Eddie Rodriguez is a systems and network administrator with over 15 years of experience administrating Microsoft systems and networks. He has administered Exchange servers, Active Directory, and desktop/network support across several organizations. Currently, he works as a desktop support technician at RoomsToGo, where he solves computer problems, installs software, and adds users to Active Directory. He has experience supporting over 1000 users in various environments.

1. EDDIE RODRIGUEZ
1408 Stephens Oak Court, Plant City, Florida 33567
 Mobile Ph: (813) 777.1912  E-mail: wearelost@verizon.net
SYSTEMS ADMINISTRATION / NETWORK ADMINISTRATION / SYSTEMS SUPPORT
Microsoft Certified Systems Administrator (MCSA)  Microsoft Certified Systems Engineer (MCSE)  CompTIA Network+
Quality driven IT professional with demonstrated expertise in the conceptualization, design, administration and support
of computing systems and networking infrastructures to strengthen business operations. Creative problem solver able to
quickly assess clients needs and design solutions to optimize performance. Highly productive in deadline driven
environments. Team oriented with excellent interpersonal, communications, and time-management skills. Extensive
background involving strategic planning and leadership of computing and telecommunications operations. Experience
includes:
 Exchange2003/2007/2010Messaging
Administration
 Internetworking
 Network/Systems Security
 Network Issue Resolution
 Desktop/Network Support
 Project Management
 Production Support
 Microsoft System Configuration Center Manager
TECHNICAL STRENGTHS
Software Microsoft Office, Altiris remote Administration
Hardware Client Server Systems, PCs, Microsoft Servers, HP Thin Clients
Operating Systems Microsoft 2000/XP-Professional, VISTA, Windows-7
Servers Microsoft Server 2000/2003/2008, Microsoft Exchange2003/2007/2010.
Blackberry Enterprise Server
SUMMARY OF EXPERIENCE
Systems / Network Administration
 Participated in the administration and enhancement.
 Created groups and new users using Active Directory.
 Added computers and users to domain and groups for rollout.
 Troubleshot and repaired networking and computer problems.
 Implemented change management processes to avoid service interruption.
 Trained Desktop Support personnel while covering Desktop and Exchange roles on a global scale.
Systems Support
 Consulted with users to determine information processing needs and discuss operational issues.
 Supported users with remote access including CITRIX, DameWare, IntelliAdmin, LogMeInRescue, and
VPN.
 Documented root cause of production abends and developed preventive strategies to avoid recurrence. Logged all
calls into Remedy and followed up until tickets were resolved.
 Responsible for on call support after hours including weekends and holidays.
 Assessed inventory to determine stocking levels and acquisition requirements.
 Accepted increasing responsibility and worked efficiently to research and resolve issues.
 Participated in pilot programs for new software and applications.
 Deployed new technologies during merger and acquisition activity.

2. EDDIE RODRIGUEZ
1408 Stephens Oak Court, Plant City, Florida 33567
 Mobile Ph: (813) 777.1912  E-mail: wearelost@verizon.net
CAREER HISTORY
RoomsToGo Seffner, FL April 2015 to Present
Desktop Support Technician
 Solved PC, laptop and computer problems by troubleshooting hardware,software,and configuration problems.
 Solved PC operating system, network, email, application software and LAN connectivity problems.
 Installed and configure operating system and appropriate software applications.
 Set-up hardware and educated customer on the proper use and application of the equipment and software.
 Added computers and users to domain and groups.
 Created and documented tickets using CA Service Desk Manager ticketing system.
 Supported 1000+ employees within a warehouse environment and remote locations.
PRIDE Enterprises, Brandon, FL April 2014 to March 2015
Service Desk Supervisor – Support Center
 Solved PC, laptop and computer problems by troubleshooting hardware,software,and configuration problems.
 Solved PC operating system, network, email, application software and LAN connectivity problems.
 Installed and configure operating system and appropriate software applications.
 Set-up hardware and educated customer on the proper use and application of the equipment and software.
 Created groups and new users using Active Directory.
 Added computers and users to domain and groups across multiple domains.
 Created and documented tickets using Numara Track-It System.
 Administered Interactive Intelligence phone and user account – Staff and In-mate (CISCO IP Phones).
 Supported 1000+ employees across multiple domains and remote locations.
Ultimate Medical Academy, Tampa, FL Sept 2011 to Jan 2014
Desktop ServicesEngineer - Internal Technology Services
 Solved PC, laptop and computer problems by troubleshooting hardware,software,and configuration problems.
 Solved PC operating system, network, email, application software and LAN connectivity problems.
 Worked directly with (Hosted Provider) Rackspace Exchange Administrators to resolve day-to-day operations and
account management.
 Installed and configure operating system and appropriate software applications via Microsoft System
Configuration Center Manager (SCCM).
 Set-up hardware and educated customer on the proper use and application of the equipment and software.
 Created groups and new users using Active Directory.
 Added computers and users to domain and groups across multiple domains.
 Created and tracked tickets using HEAT trouble ticket System.
 Administered Interactive Intelligence phone and user account (CISCO IP Phones).
 Participated in 500+ individual and Group relocations annually.
 Supported 1600+ employees across multiple campuses and remote locations.
 Provided support to member companies (Complete Conference Management,Conversion Partners, Medical
Learning Group, and National Massage Therapy Institute).

3. EDDIE RODRIGUEZ
1408 Stephens Oak Court, Plant City, Florida 33567
 Mobile Ph: (813) 777.1912  E-mail: wearelost@verizon.net
CITI Group, Tampa, FL January 2011 to July 2011
Network Systems Administrator – Global Operations Divisional Services
Production Support (Level II & III Support)
 Troubleshot application and Active Directory configuration problems of CITI’s New-Hire Onboarding.
 Created and documented tickets using Resolve-It system
 Interfaced with CITI Architecture, Technology and Engineering (CATE) development and business partners on
application improvements and upgrades.
 Worked directly with Enterprise Administrator identifying Active Directory policy and security.
 Configured Active Directory group permissions across CITI’s international domains.
 Hands-on expertise in configuring, maintaining and troubleshooting Active Directory interfaces among
international boundaries.
Syniverse Technologies, Tampa, FL June 2001 to Oct 2010
Desktop ServicesAdministrator /Network Systems Administrator - Internal Technology Services
 Solved PC, laptop and computer problems by troubleshooting hardware,software,and configuration problems.
 Solved PC operating system, network, email, application software and LAN connectivity problems.
 Worked directly with Exchange Administrator to resolve day-to-day operations, Active directory maintenance.
 Provided on-call technical assistance and support to customers on a 24x7 rotating shift.
 Provided hardware and software updates for Windows Servers,and server-based applications.
 Installed and configure operating system and appropriate software applications.
 Set-up hardware and educated customer on the proper use and application of the equipment and software.
 Provided Microsoft Exchange Server2003/2007/2010 support as a Jr. Exchange Administrator.
 Created groups and new users using Active Directory.
EDUCATION
Bachelor ofScience, Computer Information Systems – Strayer University, Washington, D.C.
Associate ofArts, Business Administration – Strayer University, Washington, D.C.
CompTIA Network+, CompTIA Security+