Mikono Training Calendar 2020 -Online and Virtual Facilitator Led

What we do & how we do
Mikono Speakers International is a fast
growing multi-sectoral consulting firm
in Africa providing a wide range of ser-
vices including tailor-made training both
in house and outdoor, organizing
international & transformational
conferences, coaching and managing
events according to our clients’ needs
and desires, we have expanded our
range of training courses to include
Management Training, Secretarial
Training, Financial Training, HR Training,
Pivotal Training, Business and Specialist
Training and IT skills. Since its
establishment in early 2012, Mikono
Speakers International has made strides
in all its core activities, especially in
Inspirational and Transformational
conferences, Workshops and Coaching
services through our speaking bureau
known as Mikono Speakers.
We have managed to transform more
than 600,000 delegates and we have
reached 1.5 million people all over the
world and we have extended our
territory to different parts of Africa
including Kenya, Uganda, Nigeria, and
South Africa.
Mikono Speakers International has over
120 facilitators and trainers. It is the only
company in Africa, Asia and South
America to use live case studies,
practical life experiences and has had
the privilege of working with the world’s
best speakers, facilitators trainers
including Brian Tracy, Victor Antonio,
Robin Sharma Robert Kiyosaki, among
other many other speakers.
In Tanzania, Mikono Speakers
International is the first company to
have a state of the art training academy
facility in Dar es Salaam, Tanzania on top
of that all trainers at Mikono Speakers
International are certified. We have a
professional, youthful, energetic and
innovative team that always strives
to deliver high quality results for our
clients whilst maintaining the highest
standards of ethics and integrity. Our
work covers, among others, Business
Consulting, Inspirational and Transfor-
mational conferences, Workshops and
Coaching services.
Our Motto
Joining hands to change live
Our vision
To transform human capital in Africa
and to be the best human capital in the
world by 2020 through advanced
training and application of the
technology.
Mikono Training
Mikono Speakers International offers
onsite training courses specifically
for larger organizations who require
training for a number of employees.
This provides the benefits of discounted
prices, local training and the opportu-
nity to customize the training courses
to the companies’ specific needs. The
company has access to a faculty of 150
highly qualified consultants to deliver on
training courses.
These lecturers are not in any way
academics, but rather specialists
actively involved in consulting to busi-
ness in their particular fields. This gives
them fuller insight into delegates’ needs
and as well as knowledge about actual
trends in the market. Each of our short
duration training courses is carefully
researched with the market to ensure
customers’ needs are identified and
met. All of our training courses are of a
practical nature and provide skills that
are easy to implement back in the work
environment.
Mikono Speakers International is run by
staff of people who have been involved
in the corporate training business for
over 30 years. Our aim is to provide an
extremely high level of customer service
to our clients to complement the high
quality of the courses, and the value for
money they provide. And it will be our
pleasure to bring this services to you.
ABOUT US
NATIONAL HOUSING CORPORATION
BUILDING OUR NATION
SOME OF OUR HAPPY CLIENTS
MTIBWA SUGAR

IN HOUSE TRAINING
In house training: In-house training is a training program
for learning opportunities developed by the organization in
which they are used. Training may be required to be provided
to employees as part of legislative requirements for industry
performance and safety standards or continuing education
requirements.
Reason for In House Training
●In-House Training is More Convenient
When it comes to providing training for employees, organis-
ing it to take place in the office is as convenient as it comes.
Employees already know exactly where to go and it will be in
a familiar environment, which should put them at ease and
make them more open to learning. Having one person come
to the office to train, rather than sending eight employees
away for the day, is clearly much easier.
●Tailor In-House Training to Your Business
You can brief the trainer about the developments and goals
of your business, allowing the training to be designed around
what’s most important to employees. A trainer will be more
than happy to tailor training to make it relevant and specific,
as it will produce the best outcomes from the training course.
●In-House Training is More Cost-Effective
If you are sending multiple managers or employees to a train-
ing course, it is much more cost-effective to arrange in-house
training. The cost per head will generally be lower, the time
spent away from their usual tasks is reduced and travel costs
will also drop to a nice round zero.
●In-House Training Includes Tried-and-Tested Content
A training provider will be constantly developing and creating
content for training courses. Apart from specific information
about your company, you won’t need to supply the trainers
with any ideas or tasks for the session. This makes life much
easier.
Content and activities used previously which have been a
success can be replicated for in-house training. Check the
testimonials from previous course attendees to find out how
effective the techniques and content wer
Customised Course Content – We can customise the content
around your organisation ’specific needs, and use examples
specific to your industry.
Run Where and When you Want It – You can pick the date and
venue that suits your needs. Training can be run at your office
to eliminate extra travel expenses or at an off-site venue of
your choice.
Discounted Training Rates – Buying in bulk means you get a
discounted rate of the course fee
Motivation and Teamwork – Running a course with a team of
people from your organisation means they all learn togeth-
er. The interactions, exercises and case studies during the
training can be fun and promote teamwork and strengthen
relationships.
To look into the Mikono Training available in your company,
contact our office and one of our highly experienced
Key Account Managers who will discuss your specific training
needs and provide recommendations
Please contact one of our Onsite Team Members now on
Phone (+255) 717109362 or E-mail: sales@Mikonospeakers.com

OUR INTERNATIONAL PARTNERS
Sales Velocity Academy

FUTURE SKILLS FOR 21ST CENTURY
SECRETARIES AND PAs
Fee Tsh 650,000
Date: 15th -16th January
Venue: Dares Salaam
Time: 08:00 am to 04:00 pm
TRAINING CALENDAR 2020-JANUARY
TELEPHONE DEBT COLLECTION
Course Overview
This course will offer you highly interactive practical application
and instruction in how to compile job profiles within your busi-
ness. Job Profiles are critical for any business as they have an
impact on a number of Business and Human Resources pro-
cesses; including:
Actual job activities, Recruitment and Selection, Performance
Management, Training and Development (Skills Development),-
Career and Succession Planning, Reward and Recognition pro-
cesses. It will also equip learners with the necessary skills to
write clear and concise job profiles that could be utilized as the
base document for performance contracts, job evaluation, sala-
ry surveys, succession planning, training and development.
The course has a large practical element which converts theory
into practice.
Course Outline
1.Job analysis to work profiling: do traditional procedures still
apply?
2.Choice of job profiling template: one size fits all?
3.Job Profiling: a practical application covering the basic steps
involved in job profiling:
● Step 1: Identifying and describing tasks
● Step 2: Identifying critical competencies
● Step 3: Linking tasks and competencies
● Step 4: Documenting job profile results
4. Job Evaluation process and principles
5.Paper-based Job Evaluation systems
6.Legislative requirements
7.Computerised/ on-line Job Evaluation systems
8.Introduction to Broad Banding
Who should attend this course?
Job Evaluation Panelists, HR Practitioners,
Line Management, shop
Stewards, Remuneration practitioners involved
in profiling jobs and conducting job evaluations within
organizations.
Date: 16th -17th January 2020
Venue: Dar es Salaam
Time: 8:30am To 5:00pm
Fee Tsh 400,000
Overview
Telephone Debt Collection training-This one day program is
specifically designed for debt collection call center agents and
credit department staff who deal with customers with out-
standing or overdue debts. It introduces a plethora of specific
debt collection call best practice and negotiation techniques
to help collection staff handle challenging collection conver-
sations more professionally with debtors and customers with
overdue payments and collect more overdue debts.
Outline of topics
Introduction to debt collection
Attitude, Skills and Knowledge of a successful debt collector.
The 4 different types of debtors
Debt collection account fact sheet.
The Debt Collection Call Process:
A step by step process for a successful debt
collection call.
Debtor’s stalls and objections – Debt disputes..
The mindset of a successful debt collection agent.
Debt Collection best practice tips and techniques:
The “Close Out” technique
About debt collection negotiations
Ten telephone debt collection best practice tips and tech-
niques
Date: 16th January 2020
Time: 8:00am To 5:00pm
Dar es Salaam, Tanzania
JOB PROFILING WORKSHOP

TRAINING CALENDAR 2020-FEBRUARY
Sector: Management
Date: February 3rd - 7th
2020
Duration: 5 Days
Location: Tanga
Sector: Management
BeCome a LeaDer your StaFF Want
to FoLLoW
Fee: 2 million
conceptual-thinking; problem-solving; people/interpersonal skills & technical skills)
+ Policy is part-and-parcel of any HR manager’s responsibility and requires a
systematic, managed and coordinated approach.
+ In the modern business environment, all organizations can be regarded as an
open system.
+ To understand the influence of all these levels on organizations, HR Managers
need to apply a holistic management view.
This leadership training course was created because a team’s success (or
failure) rests squarely on the shoulders of its management. When a football
team fails to perform, it is always the coach that gets the blame. The same is
true for managers.
Your team needs to be 100% behind you in order for them (and for you) to excel.
And to do this, you need to lead them. Your team has to want to follow you.
They need to buy-in completely in you and your management style and have
absolute faith in your ability to lead them to success.
This intensive 5 days’ leadership training course, with a top management
consultant, will provide you with a series of skills, techniques and suggestions
on how to be the inspirational leader people want to follow. You will learn how
to keep your team on task and achieving the goals you set for them in such
a way that they want to support and work hard for you. Learn the techniques
to become more inspirational, more encouraging, more directive and more
persuasive and above all respected for who you are and not just for your job
title.
Your comprehensive programme includes:
+ Discover or refresh the passion for leading, motivating and coaching people
+ Discover the steps that “Great Managers” take to make their work atmosphere
open, trusting, innovative and productive
+ Create the drive within each team member to succeed in their individual roles
whilst working seamlessly as a unit
+ Realise what rewards work for which individuals and strive to put together and
follow a mutually agreed productivity plan
+ Initiate everyday techniques that will make their staff interactions more
memorable, effective and motivational
+ Make small but impactful improvements to the way they communicate with their
staff especially when they need to criticise, discipline or even praise a team
member
NEW CHANGES AND DANGERS IN
TANZANIA MAINLAND
LABOR LAWS 2017
TANZANIA MAINLAND
LABOR LAWS 2017
TANZANIA MAINLAND
LABOR LAWS 2017
Background:
Laws related to employment and regulatory compliance is
always subjected to changes.As a result business owners,
employers and employees need to be updated every now
and then to make sure they are always in compliance with
the labor laws and regulations
which enhance their business to run smoothly.
Target Group:
CEOs, departmental directors, HR directors/managers,
project coordinators/managers, program managers/of-
ficers, chief of party, all types of managers, and
employees who want to know the laws and any
other employers.
CONTENT
· Overview of Labor Laws
· Fundamental Rights and Protections
· Employment Standards
· Termination of Employment
· Trade Union Organization Rights
· Grievances and Disciplinary Procedures
· Prevention and Resolutions of Labor disputes
· Case studies and class group discussions
Call: 0717 109 362
27th February 2020
Fee: Tsh 400,000
Time: 8:00am to 4:00pm
Venue: Dare salaam Tanzania
Email: sales@mikonospeakers.com
100% money-back guarantee!
Limited seats are available
Your team needs to be 100% behind you in order for them
(and for you) to excel. And to do this, you need to lead them.
Your team has to want to follow you. They need to buy-in
completely in you and your management style and have ab-
solute faith in your ability to lead them to success.
This intensive 5 days’ leadership training course, with a top
management consultant, will provide you with a series of
skills, techniques and suggestions on how to be the inspira-
tional leader people want to follow.
You will learn how to keep your team on task and achieving
the goals you set for them in such a way that they want to
support and work hard for you. Learn the techniques to be-
come more inspirational, more encouraging, more directive
and more persuasive and above all respected for who you
are and not just for your job title.
– Discover or refresh the passion for leading, motivating
and coaching people
– Discover the steps that “Great Managers” take to make
their work atmosphere open, trusting, innovative and pro-
ductive
– Create the drive within each team member to succeed in
their individual roles whilst working seamlessly as a unit
– Realise what rewards work for which individuals and strive
to put together and follow a mutually agreed productivity
plan
– Initiate everyday techniques that will make their staff in-
teractions more memorable, effective and motivational
– Make small but impactful improvements to the way they
communicate with their staff especially when they need to
criticise, discipline or even praise a team member
BECOME A LEADER YOUR STAFF WANT TO FOLLOW
WHERE : Tanga WHEN: 3rd -7th February FEE: Tsh 2 million
This leadership training course was created because a team’s success (or failure)
rests squarely on the shoulders of its management. When a football team fails to
perform, it is always the coach that gets the blame. The same is true for managers.

