Elena Leichardt
1 SlideShare 1 Seguidor
Personal Information
Organización/Lugar de trabajo
Miami/Fort Lauderdale Area United States
Ocupación
Manager, Customer Experience
Sector
Telecom / Mobile
Acerca de
• Developing and executing CX strategy • Translating customer experience data into actionable insights • Describing the current state of the customer journey, identifying areas critical to the customer and determining key drivers of satisfaction and retention • Improving the overall effectiveness of the customer satisfaction measurement program by providing business requirements for data processing, report design and questionnaire design • Acting as a liaison with IT to design the most efficient data transfer and survey process.
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research plan customer experience journey market research
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Market research DIY Elena Leichardt

Hace 9 años • 733 Visualizaciones
Personal Information
Organización/Lugar de trabajo
Miami/Fort Lauderdale Area United States
Ocupación
Manager, Customer Experience
Sector
Telecom / Mobile
Acerca de
• Developing and executing CX strategy • Translating customer experience data into actionable insights • Describing the current state of the customer journey, identifying areas critical to the customer and determining key drivers of satisfaction and retention • Improving the overall effectiveness of the customer satisfaction measurement program by providing business requirements for data processing, report design and questionnaire design • Acting as a liaison with IT to design the most efficient data transfer and survey process.
Etiquetas
research plan customer experience journey market research
Ver más