Dynatrace COVID-19 Support Statement

1. Covid-19 and South East Storm Announcement for Elevated IT Support
Dear Customer,
I’ve been meeting several existing and potential Dynatrace partners over the past two weeks and (1) it certainly
is the opening topic of the meeting, after the obligatory elbow bump, and (2), partners and their respective
customers were all busy assessing their C-19 task forces, aligning their response teams to support a work from home policy. Whilst
operating a virtual workplace, the enterprises we serve together aim to serve their customers with the same or better level of
experience that they’ve come to expect. Risk mitigation strategies are sweeping through enterprises world-wide. Social distancing is
the only proven strategy to work against COVID-19 right now, so nearly every enterprise will go on either a “recommended” or
“mandatory” work-from-home program immediately. No one knows how long this situation will last, and what we are experiencing
now may not be a short-lived, one-time thing. Therefore, this kind of urgent reaction will become part of every company’s business
continuity plan going forward. To better understand Dynatrace’s business continuity measures, see this blog post from our CEO,
John Van Siclen.
Message for Public Sector responsible for dissemination of public information and services-
As the need to distribute information about the Coronavirus becomes more critical, Dynatrace would like help. To help ensure your
organization's dissemination of this information through your various websites, we would like to offer 1-2 months of monitoring with
the Dynatrace all-in-one platform at no additional cost. This would provide detailed information about the performance of the
website as usage increases, including analysis of where surges in requests for information are coming from. It also includes referring
sites are sending inquiries your way and user behavior. The answers and insights the platform provides can assist your teams be
more proactive about where there is user interest and where your application needs attention. Dissemination of this information will
become increasing critical as additional cases crop up, and this will, in turn, increase the usage of your websites and their
information. Assuring that your websites are up and running well, and able to serve your users’ needs will be key over the next few
months. Please let us know if we can help!
Message for commercial accounts attempting to serve their customers and shareholders during this extended uncertainty-
We also understand that your normal business operations may be heavily affected by these circumstances. As you are in
preparedness mode and begin to shift more of your operations through digital or Ecommerce platforms please know Dynatrace is
here to help. As there will be new or expanded technologies (i.e. Citrix, Zoom, WebEx) that need to function at peak performance
with ever increasing loads, we can offer much needed performance visibility to your already strained IT teams. Our main goal during
this time is to assist our customers and non-customers with navigating this unprecedented event and this is not a sales event.
Here are some examples of Why Monitoring will be extremely important during this time:
o As everything goes remote, your apps will be under pressure. We can make sure you are not caught off-guard and
provision coverage automatically as systems need to scale.
Example-Citrix VDA Monitoring Extension
o Your biz-dev-ops teams are going to need to become super-efficient at remote collaboration. Remote war rooms
to tie together data from lots of systems don’t work. Dynatrace provides a single source of truth and unique full-
stack and end-to-end observability at scale.
o Reducing the workload on your teams wherever possible will be paramount. We provide an integrated AI-
assistant to augment your team creating a 10x improvement in efficiency, relieving the pressure on stressed
remote – maybe depleted due to sickness – DevOps and Ops staff.
o Prioritizing work will be essential. We provide automatic root-cause of issues down to code-level detail, prioritized
by business impact to assure remote teams focus on what matters to assure customers, partners and employees
can continue functioning remotely just as they would if business were ‘usual’.
o The flaws of the old ways will become more pronounced in this new environment. Getting precise answers quickly
from the many tools that you have acquired over the years has required heroic efforts and late nights from your
teams in the best of times. In this new environment, and with the friction of remote work, this approach will likely

2. fail. Dynatrace provides a packaged comprehensive answer, enterprise proven, easily remote trialed and ready to
help your teams succeed.
Finally, if your team or organization requires Dynatrace’s assistance we are here to help. Dynatrace can be fully
deployed in under an hour by accessing our 15 day free Dynatrace Trial. We would be happy to assist you once you get
started and can always extend this trial past this time period to allow for extended support.
Sincerely,
Your Dynatrace Team,
Ryan Reeve
Enterprise Account Executive
M: +1 615 626 3678
ryan.reeve@dynatrace.com