1.
STRESS
&
BURNOUT
Emma
Hamel

2.
2

3.
AGENDA
• Welcome
&
Introduc7ons
• Are
you
Stressed
or
Burnt
Out?
• What
is
the
impact
of
stress
in
your
life?
• What
can
you
do
about
stress
in
your
life?
• Review,
consolida7on
&
feedback

4.
Check-­‐In
• Introduce
yourself
to
the
person
next
to
you
that
you
don’t
know
– Tell
them
on
a
scale
of
1
to
10
how
stressed
you
are
– Coping
with
stress
1,
2
or
3

5.
Don’t
Think
of
a
Pink
Elephant
5

6.
What
is
Stress?
• Physiological
or
Biological
Stress
is
an
organism's
response
to
a
stressor
such
as
an
environmental
condi7on
or
a
s7mulus.
• Stress
is
a
body's
method
of
reac4ng
to
a
challenge.
• According
to
the
stressful
event,
the
body's
way
to
respond
to
stress
is
by
sympathe4c
nervous
system
ac7va7on
which
results
in
the
fight-­‐or-­‐flight
response.
• In
humans,
stress
typically
describes
a
nega7ve
condi7on
or
a
posi7ve
condi7on
that
can
have
an
impact
on
a
person's
mental
and
physical
well-­‐being.
• Wikipedia,
28
March
2014

7.
What
is
Burnout?
• Burnout
is
a
psychological
term
that
refers
to
long-­‐term
exhaus4on
and
diminished
interest
in
work.
• The
Maslach
Burnout
Inventory
uses
a
three-­‐dimensional
descrip7on
of
exhaus4on,
cynicism,
and
inefficacy
(inefficiency
&
ineffec7ve).
• The
an4thesis
of
burnout
as
engagement,
which
is
characterised
by
energy,
involvement
and
efficacy,
the
opposites
of
exhaus7on,
cynicism
and
inefficacy.
• Wikipedia,
28
March
2014
7

8.
Ten Signs and Symptoms of Burnout

9.
Difficulty
Sleeping

10.
Feeling
Like
You’re
at
The
End
of
Your
Tether

11.
Easily
Distracted

12.
Pu`ng
on
a
Brave
Face

13.
Feeling
Snappy
and
Irritable

14.
Trying
to
Avoid
Situa7ons
that
Cause
Distress

15.
Never
Taking
a
Break
From
Your
Desk

16.
Feeling
Out
of
Control

17.
Feeling
Like
You’re
Not
Really
Ge`ng
Anywhere

18.
Feeling
Trapped

19.
What
is
the
Difference
Between
Stress
and
Burnout?
19

20.
Burnout
Phases
("Burned
Out",
Scien7fic
American
Mind,
June/July
2006)
• The
Compulsion
to
Prove
Oneself
• Working
Harder
• Neglec7ng
Their
Needs
• Displacement
of
Conflicts
• Revision
of
Values
• Denial
of
Emerging
Problems
• Withdrawal
• Obvious
Behavioural
Changes
• Depersonalisa7on
• Inner
Emp7ness
• Depression
• Burnout
Syndrome
20

21.
Symptoms
of
Stress
• Physical
Symptoms
– Sleeplessness
– Loss
of
appe7te
– Headaches
– Blood
pressure
– Fa7gue/flu..
– Hair
loss

22.
Symptoms
of
Stress
• Emo7onal
Symptoms
– Nervousness
– Anxiety
– Moodiness
– Irritability
– Memory
problems
– Over
reac7ons
– Out
of
control

23.
Symptoms
of
Stress
• Rela7onship
Symptoms
– Increased
arguments
– Social
isola7on
– Conflicts
with
peers
– Road
rage
– Violence

