1. Earl T. Young
19201 Pine, Country Club Hills, IL 60478 | BroEarlYoung33@gmail.com | 312-404-2412
Key Skills
Network +
Certification (2013)
Cisco CCENT
Certification (2014)
Cisco CCNA
Certification (2015)
Highly client/task-
focused,externally
Strong technical
knowledge of Microsoft,
OSX, Operating systems
and Networking
Knowledge of
principles, practices
techniques of Client
Services
Able to Edit raw video,
select music, design with
digital video effects
Education
2013 – 2014
IT Career Lab,
National Able
2010 – 2011
Illinois Center For
Broadcasting –
Lombard IL
SUMMARY
Goal-oriented and collaborative IT professional and military veteran with experience
applying hardware and software design, installation, administration, and configuration
to support growing businesses. Proven analytic and problem-solving skills with the
keen ability to assess needs, define requirements, develop value-added solutions, and
execute technical solutions that streamline and improve operating efficiencies. Adept
in communicating with technical and non-technical audiences. Develop system
documentation and create policies to meet the needs of dynamic and continuously
changing environments.
SUMMARY OF QUALIFICATIONS
 Comprehensive, responsible experience in the field of workstation installation, Quality
Assurance and System Engineering.
 Knowledgeable of key testing activities including, but not limited to module testing,
functional testing, regression testing, integration testing, negative testing, positive
testing, limit testing, GUI testing, data validation testing and backend testing.
 Proficient in Microsoft and Apple OS, MS-Office, I-Work, Networking
 Thorough understanding of business practices with fundamental understanding of
project management methodology
 Skilled in effective communication both written and orally.
PROFESSIONAL EXPERIENCE
COLUMTECH, CHICAGO, IL. (JUN 2016 – SEPT 2016)
Tier 1 Helpdesk Support - Support for Windows and Mac OS
 Active Directory used to adddelete users, createadd users to groups
 Network Support by clearing cache,DNS, IPCONFIG,PINGor NSLOOKUP
commands.
 Ticketing system creationescalation using Salesforce
 First level Phone support with staff and students. Call support of over 65 calls daily.
 Web Browser support identifying and resolved problems from users connecting to any
of online school services using browsers IEChromeSafariFirefox
 Provided updates, status and completion reports via voice mail, e-mail or in-person
communication.

2. PROFESSIONAL EXPERIENCE
YOUNG VENTURES, CHICAGO, IL. (SEP 2015 – PRESENT)
System Support - Support for Windows and Mac OS and servers
 Active Directory support for Microsoft server (2008 and 2012) used to adddelete users,
createadd users to groups. Group Policy creation and user setup
 Network Support by clearing cache,DNS, IPCONFIG,PINGor NSLOOKUP
commands.
 Ticketing system creationescalation using Spiceworks
 Computer hard and software installation and setupsupport
 Virus removal and containment using different removal programs
 Wifi support including installation of wireless routers, access points. Running of cables
as needed.
 Remote access of workstations (Windows and MAC) when offsite using TeamViewer
or Windows RDC access the domain controller.
 Provided updates, status and completion reports via voice mail, e-mail or in-person
communication.
 Mac support of iMac and Macbook installationupgrading of software,connection to
personal and network printers, connectivity to the network
FRAMEWORK COMMUNICATIONS, CHICAGO, IL. (NOV 2014 – NOV 2015)
Tier 1/2 Helpdesk Support - Support for Windows and Mac OS, Servers, Network
 Active Directory support on Microsoft server (2008 and 2012) used to adddelete users,
createadd users to groups. Group Policy creation and user setup
 Office365 mail support creating users,resetting passwords, backup of .OST files
 Network Support by network nodes, clearing cache,DNS,IPCONFIG,PINGor
NSLOOKUP commands. Installation of servers,Reset of servers.
 Server Support by way of Server monitoring, Installationupgrade or reset of servers.
 Network security, firewall support using Sonicwall products and software
 Ticketing system creationescalation using Connectwise
 Computer hard and software installation and setupsupport
 Virus removal and containment using different removal programs
 Wi-Fi support including installation of wireless routers, access points. Running of
cables as needed.
 Remote control of workstations (Windows and MAC) when offsite using TeamViewer
or Windows RDC access the domain controller.
 Provided updates, status and completion reports via voice mail, e-mail or in-person
communication.
 Mac support of iMac and Macbook installationupgrading of software,connection to
personal and network printers, connectivity to the network
 Customer support for clients with Internet providers or other computer related
vendors as needed.

3. Earl T. Young
19201 Pine, Country Club Hills, IL 60478 | BroEarlYoung33@gmail.com | 312-404-2412
PROFESSIONAL EXPERIENCE
REEL BROTHER MEDIA PRODUCTIONS, CHICAGO, IL. (SEP 1993- Sep 2010)
VIDEOGRAPHEREDITOR
 Provided quality video camera and editing work for individuals, schools and Non
Profits.
 SportsTownChicago.com (WICB-TV) – Chicago IL. - Studio and field camera work –
Technical director for local high school sports programming, outdoor concerts
 HIGHSCHOOLCUBE.COM – Chicago,IL. – Field Producer and cameraman for IHSA
sporting events.
 StaPhocused Productions – Chicago IL. – Event videographer
 BLT Entertainment – Chicago IL. – Concert videographer
 Real Brother Media Productions – Chicago, IL. - Videographer/Editor
CNA INSURANCE, CHICAGO, IL. (1993- September 2010)
INFORMATION TECHNOLOGY-QUALITY ASSURANCE
 Connected users to networks and provided initial training in facilities and applications
 Identified and procured hardware and software needed to satisfy user requirements.
 Installed/Configured hardware and peripheral components for end users on users’
premises.
 Loaded/Tested/Configured appropriate software packages such as operating systems,
networking components and office applications.
 Identified and resolved problems in a timely manner and gathered and analyzed
information skillfully.
 Provided updates, status and completion reports via voice mail, e-mail or in-person
communication.
MEMBERSHIP & AFFILIATIONS
 Most Worshipful Prince Hall Masons, State of Illinois
 Ancient Egyptian Arabic Order Noble Mystic Shrine
(PHA)
 US. Army 74D MOS - Computer Operator (1979 – 1989)