1. DIANGHA MIRABEL NSANG
DUBAI, U.A.E
TEL: +0521425170
Email: nsangdiangha@gmail.com
WAITRESS
Objective:Service-focused waitress with 4 years of experience delivering the highest level of customer service
within a restaurant setting. Adept at maintaining a cleanly and aesthetically appealing storefront as well as accurately
and efficiently processing customer transactions. Serves as primary key holder, supervising, mentoring new servers,
overseeing inventory ordering, and tracking.
Skills:
 Great experience in preparing beverages in a fast paced casual dining atmosphere
 Thorough knowledge of ordering, merchandising and stocking of products
 Proficient in using Coffee Machine, Frozen Drink Machine, Milkshake Blender and Telephone
 Strong math skills and money handling skills
 Store Opening & Closing
 Ability to work as a teamplayer
 Inventory Management
 Amazing ability to take initiative and work unsupervised
 Proficient with basic computerknowledge
 Excellent customer service and communication skill
WORK EXPERIENCE:
Barista
Penn Pan Pacific Hotel – Bamenda, Cameroon
September 2014 – June 2016
 Note orders and serve coffee,food and beverages to guests in a timely fashion
 Make coffee using a number of brewing methods such as pour over, espresso and cold brew
 Set up and shut down the coffee station
 Assist in menu setting and determining coffee of the week regularly
 Communicate with customers, note their preferences and take feedback
 Deliver impeccable and exceptional service to patrons
 Manage service beverage and coffee bean counters simultaneously
 Check the taste of coffee to ensure quality
 Perform cashiering and inventory management tasks
 Monitor wastage and record consumption of items
 Maintain cleanliness of counter and bar
Waitress
Green Hill Hotel- Bamenda, CAMEROON
December 2010 to August 2014
 Greet guests and accompany them to their tables
 Present menus and respond to any questions regarding menu items
 Receive food & drink orders & serve customer’s requests to the standards required
 Learning the names of & building relationships with regular customers
 Ensure timely delivery of all food & beverage items to customers
 Check regularly with guests to make sure that they are enjoying their meals

2.  Understand menu content and keeping up to date with any menu changes
 Take necessary action to resolve any complaints
 Inform patrons of each day specials
 Take dishes and glasses away from tables and counters
 Answer guest queries in a polite and helpful manner.
 Ensuring the food service area is left clean and tidy once all the guests have left.
 Relaying, preparing and setting tables for the next guests.
 Looking after guests with special needs i.e. dietary requirements, handicaps etc.
EDUCATION:
December 2015
G.C.E Advance Levels
C.C.A.S.T Bambili, Cameroon
July 2010
GCE Ordinary Levels
GBHS Mutengene, Cameroon
COMPUTER SKILLS:
Microsoft Office (Microsoft Word, Excel and Power Point), and other browsing websites.
LANGUAGES
Language Reading Writing Speaking Proficiency
FRENCH Basic Basic Basic Basic
ENGLISH Excellent Excellent Excellent Excellent
CERTIFICATION
I, Diangha Mirabel certify that all the above information is nothing but the truth.
REFERENCES
Available upon request