TRAINING CALENDAR 2020-FEBRUARY

PROFESSIONAL MINUTE TAKING AND
REPORT WRITING WORKSHOP
BECOMING AN EFFECTIVE SUPERVISORY MANAGER
Date: 5th March 2020
Venue: Dar es Salaam, Tanzania
WHERE : Dar es Salaam WHEN: 9th - 13th March FEE: Tsh 1.2m
TRAINING CALENDAR 2020-MARCH
Course Overview
To allow delegates to practice the role of a meeting administra-
tor and minute taker, the taking minutes course is run in the
context of a meeting in a ‘boardroom’ format
Course Objectives
By the end of this comprehensive one-day minute taking train-
ing course, the participants will have:
• Identified all the actions needed to prepare and set up a meet-
ing effectively, to ensure maximum attendance
• Learnt how to write and issue meeting agendas and convening
notices
• Worked with the chairman during the meeting, and obtained
his/her help with their minute taking
• Discussed how to behave confidently and assertively as a key
person at meetings
• Obtained clarification and identified the decisions of the meet-
ing
• Taken accurate notes during a meeting and converted them
into effective minutes
. The cource include
� Preparing for an effective meeting
� Meeting agendas
� Contributing at the meeting
�Writing minutes
� Practice meeting
�Minute taking practice
� Action planning and reflection
Target Audience
Perfect for busy administrators, secretaries or PA’s, the Mikono
Speakers minute taking course suits people with all levels of ex-
perience, who wish to improve their effectiveness at producing
minutes of meetings. In addition, the training includes practical
exercises to help build your confidence as a minute taker.
Over 120,000+ Satisﬁed Clients!
This is a programme that will make participants to:
• Transit from team member to team supervisory manager
• Develop key business and behaviour skills
• Practice how to link daily activities of their subordinates
with set business direction
• Learn how to recognise, stimulate and develop
high professional qualities in others
• Manage the tricky liaison between subordinates
and senior management.
Broad Competencies Addressed
• Ability to provide direction and decision for team members.
• Ability to delegate assignments to others.
• Ability to observe subordinates undertake tasks and provide
appropriate Feedback.
• Ability to encourage others to participate in team decisions
and focus efforts on overall group objectives.
Course Contents
DAY ONE
• Challenges of a Supervisory Manager
• Goals of a Supervisory Manager
• Motivate, Coach and Develop Others
o Communicate the way a leader should
o Plan and prioritise daily activities
o Decide when to supervise, decide when to lead
o Get and use appropriate Feedback
• Have a coach or mentor
• Be a coach or mentor to someone.
DAY TWO
• Focus on Performance
o Focus on making the organisation what it should become
o Enhance your knowledge so as to guide others
o Agree priority and measurable performance criteria
o Raise the performance bar
o Check for understanding and commitment.
DAY THREE
• Support/Build Shared Vision
- Understand the organisation’s vision
- Align self and subordinates to the organisation’s vision
- Lead and execute change
- Skillfully manage the liaison between subordinate employees
and senior management.
DAY FOUR
• Maximise Business Opportunity
Appreciate competition imperatives and strong cash generation
• Key Success Factors for a Supervisor
• Supervisory Manager’s Self-Management
• A Supervisory Manager’s Gains
• The Supervisory Manager’s Continuous Development.
DAY FIVE
Be a Strong Supervisory Manager
• Don’t try to be everyone’s friend
• Ask for feedback and input
• Learn how to run a good meeting
• Find time to relax
• Take every opportunity to improve your people skills
• Learn how to say “no” comfortably.
This is introductory and advanced management development programs to
help you develop and refine the skills you need to manage people more effec-
tively—and be ready for unexpected change.

OUTLOOK2016 ADVANCEDCOURSE(1DAY)
In most organizations, large or small, email is the preferred form of com-
municating information among employees. As email grew in popularity
and use, most organizations found the need to implement a corporate
mail management system such as Microsoft® Outlook® to handle the
emails, meeting invitations, and other communications sent among em-
ployees. This course is the second in a series of two Microsoft® Office
Outlook® 2016 courses. It will teach the advanced skills required to fully
and efficiently use Outlook 2016 to manage communications and interac-
tions between people.
Venue: Dar- es- Salaam
EFFECTIVE DEBT COLLECTION THROUGH
CREDIT MANAGEMENT
Packed with effective and proven to work techniques, this one-day program
Time: 08:30Am to 05:0Pm
Who is this course for?
This course is intended for people who have a basic understanding of Microsoft® Windows® and Microsoft Office Out-
look 2016 and want or need to know how to perform more advanced tasks in Outlook.
Pre-requisites
Specific tasks the students should be able to perform include: launching and closing applications, navigating basic file
structures, and managing files and folders. Before starting this course, students should have completed Outlook 2013
Basic or have equivalent knowledge.
Course contents
Unit 1 Configure Advanced Message Options
Unit 2 Advanced Message Management
Unit 3 Advanced Calendar Management
Unit 4 Advanced Contact Management
Unit 5 Managing Activities by Using Tasks and Journal Entries
Unit 6 Sharing Workspaces with Others
Unit 7 Managing Outlook Data Files
on Credit Management and Debt Collection is highly inter-
active and uses a very useful approach in dealing with day
to day collection needs.
Bad debt, the opposite of profit, unfortunately, is a part of
doing business. Collecting book debts appears to be ‘so dif-
ficult’ to many people and deem uninteresting. Many people
also find collecting debts an unpleasant job, not to mention
frustrating and even complicating at times, even to senior
staff. However, with the understanding of the credit recov-
ery policy plus acquiring of the appropriate tools, strategies
and techniques through training, collecting a debt can be
professionally challenging and exciting career as well as
minimize bad debts.
With an abundance of practical and engaging collection and
negotiation scenarios the program is tailored to challenge
linear thinking that make the lessons practical and lasting.
The program is designed in a manner to tutor new collec-
tors and at the same time stands as a refresher for the
more experienced.
Taught by an expert, this course is an intense workshop,
yet enjoyable and very practical.
Course Details
●Introduction
● Setting Expectations
● Poor Debt Management
● Negotiation Techniques ● Who are the customers?
● Effective Collection Skills
● Case Study - How to reduce the risk of late payment
● Credit Evaluation and monitoring
● Explore external collection methods
Who Must Attend
Credit Assistants, Executives & Managers, Finance,
Accounts & Admin.
Executives and Managers,
Executives to Senior Managers, Marketing Professionals
in-charge of collection
Methodology
Interactive input & presentation
Case Studies Discussions, Q&A (Question and Answer)

BANCASSURANCE TRAINING
BANCASSURANCE – evolving as a powerful distribution chan-
nel for insurance and pension products around the world
has been building pace in Tanzania. However, is Bancassur-
ance simply a method of distributing insurance products? By
definition, yes it is, but more than that, it is a global move-
ment that is gradually breaking down the traditional barriers
of supplying financial services/products. At its nascent stage
of growth in our market, does the market possess required
competence, knowledge, skills and understanding to tap the
benefits it brings and challenges it poses?
As Bancassurance takes shape in our financial servicescape,
with the regulators developing required regulatory frame-
works, Adel International and Mikono Training takes the lead
in training, research and consultancy as a centre of excel-
lence by organizing a first-rate course that will engross all
key aspects of BANCASSURANCE emphasizing particularly on
business strategies suitable for Tanzania environment.
This training is primarily designed to enable participants to
understand concepts in Bancassurance, opportunities and
benefits availed and how to address challenges in managing
Bancassurance channel.
18th -19th March 2020
Dar es Salaam
WHO SHOULD PARTICIPATE
● CEOs and Marketing Managers of banks and Insurance
Companies Interested in Bancassurance, banks and banking
officials dealing with insurance who are looking for strategic
partners for Bancassurance;
● Insurers, reinsurers, brokers, banks and service providers
around the region, and those looking at Bancassurance
opportunities;
● Reinsurers keen to provide support to their clients in this area;
● Regulators keen to learn about issues concerned in the overlap
of Bancassurance between insurance and banking;
● IT companies and service providers to the insurance/ banking
fraternities;
● Management & HR consultants, lawyers, financial consulting,
marketing companies and professionals serving the banking
and insurance industries.
● Pension consultancy, Marketing/Sales/Business Development
Directors/Managers/ staff or Operations Directors/Managers,
Gatekeepers, Training staff etc.
A MUST Competence
Based Training for
those keen to
engineer and
re-engineer their
BANCASSURANCE
strategy and master
contemporary
distribution mix for
maximum mileage
and profits.
HAVE 8 OR MORE DELEGATES?
RUN THE COURSE ONSITE
AND SAVE 20%
Call: +255 717109 362 or
E-mail: sales@Mikonospeakers.com

