Strategic use of information systems
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Strategic use of information systems
- 1. Management Information Systems Strategic Use of Information Systems Jerry Fjermestad Copyright 1998-1999
- 20. Creating Products & Services based on IS
- 21. Transforming Products / Processes with IS
- 26. Competitive Strategies Competitive Advantage Competitive Scope Lower Cost Differentiation Broad Target Narrow Target Cost Leadership Cost Focus Differentiation Focused Differentiation
- 35. The Strategic Cube Customer Power Supplier Power Present Competitors Potential Competitors Substitute Products COMPETITIVE FORCES TO CONTEND WITH STRATEGIES TACTICS Strategic Alliance Merger or Acquisition Internal Growth Internal Innovation Differentiation Cost Leadership Focused Differentiation Cost Focus
- 38. Value Chain with Typical Strategic IS Mapped onto it EDI-Based Purchasing System Computer- Integrated Mftg. Automated Ordering System Expert Systems for Salespeople Telemaintenance Expert Systems Inbound Logistics Operations Outbound Logistics Marketing and Sales Service Downstream Chains of Customers Upstream Chains of Suppliers
- 44. The Customer Resource Life Cycle - 1
- 45. The Customer Resource Life Cycle - 2
- 46. The Customer Resource Life Cycle - 3
- 47. The Customer Resource Life Cycle - 4
- 53. C. Market & Sales
- 55. D. Services
- 58. Strategic Systems in Operations: Manufacturing
- 69. Strategic Systems in Operations: Service Industries