The document discusses auditing content for inclusiveness and avoiding oppressive language. It defines microaggressions and ableism. It provides examples of words and phrases to avoid that are ableist, oppressive, or exclusionary like "crazy", "lame", and "master/slave". It recommends using inclusive, gender-neutral language as an alternative. The document encourages choosing language that does not marginalize or upset people when possible alternatives exist. It provides resources for learning more about inclusive content, ethics, and being a better ally.
2. Microagressions: brief and commonplace daily verbal,
behavioral, or environmental indignities, whether
intentional or unintentional, that communicate hostile,
derogatory, or negative slights and insults toward
people in marginalized groups
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Ableism: discrimination in favor of able-bodied people
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6. Inclusive, gender-neutral language
Examples: use “folks” or “people” rather than
“guys”; “staffed” or “handled” rather than
“manned”; “go-between” rather than “middleman,”
etc. Avoid ableist language (e.g., “crazy,” “OCD,”
“blind,” “lame,” “insane,” and so on). You can
always find more precise terminology that
improves your writing and doesn’t further
marginalize anyone.
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10. When we can choose between
behavior that upsets some
people versus behavior that
upsets no one …
why wouldn’t we choose to upset
no one?
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12. Resources
Inclusive content, ethical tech, and you
An Incomplete Guide to Inclusive Language for Startups and Tech
40 Alternatives to These Ableist and Oppressive Words
12 Words You Need to Ban From Your Vocabulary to Be a Better Ally
Inclusive Language in Four Easy Steps
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emily@helpscout.com | @emilytlentz