Eboni Brathwaite

Greater New York City Area United States

Service Specialist

Telecom / Mobile

Being a Service Specialist at BCM One, I help support your organization by identifying and resolving any problems when they arise. I am always dedicated and responsive to your needs; keeping you up-to-date and always ensuring your concerns are top priority. • Submit trouble ticket requests assigned by Operations Manager or client using internal database • Utilize Verizon GUI to perform trouble tests, enter single/multi tickets and check ticket status • Schedule technician dispatch and client equipment vendor meetings as required • Notate trouble tickets with technician status and client updates • Network Monitoring • Provide support to technicians, vendors and client...