Paul Miller's digital workplace predictions for 2021

My 10 digital workplace predictions for 2021
@DWG | www.digitalworkplacegroup.com | 1
My 10 digital
workplace
predictions.
Paul Miller
CEO and Founder
Digital Workplace Group
for 2021

The story so far
2015 2016
2017 2018
7/10
7/10 8.5/10
2019
8/10
7/10
2014
7/10

My 2020
scorecard
1
2
3
4
5
6
7
8
9
10
Digital literacy and work flexibility/
mobility join forces as "fellow
travellers" on the same journey.
Humans are winning – the "bots will
replace us" dystopia is not unfolding
in line with predictions.
"Accessibility" rises in importance
as part of a new "inclusive
workplace" focus.
The youngest workers raise the digital
bar ever higher – stimulating more
distinctive digital workplaces.
Increased budgets are allocated to
behaviour and culture change, as
factors in digital workplace success.
Analytics, measurement and
insights reveal hidden patterns in
how work happens.
Environmental ambitions start
to affect how and where work
happens.
Microsoft Teams rapidly affects
ways of working through
integration and innovation.
Hiring enterprise search experts gains
ground – while intelligent search
technology continually improves.
Importance and resourcing of
"Digital HR" accelerates after
years of neglect.
6/10

My 2020 super
prediction
Organizations continue to restructure themselves – spurred
on (in part) through digital workplace innovation
A cautious "yes".
Yes, restructuring has been happening at business unit and regional levels but less so
at the organization-wide level – so far.
For example, offline retailers created new online divisions and teams in
weeks, and banks deployed sales teams as “customer listening” groups, but the
drivers were more primal than due to "innovation".
More to come on this in 2021 as restructuring for innovation comes to the fore.

6/10
2020
2015 2016 2017
2018
7/10 7/10
8.5/10
2019
8/10
7/10
2014
7/10
Past
scorecards
?
2021

1.
VELUX’s new digital workplace and intranet is built mainly on SharePoint Online out of the box, hugely reducing costs on the
previously customized intranet with no loss in capability
Bigger picture
The austerity period will pass but retaining
capacity in your digital workplace team to
know how to manage in tough times
remains of great value.
Cost cutting: the days of financial
austerity (for intranets and the
wider digital workplace) return for
hard-hit economic sectors.

2.
Russian retailer M.Video Eldorado Group supports learning for frontline employees by suggesting valuable learning
resources based on feedback received from peers
Bigger picture
Continual, incremental learning driven
by AI will flow through all organizations
and their wider ecologies of work.
Learning and Development ramps
up to improve digital literacy, digital
readiness and new capabilities for
a new (and still unfamiliar) working
environment and economy.

3.
Duke Energy’s CEO
has communicated
regularly with
employees during
the pandemic
Leaders extend empathy, using
digital spaces to listen to and
engage with a widely distributed
workforce, strengthening
organizational cultures.
Bigger picture
Organizations of all sizes strip away
middle layers of management to connect
liberated leaders with an empowered
frontline to create more adaptive, natural
and fluid structures and processes.

4.
Ubisoft’s advanced digital workplace is underpinned by robust knowledge management approaches, including managing an
advanced enterprise taxonomy
Knowledge Management takes
centre stage yet again – as part
of the ongoing adaptation to
working in distributed and hybrid
ways, accelerated by the global
pandemic.
Bigger picture
The capacity of AI and intelligent
systems to work in harmony with human
beings enables new levels of knowledge
to share and grow at dramatically richer
levels.

5.
Oxfam International’s strong digital workplace is based on a best-of-breed approach, utilizing a range of Microsoft and
non-Microsoft applications
Bigger picture
There will be a wide array of smaller services
and experience providers to ensure dynamic
and personalized ways of working for
different companies.
Enterprise technology
providers innovate to free
organizations from some of
the constraints caused by the
relentless rise of Microsoft.

6.
A screenshot from Spatial, a leading app supporting collaboration and meetings using virtual reality (VR) and
augmented reality (AR)
Virtual, augmented and mixed
reality online meetings enable
new experiences of emotional
connection.
Bigger picture
Eventually the holographic
presence of colleagues will
become routine – all our virtual
relationships will be transformed.

7.
Frontline clinical staff
in the hospitals within
Region Skåne in
Sweden have a
focused workspace
available on the
intranet to support
their work
Frontline and customer-
facing workers finally enjoy
the digital acceleration they
always deserved.
Bigger picture
New, highly portable and resilient
tools and services will be available
where they are most needed – with
the frontline workers – and these
services will be fully integrated with
the customer experience.

8.
The team at Fidelity International are tracking collaboration analytics
Workplace analytics and
behavioural insights are
harnessed to help manage
digital fatigue, well-being
and workplace health.
Bigger picture
The desire to treat everyone in the
organization as a human being with
unique skills, patterns and needs in
work and life will lead to a much
healthier workplace. Work will feel far
more natural to everyone.

9.
LEGO Group takes a joined-up approach to the digital and physical workplace, ensuring these deliver an overall workplace
experience aligned to LEGO’s distinctive values, culture and brand
Physical workplaces make a
welcome return but local workplace
‘pods’ gain popularity as alternatives
to working from home – while the
digital workplace takes centre stage
as the essential workplace.
Bigger picture
Local pods close to where people live
will become normal; where we meet
and connect will be in new-style
working spaces, meeting evolving
social, cultural and innovation needs.

10.
Bigger picture
In a post-pandemic world, the
original concept of the Digital HQ
will expand to become a common
feature of larger companies.
Large organizations open
new ‘Digital Headquarters’
where all are welcome.
In Barclays Now, the bank’s global
digital workplace, the distinctive
branding feels like a natural
extension of the physical workplace

Most organizations in most countries
transform the way they work.
The shift in ‘where we work’ opens new
doors of opportunity to become ‘living
organizations’ – as part of a new story of
work for a living age.
2021 Super prediction.

My 2021
predictions
1
2
3
4
5
6
7
8
9
10
Knowledge Management takes
centre stage yet again – as part
of the ongoing adaptation to
working in distributed and hybrid
ways, accelerated by the global
pandemic.
Learning and Development ramps up
to improve digital literacy, innovation
and new ways of working for a
changed (and still unfamiliar) working
environment and economy.
Cost cutting: the days of financial
austerity (for intranets and the
wider digital workplace) return for
hard-hit economic sectors.
Enterprise technology providers
innovate to free organizations from
some of the constraints caused by
the relentless rise of Microsoft.
Physical workplaces make a welcome
return but local workplace ‘pods’ gain
popularity as alternatives to working
from home – while the digital
workplace takes centre stage as the
essential workplace.
Workplace analytics and
behavioural insights are harnessed
to help manage digital fatigue, well-
being and workplace health.
Virtual, augmented and mixed reality
online meetings enable new
experiences of emotional connection.
Leaders extend empathy, using digital
spaces to listen to and engage with a
widely distributed workforce,
strengthening organizational cultures.
Frontline and customer-facing workers
finally enjoy the digital acceleration
they always deserved.
Large organizations open new ‘Digital
Headquarters’ where all are welcome.

For more information visit:
digitalworkplacegroup.com
Thank you.

Paul Miller's digital workplace predictions for 2021

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Paul Miller's digital workplace predictions for 2021