PAY STRUCTURING
Learn about the required skills to draw up pay
structures for your organization
FEE: Tsh 700,000
Date: 27TH -30TH April Venue: Zanzibar Time: 08:00am to 05:00pm
BUDGETING FOR MANAGERS
A practical one-day budgeting course covering practical budgeting and forecasting
tools and financial planning techniques.
Course Overview
This is a two days practical workshop covering the essential
skills required to draw up pay structures for the organisa-
tion, balancing out the myriad of conflicting issues such as
internal equity, external equity, organisation culture, cost
of implementation and economic influences.
Aspects covered in detail during the course of the workshop
are the following:
1. Terminology, concepts and purpose of pay structuring
(Overview of Pay Structuring)
2. Grade Basis for Pay Structure
3. Pay Base for Pay Structure
4. Market Positioning for Pay Structure
5. Pay Structure Mechanics; Pay Slope, Pay Ranges, Pay
Overlap, Smoothing the Pay Curve
6. Drawing up a Pay Scale
7. Costing Anomalies
8. Reviewing Pay Structures
• External Factors: pay movements, inflation, benefit trends,
economy, tax changes and socio-political issues.
• Internal Factors: organisational profitability, cost con-
straints, labour turnover, bargaining unit negotiations
Methodology
The workshop includes a detailed build up case study done
in groups to reinforce learning on each aspect. All formulae
/ calculations are demonstrated both manually and on Ex-
cel, and all Excel spreadsheets with applicable formulae are
sent to the delegates after the workshop
Who must attend?
Newer practitioners in the remuneration field and sea-
soned remuneration and reward practitioners requiring
skills update or “refresher” training on the underlying con-
cepts and theory of pay structuring
DATE: 15TH -16TH APRIL PLACE: DAR ES SALAAM TIME:8:30AM TO 5:00PM
Course Aim
The budgeting and forecasting training course will help de-
mystify the world of budgeting. It will also provide partici-
pants with the techniques and confidence to manage and
control their budget effectively.
Our budgeting courses explain financial terms and budget-
ing tools in a way that a non-financial manager will under-
stand and relate to, in their own line of work. The trainer
will also use “real life” examples and case studies and en-
courage participants to work in small groups, whilst enjoy-
ing the subject!
Target Audience
For budgeting managers, as well as anyone who contrib-
utes to budgets and forecasts.
Course Objectives
By the end of this one-day course, the participants will have:
• Understood the role and principles of budgeting
• Confidence in using budgeting tools and techniques
• Appreciated the issues and challenges of finance manage-
ment from both the “customers” and the company’s per-
spective
• The ability to analyse and to challenge finance and ac-
counting information
• Appreciated the inter-dependence of business functions
Course Overview
The Budgeting Pyramid: cash budgeting to capital budget-
ing
• The Master Budget and the Budgeting Cycle
• Forecasting techniques
• Cash is not Profit!
• Facilitator presentation and group discussion
Introducing the cash budget
• The language of Costs and Costing
• Allocation and apportionment of Costs
• Calculating breaking even
• Facilitator presentation, group discussion and group exer-
cise: ‘The Cash Budget in action’
Introducing the Revenue Budget
• GAAP, IFRS and Accrual Accounting
• The Income (Profit and Loss) Structure
• Monitoring and reporting the variances
• Facilitator presentation and group discussion
Introducing Capital Budgeting
• What is Capital?
• The Decision Tree
• Cost Benefit Analysis
• Opportunity Costing
• Facilitator presentation, group discussion and group exer-
cise: ‘You have Tsh 100 millions to spend!’
Relating the budgets to the Balance Sheet and the
P & L:
• The stakeholders
• The Balance Sheet and P & L
• Introducing key financial ratios
• Facilitator presentation and group exercise: ‘Reading’ the
Balance Sheet
The essentials of Working Capital:
• Calculating Working Capital
• The Working Capital Cycle
• Working Capital “culprits”
• Facilitator presentation and group exercise: Enhancing the
“flow” of Working Capital
TRAINING CALENDAR 2020-APRIL

BLUE OCEAN STRATEGY & VALUE CHAIN MANAGEMENT
FOR MINISTRIES, DEPARTMENTS AND AGENCIES
Date: 27TH -30TH April
Venue: Zanzibar
Programme Description
Public Service in Tanzania Mainland and
Zanzibar, as everywhere, is only as good as
the policy it develops and implements.
How does the public service management
find a unique positioning for their ministries,
departments or agencies and contribute to
putting the country on the path of continual
and sustainable growth and development?
What are the current challenges:
• What are we trying to achieve?
• What will success look like for us?
• Where are we currently stuck?
• What action are we considering taking?
• What cultural challenges are there to nav-
igate?
That is discovering a good public service
strategy.
What discrete activities should different
functions of the public service perform in
creating, producing and delivering iconic
services? That is putting the value chain in
the right sequence. And it must be appreci-
ated that all costs arise from value chain ac-
tivities; and all that makes any department
differentiated are created by them.
Those are the questions this programme
answers.
Course Contents
DAY ONE
The difference between the poor countries
and the rich ones
Why are some economies consistently out-
performing others?
The Requirements Moving into the Blue
Ocean
- Spirit of Adventure
- Spirit of Discipline
Blue Ocean Strategic Thinking
- Commercial Enterprise Application
- Social Enterprise Application
Blue Ocean Case For Nigeria’s Economy
Ideas of Strategic Repositioning
Social Enterprise Strategy Canvas.
DAY TWO
A Philosophy of Macro-Economic Policy
Economic Performance Indicators of Recent
Years
Social Enterprise Value Chain Management
Performance Audit
- Forces working in our favour
- Forces working against us
Pursuing Blue Ocean Interventions
- Finding the right and relevant uncontested
space
- Agricultural Development Policy
framework
- Manufacturing Development
Policy framework
- Financial System Policy framework
- Export Policy framework
- Infrastructure Development Policy frame-
work
Human Development Case.
DAY THREE
Value Innovation
- Commercial Enterprise Application
- Social Enterprise Application
The 4-Actions Framework
- Cash generation potential
- Flow of resource needs
- Current contributions
- Development potentials
The Canvas
• The Strategy Canvas
• Value Innovation – Offering Unprecedent-
ed Utility
DAY FOUR
Value Chain Definition
Value Chain Mandatory Tripod
- Disciplined people
- Disciplined thinking
- Disciplined actions
Tailored Value Chain
- Leadership
- Followership
- Responsibilities
DAY FIVE
Value Chain Management
- Balanced Scorecard approach
- Plan-Perform-Assess approach
- Setting expectations
Value Chain Stakeholders Utility Mapping
Growth Consequences of Creating Blue
Oceans
Right and Wrong Measures of Success.
Blue Ocean Strategy - 3 day Course
This Blue Ocean Strategy course is a unique programme that fo-
cuses on how businesses can make the competition irrelevant by
carving out an uncontested market space that allows them to op-
erate unchallenged.
The 3 day course is delivered using an “action learning” format that
will instruct delegates in the practical application of Blue Ocean
Strategy and Value Innovation frameworks, methodologies and
tools. Using realistic examples and exercises, it will thus prepare
them to:
By the end of the course, participants will be able to:
• Acquire an in-depth understanding of Blue Ocean Strategy tools
and concepts
• Apply Blue Ocean Strategy principles, frameworks and tools
• Start developing Blue Ocean Strategy for your organisation
• Understand how to engage their colleagues in a Blue Ocean Strat-
egy process
The unique skills and insights gained will enable participants to
break through conventional strategic thinking and start putting
their organisation in a truly competitive position.
What you’ll learn
Course content includes:
Introduction to Blue Ocean Strategy
• What is Red Vs. Blue Ocean?
• Creating Blue Oceans
Key analytical tools and frameworks
• Analytical Total Framework
• Current Strategy Canvas
• Future Strategy Canvas
• 4 Actions Frameworks
• Critical Success Factors (CSF)
Reconstructing market boundaries for creating uncontested mar-
ket space
Focus on the big picture, not the numbers and visualising the strat-
egy process
Who this course is for:
This Blue Ocean Strategy course is suitable for middle and senior
managers looking to set up Blue Ocean initiatives in their organi-
sation.
BLUE OCEANIC STRATEGY- EXPLORE NEW MARKET PLACE
WHERE : Arusha WHEN: 21ST
– 23rd
APRIL
FEE: 900,000Tsh
The ‘Blue Oceans’ represent the ‘unknown market space’ which is
free from any kind of competition.
TRAINING CALENDAR 2020-APRIL

+255 717 109 362
sales@mikonospeakers.com
PA LIFE WORLD
CONFERENCE/AFRICA 2020
PA LIFE WORLD
WHERE: ZANZIBAR
WHEN: 27TH -30TH APRIL
WHERE: ZANZIBAR
WHEN: 27TH -30TH APRIL
This training will deliver the requirements of Executive PA’s, so they are brought up-to-date with what is expected of
them at all times. The contents will make administrative staff to be highly proficient in their business support functions.
course is designed for who would like to develop world class skills and become better strategic business partners to
their executives. The attendees will learn how to approach their role from a strategic and managerial perspective and
take more responsibility for managing their executive’s workflow. This is a challenge and enjoyable 3 days course that
is built around realistic case studies, problem solving exercises and the development of practical managerial – level
soft skills.
• Central Competencies • Routines of an Administrative Officer
• Telephone usag • Mail services and deliveries
• Keeping of accurate records • Provision of business and logistics supports to line managers
• Managing the Boss • Manage yourself for effective use of time
• Travels and Protocols management. • Get yourself organized and set priorities
• Contract and vendor management • Procurements and management of company assets
• Petty cash management • Management of stationeries
• Cost containment techniques. • Interpersonal skills
• Communicate effectively – Written and Oral • Government and community relations
• Grooming and personal carriage • Workplace behaviors and comportment
• Work ethics and personal commitments • Improve your self - worth.
Course Contents

