4. Language problems Inputs Outputs Outcomes Efficiency The change Effectiveness = Doing the right things
5. Better outcomes for individuals & communities Efficiency gains & community benefits Smarter Commissioning (more innovative & effective)
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7. The commissioning cycle Strategic needs assessment Decide priorities and outcomes Plan and design services Optional appraisal Sourcing Delivery Monitor and review
8. The purchasing cycle Determine the need Supplier selection Contracting Ordering Expediting Follow-up/ evaluation (derived from van Weele, 2005)
9. The commissioning and purchasing cycles, and procurement Strategic needs assessment Decide priorities and outcomes Plan and design services Optional appraisal Sourcing Delivery Monitor and review The commissioning cycle Determine the need Supplier selection Contracting Ordering Expediting Follow-up/ evaluation The purchasing cycle procurement
11. THIRD SECTOR Voluntary & Community Organisations Charities Mutuals Cooperatives Social Enterprises
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15. The Compact FCR legitimate Proportionate information requests Advance payments when appropriate Longer-term funding Proportionate monitoring Sufficient termination notice
16. Small Business Friendly Concordat Sound options Appraisal Simple tender processes Pay on time (30 days) Ensure sub-contractors pay within 30 days
17. Eight principles of good commissioning Engage with third sector in understanding needs User outcomes at heart Consult providers to set priority outcomes Map providers Invest in market development Fair & transparent contracting Long-term contracts & risk sharing Seek feedback in review
18. A tapestry of commitments FCR legitimate Proportionate information requests Advance payments when appropriate Longer-term funding Proportionate monitoring Sufficient termination notice Sound options appraisal Simple tender processes Pay on time (30 days) Ensure sub-contractors pay within 30 days Engage with third sector in understanding needs User outcomes at heart Consult providers to set priority outcomes Map providers Invest in market development Fair & transparent contracting Long-term contracts & risk sharing Seek feedback in review
19. A shift to outcomes based commissioning, co-design and co-production must release innovation and remove waste
Voluntary and community organisations Charities Social enterprises Mutuals, and Cooperatives
Specialist knowledge, expertise and/or skills Ability to spot emerging trends Involving people in service delivery Independence from existing structures and models Reach the hard-to-reach Freedom and flexibility from institutional pressures …
Short-term funding Excessive risk placed on providers Unrealistic prices Excessive burdens of monitoring and evaluation
Full Cost Recovery Proportionate information requests Advance payments, where appropriate Three-year funding Proportionate monitoring Adequate notice
Contracts supported by a sound business case and options appraisal Keeping tender processes simple Payment in 30 days Ensuring sub-contractors also pay within 30 days
Understand the needs of users etc., by engaging with TSOs as advocates to access their specialist knowledge Consult provider organisations when setting priorities Put outcomes for users are the heart of the process Map the fullest practical range of providers Consider investing in the provider base Ensure contract processes are transparent and fair Ensure long-term contracts and risk-sharing Seek feedback to review effectiveness of the commissioning process