Session on: Supporting call-takers/dispatchers decision making and situational awareness Chair: Chair: Stephen Hines, Clinical Practice Learning Manager, London Ambulance Service, United Kingdom An experienced, well-trained call-taker/dispatcher can gather a lot of high quality, vitally important information that can help first responders form an early understanding of what they will be facing upon arrival at the emergency scene. Supporting tools could however help them to do it faster and better!

1. IoT in the PSAP,
Overwhelmed yet?
Brett Whitney
VP Global Business Development
IoT in the PSAP,
Overwhelmed yet?

2. NG112 Call Handling.
Built for Tomorrow.
Delivered Today
● Cloud-based
● Supported by a Global infrastructure
● AI-enriched & automation enhanced
● Advanced IP Communication features
● Standards-based, IoT interoperability
● Reduces time to dispatch by 65%
Carbyne is a global leader in public
safety technology. Our next generation
112 cloud-based call handling platform
is:

3. Common perceptions
● Text
● Better Location
● Ability to receive photos
● Resilient
How Carbyne views NG112
● Baby monitor detects troubling breathing pattern,
alerts 911
● AI-enhanced automation pulls in the baby’s medical
history:
● Establishes 112 call between telecommunicator
and parents
● Platform dispatches resources automatically
● Texts initial treatment instructions to the parents
● Alerts are triggered within the house to wake the
family
What is NG112?
All this happens before anyone has woken up in the
house. THIS IS CARBYNE!

4. The Evolution of 112

5. Original Design
Passive. Telecommunicators wait for voice-initiated
calls
Incidents are categorized by type
Responders are dispatched to manage incidents
Needs of the Future
Active, Strategic Response Center for Public Safety &
Health with Situational Awareness to protect First
Responders
Forecasting incidents before they occur
Responders dispatched without a human-initiated call
112

6. Challenges to Transition
IoT information is beginning to increase exponentially. Smart
Cities data and response capabilities are growing, regardless if
you are listening.
When IoT information starts to come into your PSAP will it
become a flood of useless, overwhelming information, or will you
be able to manage it well?

7. Are you embracing this Rapid Evolution?
ARE YOU
READY
FOR A CHANGE?

8. A Model for Adoption - People
Start talking with staff - Telecommunicators, Trainers, First Responders - about the IoT
now. Get engagement. Hear their concerns and ensure they are addressed.
Automation-enhanced response does not remove the need for a telecommunicator.
Automation-enhanced response and IoT will increase the volume of incidents
reported, and improve the effectiveness of response.
CHANGE - even good change - is mentally draining.
Call-taking is mentally draining.
Ensure that people are supported.

9. A Model for Adoption - Technology
Evaluate sensors for incremental acceleration of automation
Phase I: Single sensors informing of single problems
Phase II: Sensor communities indicating a problem with situational awareness
Phase III: AI with Sensors identifying incidents before they occur
FIRST STEPS WITH TECHNOLOGY

10. IoT Considerations for Cities
Phase I: Traffic Camera activated by a 1-1-2 call permits Public Safety to see the incident
Phase II: Sensor communities collaborate to identify dangerous flooding that will impact
road conditions
Phase III: AI identifies traffic congestion adjusting road and rail traffic to preempt traffic
accidents, dispatching resources

11. IoT Considerations for individuals
Phase I: Sensors inform Public Safety of an individual’s medical
emergency
Phase II: Multiple individuals’ sensors collaborate to identify a gas
plume affecting a neighborhood
Phase III: AI identifies an individual, incoherent and experiencing
medical issues dispatching drone-based defibrillator and EMS
112
112

12. Thank YouThank You
Come meet us at Booth #2