1. Profile
Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through
high-quality customer care. Patient and empathetic with extensive background in conflict resolution and customer care.
Customer service skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communi-
cation and computer capabilities. Expert in delivering support services and resolving customer service environments.
Qualified assistant manger and shift supervisor with 7 years in fast paced customer service environments. Personable
and professional under pressure.
Experience
COURTESY CLERK, UKROPS, GLEN ALLEN, VA 2007-2008
While working at Ukrops, I learned to bag groceries and clean the store. I took out the customers groceries to their care.
I also worked on register and handled money. I also helped clean the store for closing time. I learned a lot about working
with a team and pleasing the customer.
Assistant Bakery Manager, Joe’s Market, Richmond, VA 2008-2010
While working for Joe’s Market, I learned so much about being a team leader. I worked so many departments in the
store not only bakery. I helped with the produce department open the salad bar and as a front end manager. As a bak-
ery assistant manager I oversaw the bakery staff to ensure the bakeries standards were being forced. I also oversaw the
inventory and making sure all the product was counted for. I also traced inventory which required calculating proper
amounts of ingredients necessary for production of baked good as given day or week. As such, math skill were required.
As a bakery assistant manager I kept an eye on demand for each kind of pastry to know how much to supply. My job
also required responsibility for ensuring the profitability of the bakery. This meant I worked within the confines of the
bakeries budget to maximize sales. I had to enforce standards regarding food handling practices, safety and sanitation. I
knew the knowledge of health department regulations. I was in charge of keeping the bakery clean, which involved
cleaning and organizing display cases, bakery coolers and work areas. I was certified as a barista and make coffee
drinks for customers.
SHIFT SUPERVISOR, PANERA BREAD, RICHMOND, VA 2010-2015
Working for Panera Bread I was a shift supervisor. I started out as a bakery opener then succeeded shortly after I be-
came associate trainer. As associate trainer it was my job to train all the new associate to becoming a successful Pan-
era employee. When I became Shift Supervisor my role was to be a role model and responsible for assisting customers
and supporting the entire bakery cafe team. I ran mid shifts and morning shifts. I had all the same responsibilities as
Assistant manager. I was a key holder and dealt with the deposit. I was the back bone to the front end of the store. I
dealt with many customer service and making sure customers left with a smile on their face. I also worked as a catering
coordinator and assisting the General manager when needed.
Nicole Carmichael
11404 HALTONSHIRE WAY GLEN ALLEN, VA 23059
Enc11404@gmail.com
TEL 8049800797

2. Education
Patrick Henry High School, Ashland, VA Advance Diploma 2008
VCU , Richmond, VA Bachelors Social Work 2012
Skills
Quick learner, Strong client relations, Proficient in cash management, Cash flow management, credit card processing,
local/state health laws, MS windows proficient, trusted key holder, creative problem solver, ambitious, punctual, excep-
tional communication skills, barista certified
Accomplishments
Consistently received positive feedback from customers and created repeat business by developing long-term relation-
ships with customers. Handled guest complaints, and maintaing a positive dining experience for all the rest. Up sold
products and motivated customers to upgrade. Handled cash, check, credit and automatic debit card transactions with
100% accuracy. Handled high volume sales with cash, credit, and gift card transactions, balancing cash draw at the end
of a shift with 100% accuracy race. I was asked to also promote Ukrops fuel program and was also asked to be on the
Panera pro team to promote Panera 2.0
Referrals
Jill Ward, Manager Panera Bread 804-503-3491
Mo Jahangiri, Manager Panera Bread 804-467-3004
Verionica Santillo, Manager Panera Bread 804-306-5624
Jimmy Hyman 804-380-6890
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