Firoz Hasan is a Bangladeshi national seeking a job in computer science or IT support. He has a Bachelor's degree in Informatics and Computer Science from British University in Egypt. His work experience includes positions at Vodafone UK, Orange Business Services, and TE Data in Egypt providing customer service, IT support, and operations support. His areas of expertise include programming languages like C++, Java, PHP and skills like Android development, Unity3D, game development, and web design. He has completed several projects including an interactive science simulation for students and an online shopping system to demonstrate his skills.

1. Firoz Hasan
Flat No.31, Building 1206, Zahra Madinat Nasr, Cairo, Egypt ● +201205741129 ● firoz.hasan@hotmail.com
● DOB: 16/10/1992 ● Nationality: Bangladeshi ● Sex: Male
● eg.linkedin.com/in/firozhasan
EDUCATION
British University in Egypt (BUE), El Sherouk, Cairo Governorate, Egypt.
Bachelor of Informatics and Computer Science, July 2015, Good.
Graduate Courses: Theory of Computing, Data Mining, Modeling & Simulation, Mobile Computing, Web design.
Thesis Project: Tab-Based Interactive Science Laboratory for school’s Students.
Areas of Interest: Troubleshooting and Maintenance, Game development, Website design, Web development and maintenance, Android
Application development, Problem Solving, Computer Networking and Technical Support.
El Ola Modern School, Secondary Education, Mathematics, 2008 - 2010.
WORK EXPERIENCE
Vodafone UK (www.vodafone.co.uk)
International Account Advisor at Vodafone UK October 2015 - December 2015 (3 months)
• Worked as a frontline customer service advisor in billing department.
• Handle customer queries and complaints over the phone, resolving their inquiries & escalate cases to higher
management if needed.
• Participated to several soft skills training sessions related to bill explanation, objection handling, call
structure, building rapport with customer, using text reassurance etc.
• Learned to handle & resolve incidents related to CRM by using NewCo Siebel, Crystal, NewCo
OneKnowledge as per as SLA (Service Level Agreement).
• Worked on achieving KPI within operations level.
Orange Business Services (www.orange-business.com/)
IT Support (Trainee) at OBS July 2015 - August 2015 (6 weeks)
• Worked at IT support for business department as a trainee.
• Took web based course related to ITIL, writing for technical professional & business, communication skills
for workplace, ITSM Incident Handling and Communications Guide v2.
• Learned to handle & resolve IT incidents related to GOLD, SESAM, Orchestre, Fileade as per as SLA
(Service Level Agreement).
• Worked on Drupal CMS to develop internal web application related to expediting IT incidents & added
scoring, duration & documentation features for incident.
TE Data ISP Provider in Egypt.(www.tedata.net/eg/en/)
Operations Support System at TE Data August 2014 - October 2014 (3 months)
• Worked at operation system support department as a trainee.
• Attended in workshop related to project management, emotional intelligence & cyber security held by
Training & Development team.
• Participated different IT and Business-related presentation.
• Worked on MySQL database system to create web application.
• Developed small android application for other trainees.
• Got familiar with different tools like CRM (customer relationship management), CR (change request),
Version Control, Issue Tracker etc.
• Created advertisement for Tedata as a graduation project required by TE Data academy
(https://www.youtube.com/watch?v=_olNcPYxzoU&feature=youtu.be).
PROJECTS
• Android Based Virtual Interactive Elementary Science Simulation Laboratory for school’s Students

2. • Objective: The main objective of this application is a Virtual Interactive Science Laboratory for school’s
students where they can conduct experiments with no problem. The objective of this project is to create an
interactive science laboratory on the tablet or mobile for the students in grade 3, 4, and 5 of the primary
stage. The proposed application is supposed to help the students in such grades to implement and interact
with the scientific experiments mentioned in their science books using augmented reality and graphics in a
risk-free environment.
• URL: https://db.tt/yah0IFqF (View it in Firefox).
• Developed By: Unity3D, UnityScript, C#, Animation, Android SDK.
• Time Tracker and Personal Digital Diary System (TT&PDDS)
• Objective: The TT&PDDS system based on collecting as much as possible from the daily used applications
and put it in one system with additional features (TT&PDDS). It provides a list of features as time tracker,
personal digital diary, financial advisor with two different suggestion systems gathered in one application
with a unique account for the user’s privacy.
• URL: https://drive.google.com/file/d/0B47aKj_9W8HLVFlnWEpfOXZWVlk/view?usp=sharing
• Developed By: Java, NetBeans, Java DB (derby).
• Simple Web Page Template
• Objective: This is non-academic project that was developed for practicing purpose. It is a simple one
page website template that involves basic front-end skills (HTML & CSS). The project itself is very
simple; it was a fabulous experience in learning process of making template.
• URL: https://db.tt/Bj9QiaxI (View it in Chrome).
• Online Shopping System
• Objective: The purpose of the project is to design an advanced database system for Online Shopping
System. This database project will ease the database system for people looking to buy products, getting
information of various kind categories of products. Overall, the database will facilitate to store, navigate &
process data.
• Developed By: C#, DB4O.
• Purify apps from UI/UX Related Errors
• Objective: By Using Human Computer Interaction, identify the interaction errors by testing android
application with users then finding its solution & redesign the interfaces of application & make sure that
they have the same look and feel.
• Developed By: Eclipse, Java, XML, Android SDK.
• Spa Business Plan Prototype for Entrepreneurship & Innovation
• Objective: The spa business prototype goal is to be the most famous 5 star spa within 2 years. After that
more than a branch will be opened in different places around Cairo, Zamalek & other places. It starts as one
branch but later it will expand to cover different areas by the excellent service provided & its reputation.
There will be a website & official Facebook page to show different offers in addition interact with
customers.
• URL: https://drive.google.com/open?id=0B47aKj_9W8HLdVF6ZFdQbmFTRm8
• Developed By: Market Research & Plan, Market Needs & Trends, Market Segmentation, Development &
Research, Financial plan, Management Plan.
• Student Web Portal
• Objective: The Student Portal is the gateway to web applications. This web portal serves admission,
enrollment, registration & results. The portal helps students to get their marks, in addition to this it also
helps admins to update current status of students, their marks etc.
• URL: http://buestudentportal.host22.com (View it in Chrome).
• Developed By: HTML, CSS, JavaScript, PHP, MYSQL.

3. ORGANIZATIONS
Scouting Team Member (June 2002 – March 2006)
• Learned the Scout method, Scout Promise, and Scout Law.
• Spending time together with groups of people and shared experiences, rituals, and activities.
• Activities include camping, woodcraft, first aid, aquatics, hiking, backpacking, and sports.
SKILLS
• C++, Java, MYSQL, HTML, CSS, JavaScript, PHP, XML, Prolog, Ada, CCNA, Android Development, Unity3D,
Game development.
• A great understanding of human physiology & care for others.
• Ability to work with different culture, environment & people of different origins.
LANGUAGES
• English (Professional working proficiency)
• Bengali (Native or bilingual proficiency)
• Arabic (Professional working proficiency)
• French (Elementary proficiency)
REFERENCES
• Dr. Ahmed Gawish (Professor, Department of Computer Science at BUE) Email: ahmed.gawish@bue.edu.eg
• Dr. Khaled Nagaty (Professor, Department of Information Technology at BUE) Email: khaled.nagaty@bue.edu.eg
• Mr. Oumar Yehia (Colleague, TE Data) Email: Oumar.Yehia@live.fr
• Mr. Rami Farag (Lead IT Support Engineer, Orange Business Services) Email: rami.farag@orange.com