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Mobile Enterprise, the coming explosion

  1. 1. Mobile Enterprise<br />“The coming explosion”<br />Paul van Doorn<br />Founder Eikenzande BV <br />Serves clients who want to accelerate their business with advanced Mobile Data solutions <br />and Social Media process integration. Over 25 years IT & Mobile Industry experience<br />Contact for more information:<br />Linkedin:<br />Licensed under Creative Commons Attribution 3.0 Unported License ( You are free to Share or Remix any part of this work as long as you attribute this work to Paul van Doorn / Eikenzande BV ( <br />Caesar v9.0.pptx<br />
  2. 2. Key Messages<br />The mobile ecosystem is undergoing seismic shifts which are affecting network providers and over the top content providers. New companies emerge…… <br /><ul><li>Smartphone explosion has created a new paradigm: “Information for Everyone, Anytime, Anywhere”
  3. 3. Mobile data traffic overtakes voice in volume and completely floods the mobile network. Voice and SMS are Apps. Traditional voice and SMS are dead as a source of revenue
  4. 4. The introduction of LTE, the extremely fast mobile network technology purely aimed at data devices, will only reinforce and accelerate the trends
  5. 5. Mobile and fixed telcos have completely lost control over Value Added Services to over the top content providers, such as Apple, Google and Facebook. Mobile companies have no way to go, other than to cut costs and transform into efficient utilities
  6. 6. The Cloud, specifically Platforms as a Service that are driving fundamental changes, such as the rise of social media. But next Big Thing will be in B2B: “Mobilisation of the Enterprise”. Or the “appification” of everything
  7. 7. It is still early days for Mobile Enterprise Platform companies, although consolidation and acquisitions by established players seem logical</li></ul>Mobilisation of the Enterprise: Extraordinary opportunities for new or innovative players <br />2<br />
  8. 8. ExponentialGrowth of Smart Phones (90% YoY) The introduction of cheap smart and functionphoneswillonlyfuelfurthergrowth<br />3<br />According to IDC, in the US last month, Android phones represented 35.6% of all non-computer traffic, followed by Apple's iPhone with a 23.5% share<br />Smartphone explosion created a new paradigm: Information “Everyone, Anytime, Anywhere,” <br />
  9. 9. Explosive Growth in Time Spent Using Connected Devices and Number of Devices – App Use is the Driving Force<br />4<br />More than just phones:<br /><ul><li>Smartphone
  10. 10. Kindle
  11. 11. Tablet
  12. 12. MP3
  13. 13. Cellphone/PDA
  14. 14. Car Electronics
  15. 15. GPS/Nav
  16. 16. Mobile Video
  17. 17. Home Entertainment
  18. 18. Games
  19. 19. Home Appliances</li></ul>Theaverage user spends c. 81 minutes a day using mobile apps, compared with 74 minutes spent surfing the Web both on PCs and mobile devices<br />Computing Cycles: 10X Device Growth<br />Ex<br />Ref: ITU, Morgan Stanley Research, 2009;Scott A. Snyder 2011<br /><ul><li>The amount of time spent using mobile apps has jumped 91 percent over the past year
  20. 20. Attributed to more sessions per person per day rather than an increase in the average amount of time spent per session
  21. 21. In contrast, the amount of time spent on the Internet has grown only 16 percent over the past year</li></ul>Ref: Flurry Research<br /><ul><li>Each cycle adds 10x the number of devices
  22. 22. Ericisson expects 50 billion connected devices by 2020 for M2M application
  23. 23. M2M will add significantly (10x!) to the current 5.3 billion subscriptions in the world
  24. 24. Dubbed “the biggest machine on earth ever built”</li></li></ul><li>Mobile Data 300x (!) Growth Hits Telco Operator Model(UMTS Forum report, January 2011)<br /><ul><li>Mobile data traffic has already overtaken voice in volume, and by growing 300-fold, has flood mobile networks
