2. Business problem
Internal IT Dept had no
centralized issue tracking
system.
All issue tickets stored as
emails.
No way to measure issue
resolution time.
No way to compare
individual effectiveness
of IT staff members.
3. Solution - Easy Tracker
All issues are tracked in central database
Following screenshots shows test data created for this demo only.
All matches with real data are incidental.
4. Solution - Easy Tracker
Emails can be converted into issues and
assigned to the respective doers with a
single click in Microsoft Outlook.
5. Solution - Easy Tracker
System tracks flexible schedules for
every staff member.
6. Solution - Easy Tracker
Dozens of reports
allows to monitor
performance of IT
departments and
individual staff
member utilization
7. Solution - Easy Tracker
Introduction
of time
frames for
common
tasks
increased
quality of IT
service from
customers
perspective
8. Easy Tracker - Numbers
● 60 users resolves 2000 issues per
month
● 4 independent departments tracks
issues there
○ IT Department
○ Two Axapta Support Departments (TSUM,
DLT)
○ Maintenance Department
● Online since 1st May 2010
9. Easy Tracker - My involvement
Acted as the only analyst, developer,
tester and manager for this project.
30 forms and custom user controls
11500 lines of code
35 database tables with 3Gb of data
10. Easy Tracker - Technologies
● C# .NET 3.5 - 4.0
● Windows Forms (DevExpress) with
ClickOnce deployment
● MS SQL Server 2008
● ADO.NET (mostly)
● MS Exchange Web Services Managed API
