Personal Information
Organización/Lugar de trabajo
Lincoln, Nebraska Area United States
Ocupación
Senior Trust and Safety Specialist at LinkedIn
Sector
Technology / Software / Internet
Acerca de
14 years doing what I love-Customer Experience! I spent 13 years at PayPal gaining this expertise by working on my communication skills with customer interactions via inbound phone calls. I went from customer service representative to Senior Agent taking escalations from members and assisting my teammates with question and concerns. I enjoy mentoring and coaching, I took the escalations as my opportunity to mentor and coach each person to a better experience with many ending in a Thank you.
I moved from PayPal to the wonderful world of LinkedIn. I have taken my skills and transitioned into the world of Trust and Safety. I complete data analysis, maintain the spam, investigate fraud,...
Etiquetas
haikudeck
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Presentaciones
(1)Personal Information
Organización/Lugar de trabajo
Lincoln, Nebraska Area United States
Ocupación
Senior Trust and Safety Specialist at LinkedIn
Sector
Technology / Software / Internet
Acerca de
14 years doing what I love-Customer Experience! I spent 13 years at PayPal gaining this expertise by working on my communication skills with customer interactions via inbound phone calls. I went from customer service representative to Senior Agent taking escalations from members and assisting my teammates with question and concerns. I enjoy mentoring and coaching, I took the escalations as my opportunity to mentor and coach each person to a better experience with many ending in a Thank you.
I moved from PayPal to the wonderful world of LinkedIn. I have taken my skills and transitioned into the world of Trust and Safety. I complete data analysis, maintain the spam, investigate fraud,...
Etiquetas
haikudeck
Ver más