  25. 25. Voice and SMS quickly becoming Apps. Traditional Voice and SMS are dead as source of revenue to cover costs</li></ul>5<br />Source: ITU and ALU<br /><ul><li>LTE availability will reinforce and further accelerate the data explosion. Move to LTE ASAP is the only way to stay ahead of the (cost) wave for mobile operators
  26. 26. If LTE-capable devices are not adopted rapidly and traffic remains 3G-bound, mobile carriers will face significant additional investment in their 3G data networks</li></ul>Mobile Operators need to quickly add REAL revenue earning services or default into a connection utility <br />
  27. 27. The Business Model ChangeForces Operators Towards New Business and Service Focus, orBecome Irrelevant<br />6<br />xSP’s / Web players:<br /><ul><li>Community Type Structure
  28. 28. Fast & Fun
  29. 29. Indirect revenuesstream</li></ul>New Business Model<br />?<br />Internet & Apps<br />Over the Top SPs<br />xSPs<br />MVNOs<br />ConnectionFocussed<br />Service<br />Focussed<br />?<br />Mobile Operators<br />Telecom Pipes<br />Fixed Operators<br />Telecomminication:<br /><ul><li>Highly structured mode of operations
  30. 30. Standardised and tested
  31. 31. Direct revenues from subscribers
  32. 32. Communicationmash-ups open up the opportunity to combine the strength of both industries, buthistorydictatesthatit is unlikelythat most operators willsucceed</li></ul>Established Business Model<br />Applications Are The DrivingForce……..<br />
  33. 33. Likely That a Larger Number of Mobile Carriers Will Default into Connection Utility Model or “Dumb Pipe”<br />7<br />Over the Top Service Providers<br />Broadband Bit Pipes<br /><ul><li>Operators traditionally use connection centric mobile services Service Delivery platform(SDP)
  34. 34. Includes an application platform optimised for mobile, multimedia content purchasing and delivery
  35. 35. Using Web Services technologies and protocols, relying on 2G/3G communication control functions, and HLR/VLR for user data
  36. 36. But (One API from GSMA) open application interfaces such as Identity, Location and Payments further enable independent enterprise or consumer centric Mobile Application Platform Providers:
  37. 37. Mobile Enterprise Application Platforms (MEAPs) serve application developer organisations and independent software vendors that are writing applications targeting employees or associates on a scale from a few dozen to thousand users
  38. 38. Mobile Consumer Application Platforms (MCAPs) serve application developers that service several thousand to millions of users</li></ul>This Situation also gives rise the a new business: Mobile Enterprise providers<br />
  39. 39. Enterprise portal<br />Point-of-activity solutions<br />Mobile marketing and commerce<br />Improve personnel efficiency and productivity by streamlining operations at the point of activity<br />Enhance customer loyalty and enable brand extension and new customer acquisition by delivering rich, personalized content anywhere and enabling e-commerce<br />Business process “mobilisation”<br />Productivity applications<br />Loyalty Marketing / CRM<br />Mobile transaction<br />Mobile business<br />Content mobile delivery<br />Definition<br /><ul><li>Custom access to a company’s intranet
  40. 40. Custom access to company’s legacy apps
  41. 41. Custom access to the internet
  42. 42. Mobile access to PIM applications
  43. 43. For example calendar, contact lists, task lists,..
  44. 44. Mobile access to corporate email
  45. 45. Mobile notification
  46. 46. Mobile CRM
  47. 47. Loyalty marketing channel
  48. 48. Solutions that enable customers to carry out financial transactions using their handheld device
  49. 49. Extension of core business to the mobile environment
  50. 50. Example corporates:
  51. 51. Travel
  52. 52. Financial services
  53. 53. Retail
  54. 54. Healthcare
  55. 55. Media content delivery to mobile consumers
  56. 56. Mobile integration with SFA applications
  57. 57. Field force autom.