THE 5 DAY MANAGEMENT PROGRAMME
WHERE : Arusha
WHEN: 4TH – 8th MAY
FEE: Tsh 2.5 million
WHERE : Daresalaam
WHEN: 4thTH- 8TH MAY
PUBLIC SPEAKING: C-LEVEL EXECUTIVE
PUBLIC SPEAKING SKILLS
Public Speaking: how you can present in any situation like a highly polished C-Level executive
Exclusive Class for The C.E. O’s and Directors Only
What Will I Learn?
• Speak with authority
• Present effectively to board of directors, investors
and employees
• Deliver PowerPoint in an engaging manner
Requirements
• The will need to be able and willing to record themselves
speaking on video using a cell phone tablet or webcam
Description
Public Speaking for C-Level Executives
Imagine yourself speaking like a supremely confident and ac-
complished CEO of a Fortune 500 Corporation.
You can speak with great authority and confidence right away.
Solid public speaking skills are no longer an extra or a lux-
ury for C-level executives; communication skills are a basic
requirement for such jobs. You can get ready, now, for your
promotion into the C-suite.In this Public Speaking for C-Level
executives course, you will learn how to present your ideas in
front of employees, investors, the board of directors and col-
leagues in your industry.
This course is about how to be a great public speaker, not
merely an adequate one. You will learn how to reduce your
time in speech preparation but generate far better results.
And you will learn how to avoid the public speaking traps that
label most executives as mid-level leaders who are not ready
for Prime Time. This course will cover all essential aspects of
public speaking, presentation skills and PowerPoint Presenta-
tions.
Why risk even one more day having the public speaking skills
of a junior executive or mid-level manager? Sign up for this
course today.
What will students achieve or be able to do after taking this
Public Speaking course?
• Speak with authority
• Present effectively to board of directors, investors and
employees
• Deliver PowerPoint in an engaging manner
There is a 100% Money-Back Guarantee for this Public Speak-
ing course. And the instructor also provides an enhanced guar-
antee.
Who is the target audience?
• This course if for C-Level executives and those who aspire
to be
This comprehensive cutting edge management programme
will cover the key management, financial and business suc-
cess areas that managers in Tanzania need to know. The
programme will deliver several proven management skills
and techniques to help you become the complete all-round
manager.
If you are a new or existing manager, you will benefit by
sharing and solving the various challenges that you face
when managing your people, departments and your own
workloads.
This 5 Day Management Programme will clearly demon-
strate how to use proven management techniques to con-
sistently achieve success in any form of management po-
sition, and prepare you to tackle the challenges inherent
in achieving success in an ever-changing business environ-
ment.
– Module 1 and 2:
Discovering a “toolbox” of proven people management and
self-management skills and techniques to help managers
survive and succeed
– Module 3:
Mastering business etiquette and cultural diversity to build
awareness of and sensitivity to cultural differences, and
leaving a lasting impression of professionalism at all busi-
ness engagements
– Module 4:
Decoding the language of finance and accounts and apply-
ing this knowledge to reading and understanding financial
reports
– Module 5:
Identifying the key performance management techniques
that will help you manage your staff in a way that results in
a willing and results-driven team
TRAINING CALENDAR 2020-MAY

Date: May 18th - 22nd
2020
Duration: 5 Days
Location: Zanzibar
Sector: Management
human reSourCeS maSterCLaSS
Fee: tshs 2.3 million
PrOgrAmme DesCriPTiOn
The programme is to raise the proficiency levels of senior HR specialists.
After the programme ends, it will deepen the knowledge of the HR
specialists of how their organization’s business runs and they can
help with their skills in deploying human resources services to various
departments, including:
+Employment and deployment considerations
+Competency development and productivity improvement
+Employee engagement and career advancement
+Remunerations and welfare
+Statutory compliance.
As line managers deserve to have a fair knowledge of how Human
Resources are best managed for enterprise, the participants in this
course will also learn how to speak the line managers language to
complement HR services.
COurse COnTenTs
+HR in the C-Suite Shoes
+The HR Specialist’s Role as a Business Partner
+Manpower Planning & Talent Management
+Recruitment
+Deployment
+Training & Development
+Performance Management
+Reward Management
+Talent Management
+Payroll Management, Compensation & Benefits Administration
+ Tanzania Labor Laws
+Employee Welfare
AND SAVE 20%
Call: +255 717109 362 or

Date: May 28th- 29th
2020
Duration: 1 Day
Location: Dar es Salaam
Sector: Management
train the trainer (FaCiLitate
Learning- management training)
Fee: tshs 650,000/=
Overview
Although it may appear to be simple, conducting a training session requires specific
skills and knowledge of how people learn. Trainers who have taken the time to
consider their own approaches, understandings, and skills will be better equipped to
provide comprehensive, active and effective training courses.
This training program provides the groundwork for trainers to begin developing and
refining their training and facilitation skills using a variety of methods to deliver the
best learning experiences and improve learner engagement and retention. Over
time, trainers will develop their practical skills further because of this course.
Course objectives:
By the end of this training course participants will be able to:
+ Explain the different attitudes, skills, and knowledge a professional trainer needs
to be successful.
+ List the roles and responsibilities of a professional trainer.
+ Explain the importance of the seven characteristics of outstanding trainers.
+ Explain how adults learn.
+ Identify the three most common learning styles and select appropriate learning
strategies to accommodate each style.
+ Use Neuro-linguistic Patterning techniques to engage learners.
+ Determine if a performance issue is a genuine training need or not.
+ Determine whether to design training materials in house or purchase off the shelf
materials.
+ Write observable performance training objectives.
+ Identify appropriate training methods.
+ Get training sessions off to a good start.
+ Use introductions and summaries to reinforce learning.
+ Facilitate activities, role plays, and icebreakers.
+ Use their body language and voice tone effectively.
+ Identify tough participants and use appropriate techniques to manage them.
+ Explain how Gen X and Gen Y Generations prefer to learn.
Outline of topics
module 1: making the transition to a trainer
+ Attitude, skills and knowledge of a professional trainer
+ Roles and responsibilities of a professional trainer
+ Seven characteristics of outstanding trainers
module 2: principles of adult Learning
+ What’s an adult learner?
+ Diverse learning styles.
+ Use NLP techniques to identify learner styles
+ Options to actively engage and energize learners
+ Appealing to different learning styles
+ Learning considerations for adult learners.
module 3: training Design and materials Development
+ Is it really a training problem?
+ Create training materials in-house or purchase off-shelf?.
+ Writing proper training objectives.
+ Training methods.
module 4: Be a power presenter
+ Getting off to a good start.
+ The importance of introductions and summaries.
+ How to facilitate a more active training.
+ Using your body language and your voice.
module 5: Dealing with tough training times
+ Dealing with nerves.
+ Getting participants back on time.
+ Dealing with tough participants.
+ Dealing with different learner generations (Gen X and Gen Y learners).

Date: May 7th - 8th
2020
Duration: 2 DAYS
Location: Arusha
Sector: Management
eSSentiaL SkiLLS For
aDminiStration program
Fee: tshs 650,000/=
Overview
Administrative assistants, secretaries and office managers need a strong
set of essential skills to enable them to more efficiently and effectively
manage their work environment and ensure their success in their critical
role and the success of their managers and other team members who
depend on them for support. This two day training program is packed
with techniques for improving the most essential basic business writing
skills as well as both verbal and non-verbal communication in general
in addition to proper time management and general office organization
techniques that will help administrative assistants, secretaries and office
managers in performing their day to day tasks more confidently and
professionally.
CourSe oBJeCtiveS:
By the end of this training course participants will be able to:
Explain six basic principles of communication.
Communicate clearly, confidently and assertively.
Listen and ask insightful questions to interact more effectively.
Combine voice tone and non-verbal communication with appropriate
language to influence others.
Enhance their business writing skills by using a five-step business writing
process.
Set clear goals and objectives for better planning and performance.
Improve their organization skills.
outLine oF topiCS
module 1 : Communicate clearly and confidently:
+ How well do you communicate ?
+ Six basic principles of communication.
+ Focus on Behavior NOT personality.
+ Being specific.
+ Use the power of questions.
+ Listen Actively.
+ Communicate assertively.
+ Understanding Non-verbal communication.
module 2 : professional Business writing:
+ The professional business writing process.
+ Pre-writing steps.
+ Editing your writing.
- Conciseness.
- Active and passive voice.
- Parallel construction.
+ Proofreading your writing.
- Sentence agreement.
- Punctuation.
- Spelling.
module 3 : getting organized:
+ Organizing your workspace.
+ Dealing with email and paperwork.
+ Prioritizing and using a to do list.
+ Planning and scheduling.
+ Planning small and large meetings

SALES
BOOT CAMP
2020
Venue: Kigamboni Dar es Salaam
Date: 15th -16th May
Call: +255 717 109 362
Email: sales@mikonopeakers.com
Overview
This intense two day Sales Boot Camp is guaranteed to
ignite your career in sales. Everyone will benefit from
this programme, whether selling commodities, prod-
ucts, services or capital goods. Starting by identifying
customer needs, this course shows sales people how to
present their offer in terms of its contribution to busi-
ness goals and how to justify the investment.
Who should attend?
If you are a new or inexperienced sales person who
wishes to become more successful by gaining a struc-
tured approach to the sales process, this course will
send you back to the workplace with a complete plan.
If you have sales experience already you will benefit
from the disciplined approach encouraged in the
course.
IF YOU EVER WONDERED WHAT IT TAKES TO BUILD A HIGH-POWERED SALES
MACHINE FOR YOURSELF OR YOUR COMPANY, YOU ARE NOT ALONE.
To reserve a Seat;
Mikono Training and Mikono Speaker has recently launched the 2-Day Sales Boot Camp.
If you have ever wanted the chance to learn directly from Deogratius Kilawe and his team on how to
IMMEDIATELY increase your sales and income, YOUR opportunity has finally come!
WHAT YOU WILL GET OUT OF THESALES BOOT CAMP 2020
ANDY PRESTON
Global Sales Motivational Speaker
& Sales Trainer
DEOGRATIUS KILAWE
Author, International Speaker,
Investor & Sales Coach

Date: June 9th 2020
Duration: 3 Days
Location: Dar es Salaam
Sector: Management
Creating a CuStomer-CentriC
CuLture
Fee: tshs 400,000/=
It is no longer a competitive advantage for you to just have great customer service.
The real imperative for business success lies in creating unparalleled customer
experiences. A faster business pace, increased competition and the instant 24/7
feedback available today means that all employees need to constantly strive to
improve the customer journey, something which goes well beyond day-to-day
customer service.
This highly engaging training course will enable delegates to begin designing a
route map to implementing customer-centric transformation in their organisations.
Delegates will be challenged to look deeper than the products and services they
offer, and to identify why they do business and what customer problem they are
solving. This process will both challenge and inspire delegates.
By attending this course, you will take the first steps towards creating a truly
customer-centric organisation and you will finally realise what all successful
business already understand: “Customer-centric culture is an end rather than a
means”.
+ Gaining an in-depth understanding of Customer-Centricity and the positive
impact it can have for your business’ success.
+ Developing a clear picture of who your customers are and how you can best
profit from this knowledge by targeting the right people or organisations.
+ Creating authentic consumer experiences that will delight your customers and
keep them coming back and buying.
+ Defining why your business exists, aside from making profit, and getting buy-in
from your team to ensure that you are all working towards a common goal.
+ Identifying the building blocks of Customer-Centricity and practical ways that
you can begin implementing this into your organisation to change the way your
people think.
+ Ensuring everyone within your organisation is empowered to deliver exceptional
customer service leading to greater customer loyalty and guaranteed ongoing
business.
PRACTICAL CREDIT MANAGEMENT
The primary goal of any credit depart-
ment is to protect the company’s profit-
ability by ensuring that the money due
to the company is collected on time and
in full.
To achieve their primary goal, credit
departments must have a sound credit
assessment and collections policy in
place to identify and minimise risk that
may lead to debt write-offs and / or
non-recovery.
This 1 day Practical Credit Manage-
ment course will demonstrate how
to implement proactive debt limiting
procedures within the current South
African Collections legal framework,
such as doing comprehensive credit
assessments, using defined credit pol-
icies, credit limits, authority levels and
escalation procedures – ensuring credit
provision in your business is managed
properly.
Your comprehensive programme
includes:
– Understanding the dangers of sup-
plying your goods or services without a
robust credit application form
– Placing importance on conducting
debtor assessment
– Reviewing the comprehensiveness of
your company’s credit policy and rules
– Maintaining proper records of pa-
perwork relating to assessments and
managing credit in your company
– Developing and implementing a sus-
tainable debt collection strategy
– Utilising credit collection targets to
focus your team
– Coaching, explaining and building
social collection ethics
– Spotting common warning signals
that may be saying we
have a problem
WHERE : Dar es Salaam
WHEN: 21st JUNE
FEE: Tsh 400,000
TRAINING CALENDAR 2020-JUNE

