Ed Peelen

102 Seguidores

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Currently I am a partner at ICSB Marketing and Strategy, which is a Rotterdam based consulting firm, specialized in marketing and strategy. Our customers operate in a wide variety of markets, both profit and not-for-profit. We develop marketing strategies, underpin them when necessary with market research, draw up marketing and business plans with management teams, help them adopt a more customer centric approach (CRM) and stimulate innovation with concepts that support idea creation and selection.

customer centricity klantervaring value network business model waardenetwerk eco system verkoopstrategie sales strategie sales sales leadership nps klanttevredenheid net promotor score klantgerichtheid marketing accountability marketing performance customer intelligence customer insight cultuursector experience economy cross channels customer experience omni channels customer relationship management eventmarketing pim

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Ed Peelen

Presentaciones

Eventmarketing pim

Crm class 1 2012

My Customer Experience in...

Betekenisvolle belevenissen in de cultuursector

Resultaatgericht uitbouwen van de customer intelligencefunctie

Grip op de marketing performance

Kijk op klantgerichtheid

Net promotor score versus custmer satisfaction

Sales strategy and leadership

Van bedrijfskolom naar waardenetwerken

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