  58. 58. Field inspection
  59. 59. Maintenance / repair
  60. 60. Safety / environment audit activities
  61. 61. Asset tracking
  62. 62. Supply chain / ERP
  63. 63. Delivery, workflow, warehouse mngt
  64. 64. M2M Applications</li></ul>B2E<br />B2C<br />B2B<br />Mobile Enterprise Platforms Extend the Reach of Existing IP Applications to Mobile Devices from Multiple Vendors<br />Handheld devices (mobile phones, tablets and smartphones)<br />Wireless connection (firewall, wireless data network / WiFi)Synchronisation<br />Mobile middleware software platform(middleware server)<br />Corporate Resources <br />Enterprise mobility platforms focus on bridging between mobile and corporate network protocols<br />8<br />
  65. 65. Enterprise Adoption of Internet versus Mobile Technology are Very Different<br />9<br />Dimension Internet Wave Mobile Wave <br />Enterprise IT Model From Server Out From User In<br />Cycle Times 6-12 months 3-6 months<br />Delivery Model On-Demand On-Device<br />IT Decision-Maker CIO Consumer/Employee<br />Business Model B2B, B2C B2B2C, B2B2E<br />Key Differentiators Cost, Convenience User Experience, Enablement<br />Business Process Redesign Compress/Collapse Redefine<br />Application Development Centralised, Large Teams Distributed, Small Teams <br />Consumption Model Browsing, ViewingInformationSnacking<br />Service Expectation 24x7 Anywhere, Anytime<br />End User Devices Primarily PCs Any User Device<br />Geographic Growth Developed Markets Emerging Markets<br />Mobile is user centric: defined from the user in, decided by the user and on any user device<br />
  66. 66. Employees Drive the Consumerisation of the EnterpriseThe trend is that Employees bring their Device and demand to be hooked up<br />The “Appification” of Everything…<br />“The extension of mobile apps to every aspect of our personal and business lives will be one of the hallmarks of the new decade with enormous opportunities for virtually every business sector.”<br /> -- IDC VP Scott Ellison<br />BUT Regulation Requires Professional Enterprise Mobility Management<br />Companies (US) need to ensure compliance with HIPAA, PCI, GLBA, SOX, DoD 8100.2 and enterprise policy <br /><ul><li>Mobile inventory / asset management
  67. 67. Wireless expense management
  68. 68. Mobile operations management
  69. 69. Mobile application management
  70. 70. Mobile security
  71. 71. Mobile help desk</li></ul>Enterprise Mobility Software must provide: <br />integrated view, audit trails and management<br />Without a Mobile Enterprise Software Platform, companies are extremely exposed<br />10<br />
  72. 72. Hosting<br />Provisioning<br />Application<br />Device<br />MobileNetwork<br />Sales Channel<br />Device, Network, Software Integrator and Application Players Compete to Sell Mobile Platforms to Enterprises <br /><ul><li>Operators fear that putting vendor-owned device platform will commoditise the role of the network
  73. 73. They are looking to put more value on top of their network through implementing mobile SDPs from SIs and mobile equipment and services vendors
  74. 74. In a saturated IT market, mainstream vendors such as Ericsson, ALU, IBM, Huawei, Oracle and HP covet a share of operator spending
  75. 75. They also have the skills that operators lack to provide integrated mobile solutions to (large) verticals</li></ul>SIs and mobile equipment<br />& services<br />vendors<br />Network operators (ASP & MVNOs)<br />Compete and/or partner to provide operators and corporates with enterprise mobility software<br />Expect consolidation between these two groups<br />Compete for platform ownership and developers’ focus<br />Mobile Enterprise<br />Software<br />Mobile <br />device & OS companies<br /> Software developers<br />(pure play mobile enterprise SW)<br /><ul><li>Mobile devices with enhanced functions are a key driver for mobile enablement
  76. 76. Manufacturers currently absorb most of operators’ spending
  77. 77. Apple, Google, Microsoft and RIM want to become the focal point for software developers
  78. 78. New playershave the relationship with the enterprises with mobile distribution needs but lack the software architecture integration expertise of SIs
  79. 79. Traditional mobile data & messaging services have the relationship with operators but lack corporate distribution channel</li></ul>Enterprise Mobility Value Chain<br />11<br />
  80. 80. Device, Network, Software Integrator and Application Players Compete to Sell Mobile Platforms to Enterprises <br /><ul><li>In a saturated IT market, mainstream vendors such as Ericsson, ALU, IBM, Huawei, Oracle, HP and SAP covet a share of operator spending.
  81. 81. SAP acquired Sybase uniquely focussed on Mobile
  82. 82. Operators
  83. 83. Telefonica’s Blue Via Initiative with Microsoft Azure
  84. 84. Telefonica Huawei venture in Lat. Am.
