2. HEALTH CARE OUTSOURCING
SERVICES

3. Technomine – An Introduction
 Founded in 2008, Technomine is one of the leading ISO 9001:2008 certified Outsourcing
Company, serving clients for USA, UK and other European and Middle East Countries. We
help our clients in staying focused on their core business while we take care of the entire
non-core activities of their organization. Our commitment towards quality and consistent
performance has helped us create value for our clients and become an integral part of their
business process.
 Technomine is a ONE STOP SOLUTION for outsourcing business. We primarily service the
Health care domain for Medical Billing/Coding, Revenue Cycle Management, Claims & A/R
Management.
 Technomine also renders services for Permanent and Temporary placements of Doctors,
Nurses and other Health Care Professionals.
 Accounting and Finance process outsourcing, Recruitment for varied industries inclusive of
construction, Energy, Contracting, Engineering & Manufacturing and IT. We also provide
state of art IT based enterprise solutions to our clients.
 With almost a decade of experience and excellence in services, we have successfully
emerged a trusted partner to our clients.

4. Health Care Domain
Technomine is committed to provide professional and State of Art Medical Billing &
Coding and Revenue Management Services to Hospitals, Clinics and other healthcare
providers to navigate and succeed in an increasingly complex reimbursement environment.
 Since inception, Technomine has grown as a company with an integrated portfolio of leading
information technology, process, and domain expertise solutions to address the wide array of
threats to the financial health of medical practioners, clinics, hospitals, and other essential providers.
Our approach to Medical Billing/Coding ,Revenue Cycle Management, and Reimbursement is
comprehensive, practical and innovative.
We leverage people, processes, information technology, and services to maximize the financial and
operational performance, and ultimately the clinical performance, of our clients.

5. We ensure you assistance in your odds……..

6. To Help You be
YOURSELF……..

7. Our Services
Medical Billing Services
Medical Coding Services
Medical Claims Services
Revenue Cycle Management
Denials & A/R Management

8. Business Model
Business Model
Value Chain

9. Medical Billing Services

10. Medical Billing Services - Process
Technomine

12. Complete Medical Billing Cycle
Management

13. Accounts Receivable Management

15. Client Details
Documentation
Invoicing/Posting
Process Gap
Followup Lags
Resolutions/Aging
Challenges

17. Claim Lifecycle - Overview

18. Service Approach AR Denial Management
Integrated AR Management

19. Accounts Receivable Redefined

20. Managed Revenue Cycle

21. Streamline your Operations and Workflow
Cash flow increase
Save on the high cost of equipment and software as rapidly changing
technology translates into extra expenses
Reduce staff size and employees expenses
Eliminate sick pay, vacation pay, insurance benefits, workers compensation,
etc.
Eliminate training costs
Reduce call volume
Focus on patient care instead of billing
No cash-flow interruptions due to staff turnover
Reduce costs
Eliminate “non-medical” business office space
Reduce record storage space
Receive detailed reports
Eliminate provider/patient payment discussion
What Difference We Create…..

22. Human
Resources
Quality
Management , Audits
And Reporting
Infrastructure
&Technology
Excellence, Training,
Process and
Regulatory Compliance
Management
Experts
Our Synergy
Process Optimization
and Business
Intelligence

23. Our integrated back office solution provider Team consists of :
A management and operations team with billing and coding expertise
Practice Management Software
Strong Audit and Control processes enforced by customized software
Experienced and Certified Coders
Adherence to Compliance and Regulations (HIPAA and Others)
Insurance verification and pre-certification
“Smart” payment posting techniques
 Aggressive denial management
Up to date and valid CPT, ICD, and HCPCS codes ensuring proper reimbursement
This nullify the reason for delayed and denied Payments
24/7 Client Support
Human Resource