At the end of this course, you will be able to
confidently lead a team through day-to-day operations, interpersonal
challenges and crisis situations.
FIRST TIME MANAGERS LEADERSHIP
CONFERENCE 2020
29th June 2020Dar es Salaam
Fee: Tsh 800,000
60% OF FIRST-TIME
MANAGERS FAIL
+255 717109 362
WHO SHOULD ATTEND?
First-time and established managers, and those considering a transition into management
New managers wanting to increase their leadership effectiveness Mid-level or new managers
There are over 2 million
people being promoted into
management roles each
year, and the transition from
successful employee to suc-
cessful manager is a difficult
one, requiring a completely
different skill set.
Our First-time Manag-
er training program sets
your new managers up for
success by providing them
with the training and skills
needed to make a smooth
transition
So what are the factors to
be considered while plan-
ning a first time manager
training program?
1.Understanding the competen-
cies required in the near future,
related to technical, functional
and behavioural competencies.
2.Understanding the dynamics
and priorities of these aspiring
leaders.
3.Ability to develop and deliver
measurable and effective training
programs.
4.Programs where content can
be developed or is available for
continuous development.
5.Instructional capability in the
supervisors of the potential
participants.
Outline:
•Introduction to Management
•Developing Leadership and
Transitioning into Manage-
ment
•Leading and Communicating
as a Manager
•Facilitating Meetings and
Groups
•Appraising Performance
• Coaching with Confidence
• Effective Delegation
• Fundamentals of Business
Crisis Management
• Successful Communication
and Process Management
Skills
• Taking Control as a Manager
• Making an Impact as a
Manager

FIRST ANNUAL SEXUAL HARASSMENT
IN THE WORKPLACE WORKSHOP 2020
DARESALAAM TANZANIA
25TH -26TH JUNE 2020
TARGET GROUP
Employees, Supervisors, Managers, and Senior Executives of business
enterprises operating in various sectors of economy.
It is critical that all employees undergo training on what sexual harassment is and how it
should be dealt with in the workplace.
All the topics will be covered through Real life illustration. To reserve a Seat;
Call: +255 717 109 362 Email: sales@mikonopeakers.com
SPEAKERS AND TRAINERS:
MRS. ZUHURA SINARE MURO MRS. JANET REUBEN-LEKASHINGO ADVOCATE AMOS PAUL
In association with

AND SAVE 20%
Call: +255 717109 362 or
HR BUSINESS PARTNER
CONFERENCE 2020
Over the years, there has been a great shift in
the role(s) of the HR Business Partner (HRBP).
Previously, most HRBP-related responsibilities dealt with admin-
istrative or transactional activities, however today, most of this
administrative work shifts to the HR service delivery function,
leaving the HRBP to focus on strategic initiatives. The modern HR
Business Partner must not only serve as a mediator between em-
ployees and management, but also ensure strategic and transfor-
mational targets are met.
So how can the modern HRBP rise to the challenge? And what
crucial skills are required?
The 2020 HR Business Partner Conference will bring together
CHROs, line managers, business leaders and senior HRBPs to share
key insights on the future of the HR Business Partner role.
As an HRBP do you understand the evolution of HRBP and where
it is going? Are you developing the necessary skills and capabilities
to become and effective HRBP?
Why you should attend:
• Discover the role of HRBPs in the new world of work
• Hear case studies from companies with the best HRBP models
• Gain insights and examples of improved business results
through effective implementation of the HRBP role
• Learn how to create a meaningful workplace through
driving purposeful organisations
• Discover how to translate your organisation’s strategy
into an effective and actionable HR strategy
• Build a strong and credible relationship with line
management after hearing how to be an internal consultant
• Learn the critical success factors for establishing and
keeping employee engagement high in your organisation
Who should attend:
• HR Business Partners
• Human Resources Managers
• HR Executives managing and developing
• HR Practitioners
• HR Directors
• Talent Managers
• HR Consultants
• Line Managers (who would like to collaborate better with HR)
To reserve your Seat, Call: +255 717 109362 Email: sales@mikonospeakers.com
WHERE :
DAR ES SALAAM
WHEN:
21ST - 24TH
JUNE
FEE: Tsh 2,000,000

WHERE: ARUSHA WHEN: 21ST
- 24TH
JUNE 2020
FEE: Tsh 2 Milion
To Reserve
your Seat
+255 717 109 362
The Conference For Agile Management
Your meeting point for the future topics of agile personnel and organizational develop-
ment as well as agile management. The Agile HR Conference is designed by companies
for companies - this is where groups and agile pioneers meet!
Are you ready for 2020?
Then register now for the Agile HR Conference 2020. The conference will take place again
the next time from 21st -24th. June 2020 in Arusha. It's worth the while: The ﬁrst 50 appli-
cants will receive our " Pioneers Navigator " card set free of charge for booking.
Book Now!
At the moment, based on your feedback from the last conference, we are tinkering with
new exciting content and creativity on the concept. After all, we want to inspire you
again in the coming year and offer you the greatest possible beneﬁt.
Who should Attend:
• HR Business Partners
• Human Resources Managers
• HR Executives managing and developing
• HR Practitioners
• HR Directors
• Talent Managers
• HR Consultants
• Line Managers (who would like to collaborate better with HR)

Date: 6th -9st JULY 2020
Fee: Tsh 1,200,000
ADVANCED REPORT
WRITING – 4 DAYS
COURSE OBJECTIVES
This four day workshop is intended to help you do the writ-
ing your job demands. If you are a manager at any level in
business, government, or industry, you must write reports.
Whether you want to or not, you write to explain things, to
smooth relationships and to convince others of the value
of some course of action. Writing must be clear, concise,
complete, and correct. It must also convey your message
in a courteous tone. The workshop will help you to identify
the range of this kind of writing, the forms it takes,and the
persuasive techniques it requires.
When you have completed this course you will be able to
define the key concepts associated with Advanced Report
Writing and you will be able to: Identify the main obstacles
to effective Report Writing and how to avoid them; Under-
stand the nature of a Technical Report and Project Report;
Write from the perspective of the writer and the reader.
COURSE CONTENT
• Writing and improving the quality of business and
technical reports.
• Compile technical reports ensuring content and format
are appropriate.
• Discuss the focus of the report – deciding on correct
content.
• Meeting reporting deadlines.
• How to select, format, structure and layout reports:
including headings, bullets and numbering.
• Ensure the document sequence is logical and meaningful.
• How to present information differently: text, graphs,
tables, flow charts and diagrams.
• Organising and structuring a technical text appropriately.
• Presenting the same information in different ways.
• Technical reports
• General reports
• Report checklists
• Topic or subject matter
• Purpose of the report
• Scope of the report
• Section identification systems
• Referencing
• Table of contents
• Stages of report production
• Checklist for editing our work
• Appendix: homophones and parts of speech
Date: 20th July 2020
Venue: Dar- es- Salaam Time:
08:00pm to 05:0pm
ADVANCED EXCEL
DASHBOARD TRAINING COURSE
Target Audience: Remuneration Specialists or Managers, who already have good Excel skills, and
would like to learn advanced Excel techniques, and how to use these to create powerful interactive
Excel dashboards for viewing and analysing remuneration data.
Course Content
Advanced Excel Techniques
• Lookup Formulas 1 - Vlookup, Hlookup, Index, Match formulas
• Lookup Formulas 2 - Indirect, Choose, Offset formulas
• If formulas – If, If (And), If (Or), Nested If, Countif, Countifs, Sumif, Sumifs, Averageif, Averageifs
formulas
• Array Formulas – Single-cell and multi-cell array formulas,
application of array formulas together with other Excel formulas
• Macros – Recording, running and editing macros, macro security settings
• Data Validation and Protection – Creating forms and input documents using data validation tools,
hiding sheets, protecting worksheets and workbooks.
TRAINING CALENDAR 2020-JULY

Fmcg Sales
Conference
2020
15th -16th July 2020 Dar es Salaam Tanzania
Rudolf GoosenWith
This Training and Workshop program will cover on how to Manage
FMCG sector Sales through state of the Art techniques and tools. The
training will cover initial setup of sales network and distribution to final
Goal and Target accomplishment process. The materials and tools will
be linked with practical and real life examples of our country’s national
large corporate houses and as well the big multinational corporations.
Training will also consist of Theoretical aspects of General Sales Man-
agement in FMCG and Consumer Service Industry.
After attending the training program, a trainee will be able to design
national sales and distribution network independently. Also S/he can
improve his organizations existing distribution and sales setup, devel-
op sales and sales team management skills and achieve desired sales
target.
Who can Attend
● All Entry and Mid level Sales and Marketing professional
● Business Development Managers and Distribution Development
Managers of corporate houses.
● Professionals of New Business Ventures, who wants to build their
business in long term.
● Young Entrepreneurs who are intent to Start New Business in FMCG
and Consumer Market.
● Independent Business Entity Owners dealing with FMCG and con-
sumer goods.
About Rudolf Goosen
Rudolf Goosen is a International Motivational Speaker on the topic of
Taking Your Life To The Next Level. His first book is also called “Taking
your life to the next level” and is based on his life experiences around
personal and businesses development. TO
RESERVE
A SEAT
Call: +255 717 109 362
All the topics will be covered through Real life illustration.