  85. 85. Verizon with ALU (in partnership)</li></ul>SIs and mobile equipment<br />& services<br />vendors<br />Network operators (ASP & MVNOs)<br />Compete and/or partner to provide operators and corporates with enterprise mobility software<br />Expect consolidation between these two groups<br />Compete for platform ownership and developers’ focus<br />Mobile Enterprise<br />Software<br />Mobile <br />device & OS companies<br /> Software developers<br />(pure play mobile Enterprise SW)<br /><ul><li>Apple, Google, Microsoft , HP, Nokia and RIM want to become the focal point for software developers, but focussed on Consumers mainly (so far….)
  86. 86. New players: see also MEAP and MDM next slide from Magic Quadrant of Gartner
  87. 87. Specific Platforms: Service2Media, Antenna, Kony, Cyclo, SpringWireless, Netbiscuits, Apperion, MobileIron, ClickSoftware, Pyxis Mobile, Collis etc.
  88. 88. Traditional mobile data & messaging services have the relationship with operators but lack corporate distribution channel: Wireless Knowledge, Infowave, Acision, SEVEN, FusionOne, ViAir Air2Web, Aepona</li></ul>12<br />
  89. 89. Strategic Directions Various Players<br />13<br />User Service<br />and Process<br />User Service<br />and Process<br />User Service<br />and Process<br />User Service<br />and Process<br />User Service<br />and Process<br />User Service<br /> and Process<br />(Antenna)<br />(Syclo)<br />Sybase &<br />SAP On-Demand <br />Azure<br />Over The Top <br />Service Providers<br />(Apple, Google, Amazon)<br />MEAP<br />MDM<br />XaaS<br />Windows360<br />Consumer<br />Consumer<br />Consumer<br />Consumer<br />Consumer<br />Consumer<br />Enterprise<br />Enterprise<br />Enterprise<br />Enterprise<br />Enterprise<br />SAP<br />Enterprise<br />Microsoft<br />Nokia<br />Traditional<br />Telco Equipment<br />Vendors<br />Traditional<br />HW, SW & SI<br />Vendors<br />Infrastructure<br />Infrastructure<br />Infrastructure<br />Infrastructure<br />Infrastructure<br />Infrastructure<br />App Store <br />Solutions<br />(M2M Platform)<br />Ringtones<br />HandSet<br />Back-Up<br />M2M<br />M-Centrex<br />?<br />Application <br />Enablement<br />Mass SMS<br />Hosted BES<br />& Exchange<br />Tetra <br />Co-Branded <br />App Store<br />Payments<br />Global SIM <br />Ericsson<br />NSN<br />Traditional Carriers<br />Vodafone, Orange, Verizon, T-Mobile<br />Tekelec<br />Huawei<br />ALU<br />
  90. 90. Where are the Opportunities -Strategic Direction <br />14<br />User Service<br />and Process<br />Consumer<br />Enterprise<br />Infrastructure<br />
  91. 91. Appendix : Gartner Magic Quadrant for Device Management and MEAP<br />15<br />Magic Quadrant for Mobile Device Management Software MDM<br />Magic Quadrant for Mobile Eneterprise Application Platforms MEAP<br />Source: Gartner (April 2011)<br />Although some of the vendors and products have been around for a long time, mobile device management (MDM) is a nascent market, and the vendors' offerings have little consistency. Many come from mobile messaging and security to support MDM, and, worldwide, there are more than 60 companies in this space. Of these, 42 were deemed potential candidates for this Magic Quadrant (see Figure) and were sent questionnaires; 23 met Gartner's inclusion criteria.<br />During the past 18 months, this market has dramatically accelerated, both in terms of user requirements and the<br />prominence of these mobile application projects among IT staff and the business units they service. This increased<br />attention (and dependence) on the platforms, coupled with many of the consumer like requirements for sophisticated UIs and a wide array of device capabilities, has meant that many new entrants are pursuing this opportunity, and that incumbent vendors are faced with the challenge of reinventing their technology offerings and go-to-market strategies to keep up.<br />