Aan008 Root 091907

Going Global: How to Take Your Implementation Global Hernan Vera Ryder Scott Rames Dimension Data Steve Root salesforce.com Admin II: Advancing to the Next Level

Safe Harbor Statement ,[object Object],[object Object],[object Object]

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Take-a-ways From This Session: ,[object Object],[object Object],[object Object]

Salesforce Capabilities for Global Deployments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hernan Vera Senior Director of Marketing, Global Supply Chain Solutions [email_address]

About Ryder ,[object Object],[object Object],[object Object],[object Object],[object Object],Ryder is a Fortune 500 provider of leading-edge transportation, logistics and supply chain management solutions worldwide.

Challenges Faced - Preparing to Go Global ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Some Tidbits About Our Deployment ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Dark Side They Don’t Tell You About ,[object Object],[object Object],[object Object],[object Object],[object Object]

They Now Also Have A Big Flashlight ,[object Object],[object Object],[object Object],[object Object],[object Object]

Thou Shalt Not ,[object Object],[object Object],[object Object],[object Object]

Success! – Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Scott Rames Global Sales Automation Director Dimension Data [email_address]

About Dimension Data ,[object Object],[object Object],[object Object],[object Object],[object Object],A specialist IT services and solution provider that helps clients plan, build and support their IT infrastructures.

Achievements Dimension Data manages over US$12.5bn of network infrastructure globally, through 6 Global Service Centres Dimension Data has implemented more than 10,000 security solutions for over 5,000 clients in 38 countries Dimension Data manages over 7,700 servers and a petabyte of data globally Dimension Data has built more than 2,000 IP networks, and deployed more than 500,000 IP handsets globally In 2005, Dimension Data facilitated over 6 billion of our clients’ conversations with their customers in call and contact centres built by our experts around the world

Challenges Faced – Migration Path ,[object Object],[object Object],[object Object],[object Object]

Challenges Faced - Ongoing Change & Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Solution – Common Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Solution – Local Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Can be Modified? – System Capability ,[object Object],Workflows User Profiles User Roles New Users Standard Tab Renaming Custom Objects Field Creation Page Layout Field Security Dashboards Public Reports Public Groups Field Types Data Visibility

The Salesforce.com Golden Rule ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Regional Growth– Our Approach Governance Core Functionality E-mail Delivery Opportunity Profiler Data Enrichment E-mail Delivery Opportunity Profiler Data Enrichment E-mail Delivery Opportunity Profiler Data Enrichment E-mail Delivery Opportunity Profiler Data Enrichment E-mail Delivery Opportunity Profiler Pipeline Pipeline Pipeline Pipeline Pipeline Data Enrichment Campaign ERP Campaign ERP Campaign ERP Campaign ERP Campaign ERP

Framework for Benefits Realisation Understanding ,[object Object],[object Object],[object Object],[object Object],Engagement ,[object Object],[object Object],[object Object],Commitment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Internalisation Awareness ,[object Object],[object Object],[object Object],[object Object],[object Object],Monitoring Proficiency 5 = Excellent (We do this regularly, with continuous improvement) 4 = Good (We do this regularly and systematically) 3 = Average 2 = Poor (We do this irregularly and in an ad hoc manner) 1 = Non-Existent (We do not do this at all) Importance 5 = Critical 4 = High Priority 3 = Medium Priority 2 = Low Priority 1 = My Eyes Glaze Over

Success – Results and Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Imagine it. Learn it. Use it. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Take-a-ways From This Session: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hernan Vera Director of Marketing Supply Chain Solutions Scott Rames Global Sales Automation Director Steve Root Customer Success Manager QUESTION & ANSWER SESSION Ryder Dimension Data salesforce.com

Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],We strive to improve, t hank you for filling out our survey. ,[object Object],[object Object]

Want More Detail? Don’t miss the companion session Esplanade 308/306 11:30 Admin III: Internationalization: The Multis

Aan008 Root 091907

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Aan008 Root 091907