This is a beginner friendly document , and it takes you to the world of ISO 9000 .

1. 9/13/2009 1 WHAT IS ISO ? It is INTERNATIONAL ORGANIZATION FOR STANDARDIZATION WHAT IS ISO ?

2. 9/13/2009 2 WHAT IS ISO? ISO is the International Organization for Standardization It is a World wide Federation of National Standards Bodies (ISO Member Bodies) ISO

4. “ SAY WHAT YOU DO and DO WHAT YOU SAY”

5. ISO is an absolute Energy saver which avoids Confusion , Mess , chaos , Tensions , Desperation in any enterprise.

6. ISO is a MANAGEMENT ROUTE MAP with clear Guide lines on Directions , Distances, Mile Stones , Stations and their importance.

8. 9/13/2009 5 The MAIN Groups for ISO Implementation in an Organization Top Management ISO Steering Committee Department Heads Complete Company Staff IQA (Internal Quality Audit)Team Trainers and Training Team Management review Committee Consultants

9. 9/13/2009 6 Objectives of Steering Committee Conducting the ISO Implementation in full Approval of BUSINESS PROCESS PLAN Reporting to TOP MANAGEMENT Selection of QMR , DQMR and related management. Co ordination with the Consultant and Feedback

10. 9/13/2009 7 Other ISO Standards – Few Examples ISO 9000 – 3 : 1997 – Quality Management and Quality Assurance Standards ISO 14001 – 2004 – Environmental Management Systems ISO /TR 10017: 1999 – Guidance on Statistical techniques for ISO 9001:1994 ISO 10015:1999 – Quality Management – Guidelines for Training ISO 10013 : 1995 – Guide lines for Developing Quality Manuals ISO 10011 –1-2- 3 : 1991 – Guidelines for Auditing Quality Systems ISO 10006 – 1997 : Guidelines to Quality in Project Management

11. 9/13/2009 8 WHAT IS ISO 9001 – 2000? & WHAT IS ISO 9001-2008?

12. 9/13/2009 9 What is Quality Management System of an Organization ? This is the system designed and developed internally and exclusively to suit an organization, to control the whole total quality of the Product or services , to earn the most important CUSTOMER SATISFACTION coupled with Business enhancement inline with the Company’s Objectives. QMS

13. 9/13/2009 10 PROCESS APPROACH TO QMS PDCA METHODOLOGY This International standard promotes the adoption of Process Approach to enhance Customer satisfaction by meeting Customer requirements. PROCESS : An activity which enables the transformation of inputs in to out puts can be considered as a process. Often the Out put of one process becomes the input of the next The application of a system of processes with in the orgn can be referred to as PROCESS APPROACH APPLY

14. 9/13/2009 11 ISO 9001 and ISO 9004(Consistent Pair of QMS) ISO 9001 This specifies requirements for a QMS that can be used for internal application for certification or contractual purposes. It focuses on the effectiveness of the QMS in meeting customer requirements. ISO 9004 It focuses on CONTINUAL IMPROVEMENT of an organization ‘s overall performance and efficiency as well as the effectiveness. It is recommended as a GUIDE for an Organization who want to move beyond the requirements of ISO 9001. It is NOT intended or for Certification or contractual purposes.

15. 9/13/2009 12 THE 8 POINT REQUIREMENTS OF ISO 9001-2008

16. 9/13/2009 13 Quality Management System – General Requirements Identify the Process required for the Quality Management System and their application throughout the Organization ----- That is QUALITY PLAN or BUSINESS PROCESS PLAN - BPP Determine the sequence and the Interaction of these processes . Determine criteria and methods needed to ensure that both operation and control are effective. Ensure availability of resources and information required Monitor – Measure and Analyse these processes Impliment actions to achieve planned results and continual improvement of these processes.

17. 9/13/2009 14 QMS– Documentation Requirements Major Elements of requirements: Quality Policy and Quality Objectives Quality Manual Procedures Work Instructions Quality Manual Evidence of Control of Documents Control of Records

18. 9/13/2009 15 Who Approves the QMR Appointment ? The TOP Management of the Company issues an APPOINTMENT LETTER . The Deputy QMR is selected by the QMR and QMR issues the Appointment letter to DQMR. These letters are part of the POLICY MANUAL of the Company.

19. 9/13/2009 16 Role of Quality Management Representative – QMR Main Conduit among Staff – Steering Committee – Consultant – Management and the Certification Auditors. The Brain behind the QUALITY MANAGEMENT SYSTEM of the company. Total support to the entire staff team of the company. Training the staff in all respects . Key Decision maker on Audit Findings

20. 9/13/2009 17 Major Documentation for ISO QUALITY MANUAL PROCEDURE MANUAL, INSTRUCTION MANUAL

21. 9/13/2009 18 KEY TO SUCCESS in ISO IMPLEMENTATION Total Team work Total Understanding of ISO and its Need . Chain Link system implementation in each department . Effective IQA system and Practice Training on ISO to all staff Top Management’s Total involvement. Pride In Doing things – Management by Objective.

22. 9/13/2009 19 FINALIZATION OF SCOPE FOR ISO CERTIFICATION This is nothing but the List of Disciplines or Functional Domains practiced and conducted in the Company , set for ISO certification. This means all the Disciplines Need NOT be included for certification if the Top MANAGEMENT Feel so . They can be included or excluded in the subsequent Surveillance Audits

23. 9/13/2009 20 Advantages of ISO system implementation International Recognition and Pride on excellence. Organized Way of Working Easy Traceability and Identification of Documents. Better and Faster Feed backs to Customers and Clients. Earnings through Time Savings. Birth of More reliable Management Information system in the Company on time and every time. Compatibility among Inter Branch working pattern Healthier Inter personal relationship among staff through reduced Confusions and Repetitions of work Good Boss – Staff Relationship Improved Efficiency in all aspects of Works in the Company. Data based Decisions instead of Emotive reactions to Problems.

24. 9/13/2009 21 CONTACT US ……..CEO GLOBAL PTE LTD ., CEO PVT LTD ., CHENNAI Contact Person : C.Eashwer +919444956432 +919600000626 +914426421443 +914426421441 +914426421442 E mails : eashwer@exploreceo.com eashwer.murthi@gmail.com Website : www.exploreceo.com RIGHT FIRST TIME – ON TIME AND EVERY TIME

25. 9/13/2009 22 PROJECT ISO - PLAN FOR ABC Co Pte Ltd - Page – 1

26. 9/13/2009 23 PROJECT ISO – PLAN FOR ABC Co Pte Ltd .,– Page - 2

27. 9/13/2009 24 PROJECT ISO – PLAN FOR ABC Co Pteltd – Page -3

28. 9/13/2009 25 PROJECT ISO – PLAN FOR ABC Co Pteltd – Page - 4

29. 9/13/2009 26 PROJECT ISO – PLAN FOR ABC Co Pte Ltd – Page - 5