Date: June 21st 2020
Duration: 1 Days
Location: Arusha
Sector: Management
praCtiCaL CreDit management
Fee: tshs 400,000/=
The primary goal of any credit department is to protect the company’s profitability
by ensuring that the money due to the company is collected on time and in full.
To achieve their primary goal, credit departments must have a sound credit
assessment and collections policy in place to identify and minimise risk that may
lead to debt write-offs and / or non-recovery.
This 1 day Practical Credit Management course will demonstrate how to implement
proactive debt limiting procedures within the current South African Collections legal
framework, such as doing comprehensive credit assessments, using defined credit
policies, credit limits, authority levels and escalation procedures – ensuring credit
provision in your business is managed properly.
+ Understanding the dangers of supplying your goods or services without a robust
credit application form
+ Placing importance on conducting debtor assessment
+ Reviewing the comprehensiveness of your company’s credit policy and rules
+ Maintaining proper records of paperwork relating to assessments and managing
credit in your company
+ Developing and implementing a sustainable debt collection strategy
+ Utilising credit collection targets to focus your team
+ Coaching, explaining and building social collection ethics
+ Spotting common warning signals that may be saying we have a problem
Do you have 8 or more delegates and want to run this course Onsite?
FINANCE FOR
NON- FINANCIAL MANAGERS
Finance is for “Non-financial Managers” who want to understand key
financial principles and apply them in a real-world context. Over the
course of the program window, you will work your way through a series
of nine modules that move from understanding basic financial princi-
ples to applying financial analysis and ratios to drive decisions.
• Knowing who is responsible for finance in your organisation and the
important role they play.
• Introducing financial and accounting terminology.
• Understanding key elements of finance and accounts.
• Learning how to analyse the income statement.
• Discovering how to work with the balance sheet.
• Gaining insight into the costing process and how costing actually works.
• Knowing how to investigate cash flows and working capital.
• Analysing and using financial information beneficially.
• Preparing budgets painlessly.
• Managing and staying within a budget.
Date: 14TH JULY 2020
Time: 08am to 05pm
FEE: TSH 1200000
Whether you are preparing to be a pro-
fessional trainer or a facilitator, or you
are someone who does a bit of train-
ing as a part of their job, you always
want to be prepared. Your learners will
understand that training is a process
where skills, knowledge, and attitudes
are applied in a unique way.
Our Train the Trainer or Facilitator
workshop will provide your participants
the skills to help them deliver engaging
and compelling workshops. Skills such
as facilitating, needs analyses, and
managing tough topics will give your
trainees what they require to become a
trainer themselves.
Train the Trainer or Facilitator train-
ing course is a comprehensive Mikono
Speakers standard-based course that
covers best practice standards of fa-
cilitating learning. From mastering the
skill of understanding the different
methods of learning to aligning your
training sessions to meet those re-
quirements. Gain a practical, how-to
overview of Conducting Training for
groups of Learners.
During this course, delegates will learn
new skills which will enhance and en-
sure the transfer of knowledge to the
workplace where it can be measured
and evaluated against set and expect-
ed outcomes.
COURSE OUTCOMES:
• Develop and/or enhance your training
and facilitation skills
• Understand the planning process.
• Discover the benefits of a good struc-
ture in a training programme
• Realize the importance of evaluation
• Deliver presentations
• Deliver & facilitate group learning
• Review training and development
WHO SHOULD ATTEND THIS COURSE?
• Human Resource Directors
• Training Managers
• Trainers • Potential Trainers • Coaches
Organizations get things done when
people do their jobs effectively. To
make things happen, people need to
be well trained. Effective Leaders are
convinced that training plays a critically
important role in current performance
and future prosperity.
It is also a fact that providing training to
staff members assist in attracting, de-
veloping and retaining quality staff for
your organization.
During this Train the Trainer course or
Facilitator course delegates learn new
skills that will enhance and ensure the
transfer of knowledge in the workplace
where it can be measured and evaluat-
ed against set and expected outcomes.
Date: 15th-16th July 2020
FACILITATOR TRAINING PROGRAMME

Why you should attend this course?
Tanzania has one of the highest incidences of de-
faulting debtors in the world with many debtors
being careless, reckless and/or negligent. Effective
collectors need to consistently find new strategies,
telephone debt collecting techniques and systems
to maximise collections from slow or potentially bad
debtors. This intensive 2 days powerful telephone
debt collecting techniques course, with a collections
specialist, will demonstrate the latest strategies to
collect outstanding debts while maintaining a positive
customer relationship. Delegates will discuss differ-
ent collection strategies, techniques and systems that
the debtor’s team can use to maximise their collec-
tions, and even turn around slow or delinquent debt-
ors.
Who should attend this course ?
This course will benefit anyone who is responsible
for calling customers to facilitate their payment of
an overdue account. Previous delegates include: Ac-
countant, Accounts Manager, Administrator, Book-
keeper, Business Manager, Client Executive, Collec-
tion Manager, Commercial Manager, Compliance
Officer, Credit Controller / Manager / Clerk, Debtors
Clerk / Control / Manager, Despatch Manager, Fi-
nance Administrator / Clerk / Assistant / Controller /
Manager, Office Manager, Operations Manager, Pro-
curement Officer / Manager, Sales Manager, Team
Leader.
Duration: 2 Days
What can you expect to learn?
● Successful ways to approach the subject of receiv-
ing payment
●The most common non-payment excuses and how
to handle them
● Innovative options for initiating a debt collection
call and “breaking the ice”
● Creative methods of securing the overdue payment
● The proven debt collection “Ladder of Success”
● Telephone techniques to increase your effective-
ness
● The importance of call preparation
● Knowing what you can and cannot say during a
debt collection call
● Techniques for taking the emotion out of discussing
owed monies
● The importance of listening to what the customer
is saying
● Creative methods of securing the overdue payment
CONTENT
The Importance of Customer Service during the
Telephone Debt Collecting Process Building a Rela-
tionship with the Debtor
Telephone Debt Collecting Call Preparation
Key Elements of a Successful Debt Collecting Call
Telephone Mannerisms for Improved Telephone
Debt Collecting
Conveying your Message Politely but Firmly
Creating Supporting Documentation
Matching your Telephone Debt Collecting Approach
to the Personality
Type Ways of Securing Payment
The Debt Collecting “Ladder of Success”
The Law and Ethics for Debt Collection
Date: 19TH- 20TH August
Time: 08:00 Am to 04:00 pm
POWERFUL PROVEN DEBT
COLLECTING TECHNIQUES
AND SAVE 20%
Call: +255 717109 362 or
TRAINING CALENDAR 2020-AUGUST

Date: 18TH -19TH AUGUST 2020
Date: 26TH- 28THth August 2020
HOW TO HIRE, TRAIN & KEEP WINNERS
OBJECTIVES:
PROJECT MANAGEMENT FOR
NON-PROJECT MANAGERS
Participants are exposed to
● Innovative strategies for prospecting for
new recruits,
● Qualifying candidates,
● Overcoming objections and
● Closing the recruiting sale.
● How to find & identify winners,
● How to interview & recruit winners and
● How to keep & train winners.
PROGRAM CONTENT
● Four-category referral prospecting
● Develop recruiting ads that work
● Win at recruiting by playing the odds
● Asking effective questions
● The ‘we sell you/you sell us’ philosophy
● Win at recruiting sale
● Helping new employees start fast
● The five R’s of retention
● Field training strategies
WHO SHOULD ATTEND THIS
COURSE?
Hr Officers
Human Resource Directors
Personnel Dept
Staff Departmental Heads
TARGET AUDIENCE :
Project and Site Managers, Architects,
OBJECTIVES The art of effective project management requires a new type of skill base.Project Management
adds value to the organisation in a different way.It offers a deadline driven, objective based approach.
It will help you and your company complete tasks and projects across all functions more efficiently and ef-
fectively.
PROGRAM CONTENT
What is Project Management?
Why is Project Management
Important?
* Project Planning
* Project Scope Definition
* Project Monitoring & Control
* Fundamental Project Management Skills
* Scheduling & Estimating
* Risk Identification & Mitigation
* Project Costing & Budgeting
* Working with a Project Team & Getting Commitment
* Team Leadership and Managing Conflict
* Critical Path Planning
* Work Breakdown Structures (WBS)
* Project Tracking & Status Reports
* Using Project Tools for Maximum Efficiency
* Hands-on Practical Exercises
TRAINING CALENDAR 2020-AUGUST

PA LIFE WORLD
PA LIFE WORLD
WHERE: ARUSHA
WHEN: 24TH-28TH August 2020
Fee: Tsh 2800,000
WHERE: ARUSHA
WHEN: 24TH-28TH August 2020
Fee: Tsh 2800,000
This training will deliver the requirements of Executive PA’s, so they are brought up-to-date with what is expected of
them at all times. The contents will make administrative staff to be highly proficient in their business support functions.
course is designed for who would like to develop world class skills and become better strategic business partners to
their executives. The attendees will learn how to approach their role from a strategic and managerial perspective and
take more responsibility for managing their executive’s workflow. This is a challenge and enjoyable 3 days course that
is built around realistic case studies, problem solving exercises and the development of practical managerial – level
soft skills.
Course Contents
•Central Competencies • Routines of an Administrative Officer
• Telephone usage • Mail services and deliveries
• Keeping of accurate records • Improve your self - worth.
• Get yourself organized and set priorities • Manage yourself for effective use of time
• Managing the Boss • Travels and Protocols management.
• Contract and vendor management • Petty cash management
• Management of stationeries • Cost containment techniques.
• Interpersonal skills • Communicate effectively – Written and Oral
• Government and community relations • Groming and personal carriage
• Workplace behaviors and comportment • Work ethics and personal commitments
• Provision of business and logistics supports to line managers
• Procurements and management of company assets
+255 717 109 362

OBJECTIVES Participants would be able to:
● Apply a structured framework to the credit
analysis process
● Assess the role of management in the financial
performance of a company
● Understanding financial statements, their structure
and composition, as well as basic accounting concepts
and principles
● Calculate and interpret key ratios used to evaluate
the repayment prospects of a company
●Understand the basic principles of accrual versus
cash accounting 19
● Determine cash movement dynamics and ascertain
its importance in the analysis process
● Summarize a borrower’s request’s key risk and
communicate them effectively.
PROGRAM CONTENT
● Conceptual Framework and logic of credit analysis
● Financial Statement Analysis
● Review of Company’s History / Present
● Overview of Credit Products
● Term Loan
● Overdraft
● Bridge Finance
● Trade Finance Products
● Bonds, Indemnities and Securities
● Industry Review
● Market Review
● Risk Analysis
● Liquidity Analysis
● 5Cs of Credit
● The Credit Decision Process.
FUNDAMENTALS
OF CREDIT
ANALYSIS
Date: 21st -25th
September 2020
Venue: Dar es salaam
Time: 08:00 am to 04:00 pm
Advanced Public Speaking and
Presentation Skills Course
In this Advance Public Speaking & Presentation Skills training
course, you learn how to strengthen your public speaking and
presentation skills, build your confidence, and establish rapport
with the audience — all while practicing and delivering presenta-
tions in a safe environment with personalized feedback. You
learn to apply effective public speaking skills, keep the audience
focused on your message and design interactive questions to en-
gage your audience.
Public speaking is required in almost every business role, but a va-
riety of factors cause many professionals to struggle when talking
in front of an audience. Attend this Public Speaking & Presenta-
tion Skills training course and learn to present with confidence!.
Your Training Objectives
• Maximise every speech opportunity
• Deliver confident speeches
• Enhance your career prospects
• Boost your industry profile
• Use your voice to full effect as you speak
• Plan and prepare better speeches
• Don’t fear rhetorical techniques
Nurture your public speaking skills
What you’ll learn
• Look, Sound, and Feel Confident on Stage!
• Transform Presentation Jitters into Focused Excitement
• Capture and Maintain Audience Attention
• Create a Memorable Experience for Your Audience
• Deliver a Compelling Presentation
• Build Rapport and Connect with Your audience
• Be Prepared for Your Next Speaking Opportunity
Fee: Tsh 1,300,000
TRAINING CALENDAR 2020-SEPTEMBER
When: 16th-18th Sep Where: ZANZIBAR Fee: Tsh 1000,000
TARGET AUDIENCE :
Branch Managers and Branch Accountants in Retail Banking Institutions
To reserve your Seat:
Call: +255717 109 362 or Email: sales@mikonospeakers.com

