1. DORA PLUNKETT
1553 John Horne Lane, Davenport, FL 33836
Phone: 863-427-5634  E-mail: doraplunkett@gmail.com
Well-respected and customer-focused professional is ready to enter healthcare field via utilization of advanced medical
administrative assistant education.
 Maintain excellent cooperation with numerous departments and personnel to ensure all daily objectives are
completed within deadlines without sacrificing results.
 Capable of expertly managing all medical front-office duties, while organizing and prioritizing tasks in order to
complete simultaneous projects within deadlines.
 Detail-oriented with a level of influence, drive, energy, persistence and initiative that brings daily efforts to
successfulconclusion.
 Certified in CPR.
HEALTHCARE TRAINING & ADMINISTRATIVE SKILLS
Ultimate Medical Academy │ 2015
Medical Administrative Assistant Diploma
 Assist in the maintenance of medical charts and electronic medical record (EMR) system to prepare prescription
refill requests on behalf of the physician.
 Prepare/submit electronic and paper claims to various insurance companies.
 Schedule appointments, obtain insurance authorizations for procedures and collect medical histories.
 Collaborate across billing/collections departments to ensure billing-related issues are resolved, while readying
patients for examination and treatment.
Electronic Health Records Intro. to ICD-10-CM Coding EHR / EMR
Medical Transcription Medical Administrative Assistant Office Accounting
Medical Terminology Medical Laws & Ethics Patient Registration
Principles of Management Patient Processing Medical Billing
Medical Records Management Physiology for Medical Office HIPAA Compliance
Anatomy & Physiology Release of Information Greenway
EMPLOYMENT HISTORY
Self Employed – Davenport, FL │ 11/2001 – Present
Owner / Manager
 Support numerous customers by providing housekeeping, child care,maintenance and administrative support.
 Earn repeat/referralbusiness by ensuring optimal results and complete customer satisfaction.
Days Inn – Kissimmee, FL │ 04/2001 – 10/2001
Housekeeper
 Maintained clean and hygienic environments in accordance with company protocols, distinguishing self by
working well independently and in team environments.
 Prioritized and organized work and followed through to ensure duties were accomplished.
 Reported any maintenance problems, safety hazards, accidents and injuries to management.
Circle K – Davenport, FL │ 07/1999 – 08/2000
Assistant Manager/Cashier
 Implemented proper customer service training and team leadership to enhance company’s performance.
 Effectively oversaw all daily store operations to promote fluid business practices and increase sales revenues
within local market.
 Provided employees with guidance in handling difficult/complex issues and resolving escalated
complaints/disputes.