24. INFRASTRUCTURE
Technomine has a very well developed infrastructure. We leave no stone unturned and below are
some salient features of our infrastructure which reflects our commitment to provide a seamless
quality of service and provide a healthy working environment for our employees.
•6000 sq. ft. of operational area
•Certified as a zone 4 earthquake resistant office
•Fire alarm and safety across the entire office
•24 X 7 power supply with back up UPS and generators
•100 Mbps intelligent network powered by Nortel Switch
•Fiber optic based leased line for high speed internet connection
•Recreation facilities
•Separate dining area for the employees

25. SECURITY AND QUALITY
Technomine is an ISO 9001:2008 certified company. We implement the latest and the best
practice followed in the industry to provide a high quality of service and protect the interests of
our clients.
•Secure VPN protected by Sonic WALL TZ 210 firewall
•Digital ID card for all employees to access the office premises
•Restriction on the usage of personal devices (i.e. cell phones, PDAs, Tablets etc.) in the building
•Restricted access of employees to servers
•Separate area for visitors
•Limited access of the internet to prevent unauthorized usage
•Centrally managed anti-virus for data protection and theft
•Passwords and access control across the organization
•SSL protection of servers
•File encryption to prevent data theft
•Non Disclosure Agreement signed by every employee
•Destruction or returning of all data (digital or physical) to the client upon request

26. Technomine Quality Monitoring Services
 Technomine offers a complete end to end solution to help you develop the contact
center and its quality monitoring service model for your organization
 Quality Assurance is a must for measuring efficiency and effectiveness of business
processes. We at Technomine assist companies in identifying opportunities and
deriving actions to improve their processes, sales conversion and customer
satisfaction.
 We also provide intelligent data with the help of our Contact Center Quality
Monitoring program that produces insight which will drive business improvements.
 An effective quality assurance model and plan help us deliver better sales results,
improve customer experience and also ensure all regulatory and compliance
requirements defined by the clients are met consistently.
 360 Degree Quality monitoring Services for Contact Centers and Captives
(Quality monitoring of Inbound/Outbound interaction)
 Voice
 Web Interaction

27.  Transactional Monitoring & Teams compliance to GDS/CRM, sales, and service policies
 Customer Service Improvisation
 Customer Experience Survey scrub
 Customized Agent level Coaching and Feedbacks
 Market intelligence based on chats, calls and emails from customers
 Process compliance audits
 Sales Verification & Sentiment Analysis
 TQMS online platform for quality monitoring and data analytics to ensure Real time Reports
 Socially Enabled Center
Technomine Quality Monitoring Services

28. QC
•Interactions will be monitored by QCs
•Direct feedback of each interaction will be sent to particular agent
QA
•Weekly interactions will be checked and analyzed by QA for the agents and team
•Weekly/monthly generalized feedback will be sent to clients for the teams and agents
ATA
•Sample Interactions checked by QCs and QAs will be checked by ATAs to maintain QC’s Quality
•All the analytical reports and disputes will be rechecked by ATAs and then only sent to Quality
Leaders
Quality
Leaders
•All the reports and analytics will be finally checked by Quality Leaders
•Then Quality Leaders will send those reports, QBR and analytics to the end Clients
Multi Layer QMS Integration

29. Quality Assurance and Six Sigma
• Collection of data:
Check and gather
data from the
outcome of
implementation,
whether it is helping
clients to improve
their customer
satisfaction level
• Evaluate and
Review: Take the
outcomes from the
data and implement
the positive one and
work on the
negative one in next
planning
• Develop and pilot
plans: Training
agents according
to that SOPs and
policies so that
they follow it
properly
• Create possible
solutions and
selection of
solution:
Designing of the
quality parameter,
scorecard , SOPs,
and policies
Plan Do
CheckAct

30. 2
3
4
5
6
1 Deep expertise and experience in serving the healthcare industry
Passion for achieving the highest level of quality
Broad understanding of clients’ long and short term goals
Focus on building partner relationships
Emphasis on ingenuity to achieve maximum cost savings
Documented ability to deliver on time and according to specifications
Differentiator

31. Our Global Memberships

33. LET’S PARTNER……………………..