Date: 1st -5th September
Venue: Dare salaam
Time: 08:00 am to 04:00 pm
Date: 16th-18th September 2020
Venue:Zanzibar Time: 08:00am to 05:0pm
INTRODUCTION
HR starts by defining and implementing the right HR metrics.
Metrics help determine the efficiency and impact of the work-
force and the HR department itself. The Strategic HR Metrics
course teaches you to develop HR metrics, implement them
and align them with your organization’s strategy. HR analytics
and talent analytics, is analysis used to make better decisions
about all aspects of HR strategy with the goal of improving busi-
ness performance. It is both a strategic and operational con-
cept that enables organizations to understand key aspects of
workforce performance using data and evidence.
WHO SHOULD ATTEND?
•HR Professionals in organizations who would like to develop
the role of HR within the organization
•HR Professionals tasked with providing HR data to support
strategy development and delivery
•Senior Managers who want to understand how they can de-
liver strategic and organizational change in their organization
- and use HR support to achieve it
CONTENT
• HR’s Role
• HR tool and methods
• Driving organizational changes
• Putting HR Metrics and Analytics into Action
• Metrics and Analytics into Improving
Employee Performance
Duration 5 Days/ Fee Tsh 2,800,000/ Accommodation
Inclusive
HR METRICS AND ANALYTICS TRAINING
FUNDAMENTALS OF CREDIT ANALYSIS
TARGET AUDIENCE :
Branch Managers and Branch Account-
ants in Retail Banking nstitutions
OBJECTIVES Participants would
be able to:
● Apply a structured framework to the
credit analysis process
● Assess the role of management in the
financial performance of
a company
● Understanding financial statements,
their structure and composition,
as well as basic accounting concepts
and principles
● Calculate and interpret key ratios used
to evaluate the repayment
prospects of a company
● Understand the basic principles of
accrual versus cash accounting 19
● Determine cash movement dynamics
and ascertain its importance
in the analysis process
● Summarize a borrower’s request’s key
risk and communicate them
effectively.
PROGRAM CONTENT
● Conceptual
Framework and logic of credit analysis
● Financial Statement Analysis
● Review of Company’s History / Present
● Overview of Credit Products
● Term Loan
● Overdraft
● Bridge Finance
● Trade Finance Products
● Bonds, Indemnities and Securities
● Industry Review
● Market Review
● Risk Analysis
● Liquidity Analysis
● 5Cs of Credit
● The Credit Decision Process.
Date: 21ST -25TH September 2020
Venue:Zanzibar
Fee: Tsh 2800000 (Includes accommodation)
INVESTMENT BANKING
TARGET AUDIENCE:
Investment Analysts and managers.
OBJECTIVES Participants would be able to:
● Understand the fundamental of merger and acquisition
● Understand the rudiment of debts and equity trading
● Adapt easily to the core of banking activities
● Work effectively in major departments of the banking
sector.
PROGRAM CONTENT
●Merger and acquisition
●Corporate Restructuring
● Divestitures and spin Off
● Equity capital Market
● Debt Capital markets
● Public& private Issuances
●Proprietary trading of debt and equity

SUBMITTING WINNING TENDERS
Date: 14TH-15TH September
Time: 08:00 am to 04:00 pm
Date: 3rd September 2020
TARGET AUDIENCE :
This workshop is designed for everyone who deals with
customers on the telephone – call centre agents, customer
service representatives, receptionists and all customer-facing
staff.
Course Overview
Fact: 88% of your customers who stop using your services or
products do so because of perceived employee indifference
or rudeness.
One of the most common ways our customers interface with
employees is through the telephone. Therefore, having an
understanding of telephone etiquette will make a large differ-
ence to your customers and your profits. Your reputation for
service depends on how well your staff handle incoming and
outgoing calls. 87% of the message your customers receive
on the telephone is through the tonality of the voice they
hear. Only 13% of the message they hear are the words used.
Our “Telephone Etiquette” training helps your employees to
develop and master the techniques that will enhance your
company’s image.
This workshop includes dynamic trainee/trainer interactions
and discussions, written and oral exercises, voice recordings,
case studies, reflection, quizzes and a workbook for each
participant to take back to the workplace.
– Creating the best first impression over the phone
– Developing your professional telephone voice by using a
simple 5 step process
– Analysing your current telephone style to identify and elimi-
nate any habits that
may irritate or annoy
– Understanding and applying emotional intelligence (EQ)
when dealing with different personality types face to face
and on the phone
– Handling multiple calls and dealing with impatient people
without becoming stressed or intolerant
– Delivering great customer service over the phone
– Applying practical tips that really help when putting callers
on hold or screening calls for a manager
– Professional dress, image and face to face contact
Fee Tsh 900,000
About the Course
Bidding against competitors can be a big investment, and one
that you want to ensure there is a good return. You cannot af-
ford to waste time developing bids where the probability of win-
ning is low, or where it isn’t clear what it will take to win.
Clients go to market seeking many different types of arrange-
ments ranging from sole suppliers to panels, fixed lump sums to
time and materials, and from arms-length to partnering.
Clients also have disparate goals and processes. Some want it
cheap; others truly seek value for money. Some do not know
what they are looking for; others know exactly. Some will have
a very specific process-orientated approach; others may let you
free form. Some limit meaningful interaction; some want exten-
sive involvement. Some have teams of stakeholders involved;
others hand over the entire process to consultants.
How then, are you to develop highly efficient bidding opera-
tions given the diversity of client approaches and goals? How
can you get a return on investment from scarce resources when
so many tendering exercises do not end up successful?
This hands-on course delivers the techniques for successful
pragmatic bidding. The course consists of two intensive days
filled with practical methods and numerous interactive exercis-
es, case studies, and roleplaying as a client’s evaluation team
– designed to assist you to determine the most effective tech-
niques for your organisation.
Target audience:
• An ideal workshop for Bid Managers, Bid administrators, oper-
ational staff and subject matter experts who contribute written
content
• Individuals who are new to tender writing and feel they need
to develop their core skills
• More experienced staff who want to refresh their ideas or gain
a new perspective to tender writing and pitching
COURSE OUTLINE
• Introducing the Legal Framework - for Reference Purposes
• The Basic Legalities of Bidding
• Successfully Bidding for Government Contracts
• Managing and Understanding the Bidding Process
• Compiling a Compliant, Winning Bid
• Post-bid Procedures and Negotiations
• bnIdentifying and Eliminating Fraud in the Bidding Process
TELEPHONE ETIQUETTE AND
FRONTLINE RECEPTION SKILLS

CALL CENTRE TELEPHONE & CUSTOMER
SERVICE
MANAGING PROJECTS WITH MS PROJECT
Date: 1ST-2ND October
Venue: Dares salaam
Time: 08:a00 am to 05:00 pm
Date: 12th -14th October
Venue: Dares salaam
Time: 08:00 pm to 04:00 pm
Course Objectives A training programme for Call Centre staff
who need to improve their customer service and telephone
skills.
COURSE OUTCOMES
By the end of the course, participants should be able to:
● Define what is my role as a
Call Centre Agent
● Understanding the full use of
telephone equipment
● Dealing with incoming calls as
efficiently and politely as possible
● Stress the importance of acknowledging callers and
keeping them informed at all times
● Describe standard telephone etiquette for answering
calls, transferring calls and makingcalls
● Understand how to operate the telephone and contact
centre equipment
● Ask probing questions to find out the purpose of the
call and transfer to the correct person or department
● Capturing and logging the customer query on the
computer information system
● Resolving customer queries promptly
● Prepare all necessary documentation and equipment prior
to making an outgoing call
● Speaking eloquently and clearly on the phone
● The importance of ATTITUDE in my role
● Why should I be nice / civil to anybody
● Develop daily BEHAVIORS to be the best I can be
● Grooming myself for success
● Inviting Customers into the business with your superior
TELEPHONE SKILLS
● Developing an understanding of Customer requirements
by LISTENING
● Taking PRIDE in displaying courtesy and civility to others
● Clarify what is meant by customer service
● Explore who our customers are and what their diverse
needs are
● Two way communication: open ended questions
● Use questioning techniques to identify specific needs of
customers
● Explore the values and attitudes necessary for excellence
in customer care
● Discuss my role and responsibilities when serving customers
● Dealing with customer queries effectively and efficiently
● How to handle conflict and conflict resolution techniques
● How to handle difficult customers and abusive callers
● Explain the importance of product knowledge in customer care
● Understanding how to deal with Confidential and non-disclos-
able information.
Fee Tsh 400,000
Fee Tsh 900,000
Course Audience
This course is intended for both novice
and experienced project team members
or project managers who will be manag-
ing a team or involved in project manage-
ment tasks.
What You’ll Learn
After successful completion of this course,
students will be able to:
• Create a project plan with MS Project
and publish to MS Project Server
2013/Project Server Online
• Manage project tasks •
Manage project resources
• Report status •
Generate project reports
Course Outline
1. Understanding Projects and Project
Management
o What is a Project? o Determining
Project Objectives
o The Project Triangle o Optimize
the Schedule
o Introduction to Project Web App
o Lab 1: Understanding Project Web App
• Experience the Project Web App • Expe-
rience the Project site
2. Create a new Project
o Understand MS Project o Define the
Project Scope o Create a Project
o Lab 1: Create a new project
• Create a new project with MS Project
2013 • Editing Project Properties
•Editing Project Calendar • Publish to
Project Site
3. Managing Project Task
o Project Task o Managing Project Task
o Lab 1: Managing Project Resources
• Creating tasks in MS Projec • Defining
task properties • Creating dependancies
4. Managing Project Resources
o Create Enterprise resources
o Define Project resources
o Lab 1: Managing Project Resources
• Create project specific resources •
Create centralized resources • Estimating
project cost
5. Using Timesheet
o Understanding timesheet o Configuring
timesheet o Completing timesheet
o Lab 1: Using timesheet
• Configuring timesheet • Completing
timesheet
6. Managing Issues and Risks
o NUnderstanding Issue o Understanding
Risk
o Managing Issue and Risk in Project Site
o Lab 1: Managing Issues and Risks
• Managing Issue • Managing Risk
7.Project Reporting
o Using Project Report o Using Project
Server Report
o Building Custom report with Excel
o Lab 1: Project Reporting
• Using Project Report • Using Project
Server Report
• Building Custom Report with Excel
Who this course is for:
• Project Managers and other business
professionals who new to Microsoft Pro-
ject (or previous versions) and are look-
ing to deepen their knowledge with more
advanced project management skills.
• Anyone new to the project management
role
• Anyone who wants to learn project
management and Microsoft Project
• Experienced Project Managers or those
who are familiar with MS Project 2016 or
2013
Duration 3 Day
TRAINING CALENDAR 2020-OCTOBER

