Soft skills in the healthcare sector tripura medical college india by dr manishankar chakraborty

1. D R . M A N I S H A N K A R C H A K R A B O R T Y ,
P H D ; M B A
I N T E R N A T I O N A L M A N A G E M E N T T R A I N E R ,
C O N S U L T A N T , F R E E L A N C I N G J O U R N A L I S T
A N D S O C I A L M E D I A S P E C I A L I S T
“Soft Skills in the Healthcare
Sector”@ Tripura Medical College,
Hapania, Tripura, India

2. Contents and Agenda
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 Appetizer
 Rationale and Background
 Product Vs. Service
 What is Soft Skill
 Breaking the Myth
 Cases for brainstorming
 Few important Soft Skills in the Healthcare sector
 Debate-Soft skills can be learnt or acquired
 Essentials for acquiring soft skills
 Profile

3. Appetizer
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“A good physician treats
the disease, while a
great physician treats
the patient who has the
disease”- William Osler.

4. Rationale and Background
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 Customer is the undisputed “king”.
 Competition is “cut-throat”.
 Legal regulations are “stringent”.
 Stakeholders are “aware” about their rights more than
their duties!
 Other than electronic and print media, social media
makes happening-good or bad, “viral” in no time.

5. Product Vs. Service
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 Services are an absolute essential in everything,
including product
 Intangibility
 Perishability
 Lack of Physical Evidence as a takeaway in most cases
 Human element forming the crux, machines only as
enabler

6. What is Soft Skill?
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 Skills can be HARD and SOFT.
 E.g. A doctor/paramedical staff has skills related to
his specialization, viz. medicine, surgery, community
medicine, forensic medicine etc.
 E.g. A doctor/paramedical staff also need to have
skills pertaining to etiquette, empathy, perseverance
to name a few.

7. Breaking the Myth
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 Which is more important hard skill or soft skill?
 Which is easy to imbibe in ones personality-hard or
soft skills?
 A perfectionist in hard skill can compensate due to
the absence of soft skills. True or False.

8. Cases for brainstorming
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 (1)Doctor/Nurse is unresponsive to the queries of
patients dependents.
 (2)Administrative staff of a hospital is adopting
“management by confusion” approach.
 (3)Doctors are extremely difficult to approach
compelling someone to comment, “God is easier to
access than a Doctor”.

9. Few important Soft Skills in the Healthcare
sector
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 Empathy
 Communication-Verbal, Non-verbal, Written, Virtual
 Behavior
 Mannerisms
 Attitude
 Teamwork
 Relationship Management
 Techno-savvy
 Time management
 Staying updated
 Expectations management
 Foresightedness /Pro-activeness
 Ability to manage contingencies

10. Debate-Soft skills can be learnt or acquired?
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Yes?
No?
Reasons ?

11. Essentials for acquiring soft skills
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 Attitude to learn, unlearn and relearn
 Flexibility in approach
 Working for self rather than institution
 Learning for life
 Ability to develop peer observation and peer
learning
 Networking skills and personal benchmarking
 Healthy competitive spirit
 Imbibing personal best practices into professional
realm

12. Profile of the Resource Person
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 PhD-General Management; MBA-Marketing and Human Resource
Management
 15 years of experience in Industry, Academia, Training and Consulting in
Sultanate of Oman, United Arab Emirates, Jordan, India
 Over 1000 articles in Indian Express, Times of India, Tripura Observer,
Tripura Times, Hitavada, Happening Nagpur, Times of Oman, Gulf News,
to name a few.
 Community service through Knowledge Oman and Tripura Foundation.
 Over 20 research papers in leading International Journals.
 Manages various social media platforms for Knowledge Sharing, Teaching
and Learning.
 Blogs www.manishankarscribbles.wordpress.com
www.manishankarthetrainer.blogspot.com Micro-blog
www.twitter.com/manitwitts , Facebook page
www.facebook.com/DrManisPage and many more.

13. Finally……
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 A softer man always wins the heart of everyone,
which a man with an hard approach cannot.
 Thank-you for your patient hearing.
 Contact details-
 emailmanishankar@gmail.com +919422167579