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{
Social Media
for Non-Profits
{Audience
Conversation
Why Social Media
2,522,000,000
 975,000,000
 84,000,000
 243,000,000
 150,000,000
 70,000,000
 1,000,000,000
Facebook
LinkedIn
Twitter
Instagram
Pinterest
YouTube
ExpandedRamblings.com
 500 million tweets
 35 million status updates
 4 billion views
 55 million photos
ExpandedRamblings.com
{Benefit from Social Media
Non-Profits
 82% use Facebook
 54% use Twitter
 49% use LinkedIn
 42% use YouTube
Virtual Inc.
 65% use LinkedIn
 81% use Twitter
501(c)(6)
Virtual Inc.
{To be ON social media
What does it mean
Listen
Plan
Post
{Facebook
975 million people in the US
128 MILLION of them visit daily
ExpandedRamblings.com
66% of Millenials have a profile
45% of those over 65 have a
profile
70% growth among those over 35
in the past 3 years
ExpandedRamblings.com
Facebook.com/pages/create
{Articles
{News
{Events
{Photos
{Videos
{Questions
{Crisis
Communications
{Respond
{Listen
{Instagram
150 million users
70% log in daily
ExpandedRamblings.com
43% of 18-29 year olds use
Instagram
18% of 30-49 year olds
ExpandedRamblings.com
{
{Twitter
243 million users
46% of use the site at least once a
day
29% of users log in more than
once a day.
Younger than Facebook:
 31% of Millenials
 19% of 30-49 year olds
 9% of those 50-64.
{Search
http://ads.twitter.com
Photos shared 5x more
Tell people what you want them
to do
One call to action
Best Practices
http://ads.twitter.com
{LinkedIn
84 MILLION members in the US
40% of people log on daily
ExpandedRamblings.com
80% of users are over 30
Only 13% of Millenials have
profiles
ExpandedRamblings.com
http://www.linkedin.com/company/add/show
 Post status updates
 Share news
 Grow your community
 Stay in touch with your followers.
{Pinterest
83% of users are women
Average age between 30 and 44
ExpandedRamblings.com
http://pinterest.com/source/news.nd.edu
Behind the Scenes
Create Boards
Repin and Follow Boards
Gifts and Auctions ($)
{YouTube
6 billion hours of video watched
per month
ExpandedRamblings.com
83% of Generation Z (late 90s – now)
30% of the Golden Generation (1925 –
1945)
ExpandedRamblings.com
Donate Button
Call-to-Action Overlays
Annotations
Live Streaming
YouTube for Nonprofits
https://www.youtube.com/nonprofits
{How do you gain them?
Should you advertise?
Followers
Use “celebrities”
Talk like a human being
Advertise your page
Should you pay?
Don’t pay to promote content no
one wants to see
Decide what to boost based on
your Listening and Planning
{Who should run your accounts?
Ownership
Time
Tone
Trust
{Censorship
Social Media Policies
Negative
Comments
Will I be able to change this
person’s mind?
 Twitter: Not very public
 Facebook/Instagram: Only remove
comments if they’re highly
inflammatory
 YouTube: Set comments to “approved
only”
 Pinterest: Not many people comment
 “The University of Notre Dame welcomes lively
discussion on its Facebook page, but monitors
posts to maintain community standards. Content
that contains obscenity or profanity,
personal attacks, commercial or
sales/promotional material or anything
otherwise determined to be inappropriate will be
deleted by page administrators.”
Page Guidelines
 “Tweets do not represent the views
of my employer”
 “Use good judgment”
 Specifically state what employees
CANNOT do on social media
Social Media Policy
Social Media Policy
{People
Pages
More information
 Beth Kanter (@Kanter, bethkanter.org)
 @Nonprofits, #SM4NFP
 Nonprofits on Facebook
(https://www.facebook.com/nonprofits)
 Non-Profit Tips on Pinterest
(http://www.pinterest.com/guidestar/so
cial-media-tips-for-nonprofits/)
More Information
{Contact Me
Liz Harter
eharter@nd.edu
@EAHarter
{
Glossary
Twitter.com
Avatar: A profile picture on Twitter
@: When a username is preceded by the @ sign, it becomes
a link to a Twitter profile. Like a public instant message
@reply: A Tweet posted in reply to another user's message,
usually posted by clicking the "reply" button next to their
Tweet in your timeline. Always begins with @username.
DM (Direct Message): These Tweets are private
between the sender and recipient
Favorite: To favorite a Tweet means to mark it as one of
your favorites by clicking the yellow star on the tweet.
-This can help you bookmark content you want to read in
the future, or show “love” to fans who tweet you.
#FF: stands for "Follow Friday." Twitter users often suggest
who others should follow on Fridays by tweeting with the
hashtag
Handle: A "Twitter handle" is the username a person has
selected
Hashtag: The # symbol is used to mark keywords or topics in
a Tweet. It is a searchable link to other tweets using that same
term
H/T(Also seen as HT): “Hat tip” and is used to acknowledge
the person who originally shared content
List: Curated groups of other Twitter users
Mention: Mentioning another user in your Tweet by
including the @ sign followed directly by their username.
Does not have to be at the beginning of a tweet
MT: “Modified tweet.” Placed before the retweeted text
when users manually retweet a message with modifications,
for example shortening a Tweet
Tweet: A 140 character message composed on Twitter
ReTweet (RT): A Tweet by another user that is forwarded
to others on your own account.
- Often uses the “retweet” button on Twitter.
- Sometimes takes the form of a quoted tweet or begins
with RT

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Social Media For Non-Profit Administrators