Fee Tsh 400,000
AND SAVE 20%
Call: +255 717109 362 or
INTRODUCTION
This intensive one-day training course will demonstrate the
best way to arrange a meeting with confidence, from mak-
ing physical arrangements and preparing the agenda, to
confirming attendees and moving in late-comers. You will
then undertake practical exercises on taking comprehen-
sive notes in the meeting and discuss techniques for turning
these notes into clear, concise and accurate minutes that
clearly identify actions and responsibilities from the meet-
ing.
CONTENT
Your intensive one-day course will cover:
Understanding the Role of Meetings:
• What should a meeting consist of, and what it should
achieve
• Special types of meetings
• Committee
• AGM
• Working Group
• Informal Meetings
• Familiarising yourself with the language of meetings
• The role of a Secretary in a meeting
Organising an Effective and Productive
Meeting:
• Sending out the Notice of a Meeting
• Keeping it short, simple and to the point
• Distributing the Notice - Who should get a copy?
• Suggestion for more productive meetings
• Checklist of arrangements that need to be made
• What you should take with you, and where you should sit
Preparing a Working Agenda:
• The objective of an Agenda
• Standard sections that need to be included
• Headings that get people to think and prepare for the topic
• When to attach information to the agenda
• Clearing the agenda prior to sending it out
• Utilising agenda formats available in MS Word
The Procedures during a Meetings:
• Checking attendance
• Reading previous minutes etc.
• Motions, discussions and agenda points
• Calling in guests or specialists
• Brain storming and idea generation
• Voting and decisions making
• Summarising and setting future dates
Identifying the Type of Minutes you
are expected to take:
• Verbatim Minutes - copy of a speech
• Resolution Minutes - formal type meetings
• Narrative Minutes - telling the story of the meeting
• Action Minutes - for working groups etc
The Secret of Good Minute Taking:
• Understanding the relevance and use of Minutes
• Methods of preparing yourself to understand what will be
said
• Getting acquainted with terms likely to be used
• Concentrating on what is being said and agreed
• Picking out the main ideas, points and actions
• Do’s and don’ts when taking Minutes
• Summarising skills essential to minute taking
• Know when and how to interrupt to clarify information you
are unsure of
Techniques for Writing up the Minutes:
• Different format options to use
• Tips for making your minutes “Reader Friendly”
• “Summarising your summary” to keep the minutes to the
point
• Utilising the correct tenses for reported speech
• Options for highlighting action points
• Calm, clear and quick - Typing and Distributing the Minutes
A Secretary’s Responsibility at Formal Meetings:
• Types of meetings that must be run Formally
• Rules and regulations governing formal meetings
• The roles of key functions at a formal meeting
• Reading minutes and recording those present
• Recording resolutions and voting results
Duration:1 Day
A SECRETARIES’ GUIDE TO
MEETINGS AND MINUTE TAKING
Date: 12th October
Venue: Dares salaam
Time: 08:00 am to 05:00 pm
TRAINING CALENDAR 2020-OCTOBER

TRAINING CALENDAR 2020-OCTOBERTRAINING CALENDAR 2020-OCTOBER
2nd
EXCELLENCE
SERVICE CONFERENCE
Date: 8TH-9TH October
Venue: Dar es salaam
Time: 08:00 am to 05:00 pm
Understanding customer needs and wants, delivering on time, charging a fair price and a quality product or service are the key
drivers of a successful business. Consumer research shows that consumers rarely buy on lowest cost alone; they also want
the service or product when promised, at the right quality, with a clear indication that the product / service will be backed-up
by a guarantee that the business will fix any problems or issues promptly if the product / service doesn’t perform to their ex-
pectations.
This two day workshop shows you the steps you need to take to run a successful customer facing and quality driven business.
This course is directed toward Customer Service Excellence Professionals, those individuals who are custodians of the organi-
sations’ customer service excellence and quality standards.
The conference has eight areas of focus: 1. Higher Education 2. Health Care 3. Local Government and public services 4.
Tourism and Leisure 5. Banking services 6. Logistics 7. Theoretical and methodological approaches 8.
Statistics for excellence measurement
Duration 2 DAYS
OBJECTIVES
• Improve service delivery standards, reflected in higher levels of customer satisfaction and bottom line profits
• Build a customer focused culture
• Lead customer service performance and professionalism in their organisation
• Improve business performance and the customer’s experience
• Recruit, train and motivate staff
• Develop and improve internal service standards
• Assess internal and external skills based development programmes
TYPICAL AGENDA
• The business case for customer service excellence
Key Customer Service Components that Develop Brand Loyalty
• Best Practices of World-class Customer Service Providers
• Utilize Body Language, Active Listening, and Questioning Skills as Vital Communication Tools
• Develop a Customer-focused Mindset and SMART Goals for Continuous Improvement
• Service Recovery Strategies to Promote Customer Retention
• Fostering long-term relationships
• Identifying the differentiators of excellence
Fee: Tsh 650,000
Call: +255 717 109 362

EVENT MANAGEMENT FOR SECRETARIES
AND OFFICE PROFESSIONALS
Arranging an event sounds exciting and fairly straight forward – until you
begin, and realise that you may have really caught a tiger by the tail, and
wish you had a better understanding of Event Management.
The unfortunate reality is that without significant forethought and plan-
ning, what could have been a resounding success could well become an
outright disaster!
As a marketing or office professional, your role has grown substantially,
and you are expected to handle your daily duties, as well as plan, coordi-
nate and run events without much training or experience.
This intensive 2-day Event Management for Secretaries and Office Pro-
fessionals course will show you the A-to-Z of organising any event. You
will learn how to practically apply project management, budgeting and
organisational techniques to your plan so that your event runs smoothly
and you can calmly manage any unexpected surprises.
– Reviewing how to organise and host events
– Understanding your role and responsibilities
– Applying creativity to make your event memorable
– Understanding the basics of project management
– Discovering the various resources you can use to source venues
and suppliers
– Tips for arranging travel and accommodation
– Drafting and promoting your event successfully
– Anticipating the needs and potential pitfalls on the day
– Preparing for the unexpected with back up plans
– Implementing your plan B’s when things don’t go according to plan
– Measuring and reporting on the success of the event
Date: 11th -12th November
Venue: Arusha
Time: 08:00 am to 04:00 pm
TRAINING CALENDAR 2020-NOVEMBER
EMPLOYEES WELLNESS
FORUM
Date: 19th November
Time: 08:00 am to 04:00 pm
About this Event
Find out what will make your company known as a top employer by creat-
ing a healthy workplace environment. Learn how to healthify your work-
place to support your employees’ well-being and success.
This Employer Branding and Employee Wellness Forum will:
- Educate you on the best practices that can help you attract and retain
top talent through improving work environment
- Show you insights on how your workplace environment affects your em-
ployees’ wellness and how you can create a wellness program that works
- Help you assess current employee’s wellness profile and provide solu-
tions in their areas of improvement
- Teach you people strategies that can boost employee wellness engage-
ment to maximize your investments
Be part of The Employer Branding and Employee Wellness Forum, reserve
your slot today:
Duration
1 Day
Fee Tsh 650,000

ADVANCE EXCEL
DASH BOARD
Date: 4th December
Venue: Dares Salaam
Time: 08:00 am to 04:00 pm
FEE: Tsh 400,000
Target Audience: Remuneration Specialists or Managers, who already have
good Excel skills, and would like to learn advanced Excel techniques, and how
to use these to create powerful interactive Excel dashboards for viewing and
analysing remuneration data.

Course Content
Advanced Excel Techniques
• Lookup Formulas 1 - Vlookup, Hlookup, Index, Match formulas
• Lookup Formulas 2 - Indirect, Choose, Offset formulas
• If formulas – If, If (And), If (Or), Nested If, Countif, Countifs, Sumif, Sumifs,
Averageif, Averageifs formulas
• Array Formulas – Single-cell and multi-cell array formulas, application of array
formulas together with other Excel formulas
• Macros – Recording, running and editing macros, macro security settings
• Data Validation and Protection – Creating forms and input documents using
data validation tools, hiding sheets, protecting worksheets and workbooks.

Duration
1 Day
TRAINING CALENDAR 2020-DECEMBER
TRAINING NEEDS
ANALYSIS, ASSESSMENT
AND EVALUATION - ONSITE
TRAININGDate: 4TH -5th December
Time: 08:00 am to 04:00 pm
Duration 1 Day Course Overview
In such a volatile economic climate, it is not surprising that top HR executives
face increasing pressure from CEOs, board members and shareholders to justify
their department’s spending, given the HR function’s deep-rooted image as a cost
centre within the organization. For the HR function to be viewed as more visible,
productive and efficient, the concept of ROI has to be taken into account across
the HR function, particularly in the areas of training, learning and development
(L&D) in which more organizations are starting to invest in.
Reskilling, upskilling and upgrading the skill sets of employees are increasingly
coming under the attention of not just companies, but also governments and even
employees themselves. People are realising that they cannot stay stagnant for too
long in this fast-changing world that has seen the rapid rise of digital transforma-
tion and the gig economy of late. The inevitable question would then be: What
could the returns on training be?
Led by a highly experienced L&D practitioner, this four-day interactive workshop
provides the best opportunity for delegates to engage in a productive exercise in
order to identify their exact training needs, taking into consideration their respec-
tive business strategies and the overall business landscape in which they operate
in. This workshop is designed on the premise that delegates wish to have a work-
able Training Needs Analysis (TNA) and does not address the need for a TNA and
what it is.

Mikono Training Calendar 2020 -Online and Virtual Facilitator Led

Mikono Training Calendar 2020 -Online and Virtual Facilitator Led

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