1. Diana Luciano
Health Care Administrator
Hialeah, FL
dluci008@fiu.edu - 239-745-9959
Authorized to work in the US for any employer
WORK EXPERIENCE
Customer Service Representative
FIU Student Financials Office - Miami, FL - 2014 to Present
Review customer accounts, Answer Calls, Customer Service, Send Receive Emails, Excel, Computer
Networking, and Cashier.
Billing Intern
Citrus Health Network, Inc. - Hialeah, FL - January 2016 to May 2016
Responsibilities
Posted payments using billing programs Intergy and Quantum for mental health and primary care services.
Submitted claims using the Medicaid web portal.
Stock Supervisor, Sales Associate
Gap Outlet - 2009 to 2014
Cashier, Answer Calls, Greet Clients, Customer Service, Process credit card applications.
EDUCATION
Bachelors in Health Services Administration
Florida International University - Miami, FL
2014 to 2016
Bachelor's in Psychology
Florida International University - Miami, FL
2012 to 2016
Associate in Arts
Florida SouthWestern State College - Fort Myers, FL
2009 to 2011
SKILLS
Fluent in English and Spanish (10+ years), Proficient in Oracle Peoplesoft (1 year), Able to work
independently and in teams (10+ years), Proficient with Microsoft Office Suite (5 years)
CERTIFICATIONS
Current BLS issued by the American Heart Association
October 2015 to October 2017