STD paperwork, answer questions regarding leave for employee's
 On board new hires, collect I-9 paperwork and go over benefit & policies, maintained confidential files
 Assisted with developing On-Boarding Orientation program materials for employees
 Resolved issues with health/dental/vision/life insurance carriers also child support and court subpoenas
 Enrolled and terminate employees from benefits as needed, set up child support, subpoenas
Learning & Development: Training Literature Specialist May 1988 – May 2004
 Worked with instructor creating documents used to teach customers for over 40 classes
 Maintain a consistency with all documentation: Headers, Footers and Styles
 Created graphics using graphics program and integrated them into course documents
 Create PowerPoint presentations used by instructors to teach in classes
 Met with auditors to ensure we met standards to be ISO 9000 certified
 Registered students in classes on line, sold books, answered student questions EDUCATION & PROFESSIONAL DEVELOPMENT
 Dean College: Franklin, MA (9/90 – 9/95)
 Courses in Computer Graphics
 American Institute of Banking: Quincy, MA (1986 – 1987)
 Business Management, Quincy, MA (86 – 88)
 Intermediate Microsoft Excel 2007 Training
 CORI Certification/Workforce (1/09)
 The Foxboro Training Institute, Foxboro, MA
 Advanced PowerPoint
 Goal Setting & Performance Management
 Effective Edge: Managing Work Flow via Outlook
 Best Practices in College Recruiting
 ADP Payroll Training
 Computer Based Training:
 The Value of Peer Relationships
 Forming Peer Relationships & Alliances at Work
 Interpersonal Communication: Listening Essentials
 Training: Conflict, Stress, and Time Mgmt
 Training: Learning Management Systems
 Training: Customer Service over the Phone
 Training: Information Security
 Training: Communication Skills
 Dealing w/ Irrational Customer.& Escalation Complaints
 Training: Aligning Agent Behaviors with Caller Types
 Training: IPMS Training