Visitor surveys and disabled access at St Fagans by Steve Burrow (National History Museum, Wales-UK)

1. Steve Burrow
St Fagans National History Museum
@BurrowSteve
Visitor surveys and disabled
access at St Fagans
WP2 and WP3

2. 2
Amgueddfa Cymru – National Museum Wales

3. Amgueddfa Werin Cymru – St Fagans National History Museum

5. 5

6. 6

7. 7

8. 8
A large enough sample to be
statistically…

9. 9
More women than men visit “most” of our museums…

10. Great for little children… where are the teenagers?
10

11. 11
We aren’t as good at attracting people from less-wealthy
backgrounds as we want to be…

12. Lots of people come back to us again and again
(but do they find new things when they do?)
12

13. Only a few of our visitors are specialists, most know very little
before they arrive (how should we gear our interpretation)
13

14. How long do they stay? Will they stay for lunch?
14

15. What do they get out of a visit?
15

16. St Fagans attracts lots and lots of visitors with disabilities
(but are we accessible to them?)
16

17. 17
Equality Act (2010)
Provides legal rights for disabled people who want to access places like
St Fagans.
St Fagans is required to make reasonable adjustments to ensure that
a disabled person is not put at a substantial disadvantage when accessing
services.
A disabled person can bring a civil court action if they feel we haven’t anticipated
their needs.
Ultimately a judge in a court of law is the arbiter of what is reasonable.

18. 18
VisionSense
-Conducted an accessibility survey of our
site
-Asked our disabled visitors what they
wanted from us.

19. 19

20. 20

21. 21

22. 22

23. 23

24. 24

25. 25

26. 26

27. 27

28. 28

29. Steve Burrow
St Fagans National History Museum
@BurrowSteve
Visitor surveys and disabled
access at St Fagans
WP2 and WP3

30. Most of our visitors are from the UK…
(languages used on site)
30

31. Who uses our marketing?
31

32. What’s the best form of marketing?
32

33. Most of our Welsh visitors come from within an hour’s drive
(affects marketing)
33

34. 34
It is better to have:
Signs you see everywhere, that you can understand 42.1%
Clear signs that match the heritage of St Fagans 57.9%

35. 35
It is better to have:
Smooth accessible surfaces underfoot 56.4%
Surfaces that match the heritage of St Fagans 43.6%

36. 36
It is better to have:
Access to all of the buildings regardless of heritage 30.8%
Reasonable access to most features 69.2%