Successful Strategies to Ensure Internal Buy In for Your LMS Project
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Brandon Hall Group analyst David Wentworth discusses overcoming internal resistance and justifying ROI to gain support for your LMS project. Watch the webinar now!
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Successful Strategies to Ensure Internal Buy In for Your LMS Project
- 5. Open Surveys © Brandon Hall Group 2017 5 Visit www.brandonhall.com click Open Surveys If you would like to join a panel of survey takers, please contact us at success@brandonhall.com • Recruitment Marketing Practices 2017 • Extended Enterprise Learning 2017 • State of Talent Acquisition 2017 • HCM Technology 2017
- 6. How To Ask Questions © Brandon Hall Group 2017 6 • Submit your questions or comments about the discussion to our presenters using the Questions tab on your control panel. • Presentation slides and giveaways can be found in the Handouts tab on your control panel. Recording & Slides will also be sent out after the webinar.
- 8. 34% 53% 55% 66% 66% 66% 74% 87% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Move to the cloud Ability to have better analytics regarding system use Ability to have consistent content in one place for employees Enhanced reporting Integration of multiple systems Need to have mobile capabilities for your workforce Need for an improved administrative experience Need for an improved user experience Top 3 Reasons for Upgrading or Switching LMS's Source: Brandon Hall Group Learning Technology Study, 2016 (n=311) © Brandon Hall Group 2017
- 9. Building the Business Case for Change • What business issues are not being solved with the current solution? • What challenges with the current system are affecting business outcomes? • Identify key business issues that can be addressed by new LMS solution. • Attempt to quantify the cost of the above and measure that against the cost of making the switch. © Brandon Hall Group 2017
- 10. Building the Business Case for Change 1. Identify and consult business case stakeholders 2. Analyze and document the business requirements 3. Identify the key business drivers for implementing an LMS 4. Identify possible risks 5. Create a current state cost analysis 6. Create a future cost analysis 7. Identify the expected return on investment (ROI) 8. Develop a clear recommendation 9. Market and communicate the business case within your organization 10© Brandon Hall Group 2017
- 11. © Brandon Hall Group 2017 11 Ongoing success criteria 1. Companies of different sizes and sectors measure success in different ways, via different KPIs 2. Defining those KPIs that relate directly to the LMS project is the step 1 for ensuring continued buy-in 3. Measuring against those KPIs should be done via the platform itself as much as possible 4. Company and the LMS vendor success teams should always be aligned about what makes the project a success and check status against available data
- 12. © Brandon Hall Group 2017 12 Example of Adoption KPIs 1. Usage : are my end users logging in the system? How frequently compared to the past? 2. Engagement : are my users accessing the course material available to them? How frequently? 3. Social/Informal : are my users engaging in learning from one another? Are questions being asked and valuable feedback provided? 4. Admin team time: how much time are we spending in admin the system? Is it what we had budgeted, more or less?
- 13. © Brandon Hall Group 2017 13 Example of Unit Economics KPIs 1. Revenue correlation: in defined time periods, are there correlations with additional generated revenue? IE. LMS projects with a content subscription service. Investment versus Revenue variation. 2. Customer Retention: how is my customer retention data changing? Adoption versus Churn. 3. Employee retention: how likely are my colleagues to say “this Learning Experience is great” to their manager? Internal NPS.
- 18. Critical Elements for Personalized Learning Coaching and Mentoring 78% Mobile learning 72% Social learning 69% ELearning modules on LMS or other learning technology 66% Video learning 61% Instructor led based in-person classroom training 56% Instructor led based virtual classroom training 55% Simulation 53% Stretch assignments 49% Assessments 46% Source: Brandon Hall Group Personalized Learning Study, 2016 (n=166) © Brandon Hall Group 2017
- 19. Top Outcomes Used 19 7% 11% 8% 11% 11% 11% 11% 15% 9% 31% 38% 16% 22% 26% 28% 28% 28% 35% 39% 42% 57% 59% 0% 10% 20% 30% 40% 50% 60% 70% Revenue per employee Profitability Leadership promotion rates Revenue growth Rate of knowledge transfer Ability to respond to market Voluntary turnover/retention Business process improvement Team effectiveness Employee engagement Individual performance HiPOs LoPOs Source: Brandon Hall Group Learning Measurement 2016 © Brandon Hall Group 2017
- 25. Summary and Wrap Up • Build a business case for change. This is not about new technologies or fads, it is about business results. • Identify the most critical new requirements needed in your new platform, but also identify the items you are not willing to lose. • Ensure your selection process is as diligent this time around as it was the first time around – think future. • Ask all the right questions of your vendor. • Scripted demos • Factor in change management and marketing requirements • Communicate your plans clearly and often © Brandon Hall Group 2017
- 26. Questions?
- 30. We Do This Through… Research and Analysis that Define New HCM Standards Success Stories from Global Organizations that Show those Standards in Action Professional Development that Assesses Current State and Enables Innovation Flexible Services to Design and Implement Transformative Solutions Recognition that Validates the Transformation © Brandon Hall Group 2017 30
- 31. Membership Offers Tailored Support RESEARCH ACCESS & EVENTS • Reports • Case Studies, Frameworks & Tools • DataNow® & TotalTech® • Webinars and Research Spotlights • Annual HCM Conference ADVISORY SUPPORT • Ask the Expert • 1 on 1 Consultations • Research Briefings • Benchmarking CLIENT SUCCESS PLAN • Your Priorities • Executive Sponsor • Client Associate • Monthly Meetings © Brandon Hall Group 2017 31 To learn more about becoming a member or to sign up for a free trial, please email us at success@brandonhall.com
- 32. Strategic Consulting Offers Expert Solution Development BENCHMARKING • Competitive/Comparative • Maturity Model • Custom Research STRATEGY • Business Case • Planning • Organization & Governance TECHNOLOGY SELECTION • Vendor Selection • Architecture Design • Systems Evaluation DEVELOPMENT & INTEGRATION • Program Design • Assessment • Survey • Process Integration © Brandon Hall Group 2017 32 To learn more about consulting, please email us at success@brandonhall.com
- 33. Why Brandon Hall Group © Brandon Hall Group 2017 33 1 2 3 4 5 We offer flexible, high-value memberships that offer everything you need at a cost you can afford. Our research is better – more targeted, easily digestible, focused on business results, predictive, prescriptive. Our solutions gets better results – research-driven, focused on the business, simple, targeted, flexible approach. Our case studies are unique for their diversity and focus on business results. Our professional development is practical, tailored to your needs, and equips you to take action.