1. Interpersonal Skills
By Divakar Badola
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2. Content
Interpersonal Skill
Organizational Context
Why interpersonal skills
Interpersonal skills model
Tips to develop good interpersonal skills
Conclusion
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3. What is Interpersonal Skills ?
Interpersonal skills are all about working with other
people.
In a business setting, the term generally refers to an
employee's ability to get along with others while
performing his job
Interpersonal skills are actually characteristic traits
like Manners, attitude, courtesy, habits, behavior and
appearance which helps us to communicate and
maintain relationship with others
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4. Organizational Context
The organizational context of how interpersonal
skills are used can be shown by the vast number
of interpersonal interactions such as:
Meetings Coaching
Delegation Leading
Motivation Problem Solving
Facilitation Selling
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5. Interpersonal skills while working
The success of an organization is dependent upon the
people within it working well together
Internally
In teams
Across teams
Within and between departments and business units
Externally
With suppliers
With Customers
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6. Interpersonal skills while working
Take the relationship viewpoint:
Effective relationships within the organization
Effective relationships with suppliers
Effective relationships with competitors
To gain real competitive advantage through
such relationships in the long term is
dependent upon your level of interpersonal
skills
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7. Why Interpersonal skills needed?
To improve
Relationship
Working
environment
Leadership
skills
Productivity
All round
success
Liking by others
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8. Interpersonal skills model
Leadership skills
Personality development
Interpersonal skills
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9. When & Where Interpersonal Skills
Are Required at work place ?
 While working in groups to form effective
teams
 Socializing at work place
 Presenting your self at work
 Listening & Questioning
 Giving or receiving feedback
 Building & maintaining relationships
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10. TIPS TO DEVELOP GOOD
INTERPERSONAL SKILLS
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11. COMMUNICATE CLEARLY
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12. SMILE
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13. BE APPRECIATIVE
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14. PRACTICE ACTIVE LISTENING
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15. BRING PEOPLE TOGETHER
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16. RESOLVE CONFLICTS
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17. HAVE A SENSE OF HUMOUR
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18. EMPATHY-SEE IT FROM THEIR SIDE
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19. Maintain good emotional balance
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20. Use more ‘ I ’ statements
 Observe
 Feelings
 Thoughts
 Want
 Intention
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21. 12/3/2011 6:12:32 PM Ratan Global Business School 21

22. Conclusion
In today’s business world organizations do not
compete with their products
Organizations compete through using their most
valuable resource, their people, to maximum effect
Interpersonal skills are vital to allow this to happen
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23. Thank you
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