2021 STKI Summit Part 1: Data and CX

Einat Shimoni
Data & CX
Israeli IT
Market Study
2021

2
Copyright@STKI_2020 Do not remove source or attribution from any slide, graph or portion of graph
SO WHAT HAVE WE
LEARNED IN 2020-1H2021?
Market Analysis:
Data & Analytics

3
3

4
Of Israeli organizations
have a Chief Data Officer
47%
* Up from 30% in 2020
Source:
STKI Data survey 2021

5
The most important
data initiative for
2020-2021

6

7

8

9
Most orgs are at the
“let’s experiment with
Python” stage.
Some are asking:
“What’s next?” and
seeking DS platforms

10

11

12
14% 27% 28% 31%
Q: Does your organization have data scientists?
Yes
1-3 data
scientists
Yes
>4 data
scientists
No Internal
using external DS
No
60% have inhouse data scientists
86% have access to DS skills

13
EXTERNAL DATA SCIENCE SKILLS!

14
21%
>4 ML
Models in
Production
31%
1-3 ML
models in
production
48%
No ML models
in production
Many struggling with moving to production!

15

16
Very moderate growth

17

18
+ Tier 3 in full presentation

19

20
Data will live in the cloud!

21
55%
28%
17%
Using public
cloud for D&A
No and are not planning to Planning to enter
public clouds for
D&A soon
Source:

22

23

24
WHAT HAVE WE
SEEN IN 2020?
Market Analysis:
CRM
Customer Experience

25
Remote-First
We are all digital
We are all connected
Physical is now supporting Digital

26
Increase in all online sales
10 years Acceleration in eCommerce in 90 days
75% U.S consumers changed habits
200%

27

28
Organizations focused on CX for their digital transformation

29
52%
Of Israeli enterprises
already have a CX
manager in place
Source:
STKI CDO survey 2020-2021
Who’s in charge of the CX Strategy?

30
Most common questions 2020-1H2021:

31

32
We love (to hate) chatbots
Source: Salesforce

33
30.00%

34

35
CRM & Marketing Automation Tools

36

37

38

39

40
Top CX Priorities
Source: The Global State of Customer Experience 2020 – CX Network

41
CDP Players in Israel:
Company Product Name
Oracle
CX Unity
Behavioral CDP
SAP CDP
Adobe CDP - Data Management Platform
Microsoft Customer Insights
Salesforce CDP
Informatica CDP -Customer 360
Source: The Global State of CX 2020 – CX Network

42
Thanks to everyone
for your amazing cooperation

2021 STKI Summit Part 1: Data and CX

Recomendados

Recomendados

Más contenido relacionado

La actualidad más candente

La actualidad más candente (20)

Similar a 2021 STKI Summit Part 1: Data and CX

Similar a 2021 STKI Summit Part 1: Data and CX (20)

Más de Einat Shimoni

Más de Einat Shimoni (16)

Último

Último (20)

2021 STKI Summit Part 1: Data and CX