The world as we know it is growing more complex. As we automate away those things that can be easily repeated, we leave ourselves with ever more challenging work. The way we've worked in the past won't necessarily work for today's problems¦ or will it? Join Diane and Doc as they explore dimensions of complexity in software development and look at how teams and leaders might adjust their behaviors (and the software they create) based on the complexity of the problem at hand.
This hands-on, interactive workshop will provide a practical introduction to Cynefin (a sense-making framework for complexity) and show how it applies to the work we do every day as creators of software. You'll map your own work to Cynefin and learn about applicable management styles and optimal team interactions for each of the Cynefin contexts.
7. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE YEARLY
Mission
Critical? Someoneknows
butIdon’t? Interesting? Risky?
Frightening?
8. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE MONTHLY
NearFuture?
Operational
Needs? Challenging? ThingsToTry?
9. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE DAILY
VariableWork?
WhoYouGonna
Call? RoutineWork? Incidents?
10. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE ATYPICALLY
Unexpected?
Distractions?
Exciting? Emergency?
11. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
– GEORGE BOX
“Essentially,all
modelsare
wrong,but
someare
useful.”
12. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
13. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
Useadifferentcolorstickie.
Writedownafewadjectivesthatdescribethiscorner.
14. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
Useadifferentcolorstickie.
Writedownafewadjectivesthatdescribethiscorner.
15. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
Useadifferentcolorstickie.
Writedownafewadjectivesthatdescribethiscorner.
16. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
Useadifferentcolorstickie.
Writedownafewadjectivesthatdescribethiscorner.
17. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
SensemakingFramework
18. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
SensemakingFramework
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC
32. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
A TIME WHEN THINGS DIDN’T GO WELL
33. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
● Whatdomainwereyouin?
● Whatleadershipstyles
wereinuse?
● Howweredecisionsbeing
made?
A TIME WHEN THINGS DIDN’T GO WELL
Had you applied what you
now know about the
domain, how might it have
turnedout?
34. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
RESOURCES
END OF DAY 1
https://hbr.org/2007/11/a-leaders-framework-for-decision-making
35. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
RESOURCES
“Drive” by Daniel Pink - http://amzn.to/1LWkKhI
“Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1
“Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq
“Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9
“The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ
“Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX
“Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy
“The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus
“Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ
“Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ
Job Characteristic Theory - https://en.wikipedia.org/wiki/
Job_characteristic_theory
Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory
ERG Theory - https://en.wikipedia.org/wiki/ERG_theory
Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory
Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y
Deming’s Key principles - https://en.wikipedia.org/wiki/
W._Edwards_Deming#Key_principles
Self-determination Theory - https://en.wikipedia.org/wiki/Self-
determination_theory
Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem
Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/
Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf
Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why-
incentive-plans-cannot-work
Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http://
courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf
NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html
How Diversity Makes Us Smarter - http://www.scientificamerican.com/
article/how-diversity-makes-us-smarter/
Characteristics of Knowledge Work - http://www.whatsbestnext.com/
2012/02/6-characteristics-of-knowledge-work/
Drucker on Knowledge Workers - http://www.forschungsnetzwerk.at/
downloadpub/knowledge_workers_the_biggest_challenge.pdf