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Speedbumps and Detours - Navigating Resistance to Change

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Emma Hamer
Emma Hamer

Presentation at 2007 LavaCon conference for Advanced Technical Communication and Project Management; New Orleans, LA

EmpresarialesTecnología
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Speed Bumps and Detours Navigating Resistance to Change
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why do CM/KM projects fail? ,[object Object],[object Object],[object Object],[object Object]
The reality: ,[object Object],[object Object],[object Object],[object Object]
Common misconceptions ,[object Object],[object Object],[object Object],[object Object]
This can go wrong … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1. Wrong system chosen … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2. Non-adoption by Users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3. No change to governance model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4. Content has no owner(s) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
5. IT rolled-out … and was done ,[object Object],[object Object],[object Object],[object Object],[object Object]
Human nature ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managers are people, too: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
When you don’t get it right: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],run hide fight
What’s the Big Deal? ,[object Object],[object Object],[object Object],Getting from “here” to “there” Change Management is:
Preparing for B I G Changes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Transitional emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Getting “there” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The good news: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Focus on the people ,[object Object],[object Object],[object Object]

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Speedbumps and Detours - Navigating Resistance to Change

  • 1. Speed Bumps and Detours Navigating Resistance to Change
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Notas del editor

  1. Speed Bumps and Detours - Navigating Around Resistance to Change When new processes are implemented, new work flows designed and new collaborative structures are called for, the logical way forward - a direct line from here to there - inevitably encounters the speed bumps and detours of resistance to (cultural) change. This presentation looks at what could go wrong, how to prevent it, and if you can't prevent it, how to shift into damage-control mode, and minimize the delaying effects. While planning ahead and anticipating problems is good project management practice, some of the less obvious issues can still catch you completely unawares. And since up to 75% of technology projects fail due to unforeseen implementation hurdles, the better prepared you are, the more likely it is that the project will succeed - despite the bumps and detours.