24.
24

25.
Response
to
Stress

26.
Effects
of
Stress
on
the
Body

27.
Burnout/Adrenal
Burnout
• Adrenal
glands
secrete
stress
hormones
(eg.
adrenaline)
to
prepare
body
for
acute
emo7onal
&
physical
stress
• When
you
keep
pushing
yourself,
adrenal
glands
will
fa7gue
&
won’t
be
able
to
produce
enough
adrenaline
• Adrenal
fa7gue
causes
fa7gue,
cravings,
weight
gain,
mood
swings
&
other
health
problems

28.
What
Triggers
Stress
• How
you
view
things
• Work
/
Family
• Unpredictable
events
• Poor
health
habits
• Nega7ve
a`tudes
• Unrealis7c
expecta7ons
• Perfec7onism

29.
Communica7on
• Rapport
• The
meaning
of
your
communica7on
is
the
response
that
you
get
• Fake
it
7ll
you
make
it!

30.
What
is
Rapport?
• Rapport
is
about
connec4on
or
rela4onship
• French,
from
rapporter
to
bring
back
rela7on;
especially
:
rela7on
marked
by
harmony,
conformity,
accord,
or
affinity
-­‐
Merriam-­‐Webster
Online
Dic5onary.
• Rapport
is
that
feeling
of
being
comfortable
with
someone
and
trus4ng
them.
• Olen
rapport
is
defined
as
a
dance

31.
Rapport
–
The
Basics
• People
do
business
with
people
that
they
know,
like
and
trust.
• If
you
could
build
stronger
rela7onships
with
your
poten7al
clients
faster
–
would
that
be
of
value
to
you
and
to
your
business?
• Mind
–
conscious
&
unconscious
• Rapport
happens
on
the
unconscious
level
• It
works
best
when
feelings
are
authen4c
–
that
is
you
genuinely
care
about
other
people
and
have
their
interests
at
heart

32.
Indicators
of
Rapport

33.
Overview
of
Rapport
• Breathing
–
Rising
&
dropping
of
shoulders
• Body
Posture,
Facial
Expressions,
Gestures
• Eye
Connec4on
&
Blink
Rate
• Tone,
chunk
&
speech
pace,
pitch
&
tempo
• Words:
– Visual
-­‐
“I
see
what
you
mean”
– Auditory
-­‐
“I
hear
what
you’re
saying”
– Kinaesthe7c
-­‐
“I
get
the
feeling
that…”
• SOLAR
–
Sit,
Open,
Lean,
Aren7ve,
Relaxed
• Think
.
.
.
MATCH
–
PACE
–
LEAD
it
can
work
at
every
level
– Mirroring
&
Matching
– Pacing
&
Leading

34.
Exercise
• Exercise:
In
pairs
Person
A
is
to
share
a
posi7ve
emo7onal
story
and
person
B
is
to
listen
intently
matching
body
posture
and
gestures.
• Person
A
is
to
share
the
same
story
and
Person
B
must
break
rapport
by
turning
around
or
deliberately
breaking
rapport
• Change
over
• How
did
it
feel?

35.
• Consciously
use
when
wan7ng
a
specific
result
• When
would
it
be
necessary
to
break
rapport?
Consciously
Using/
Breaking
Rapport

36.
• Mismatch
– IT
Manager
– Grant
and
Lente
– Group
of
engineers
Mismatch
of
Communica7on
Style

37.
Communica7on
• Rapport
• The
meaning
of
your
communica7on
is
the
response
that
you
get
• Five
Love
Languages

38.
What
are
the
Five
Love
Languages?
• Dr.
Gary
Chapman
– Words
of
Affirma7on
– Quality
Time
– Receiving
Gils
– Acts
of
Service
– Physical
Touch

39.
Communica7on
• Rapport
• The
meaning
of
your
communica7on
is
the
response
that
you
get
• Five
Love
Languages
• Clearing

40.
Clearing
Process
The
Ques4ons
1. What
is
working?
2. What
is
not
working?
3. What
are
you
carrying?
The
Rules
1. Elect
a
chairman
2. All
sit
in
a
circle
3. Rotate
the
ques7ons
to
each
person
4. When
person
has
finished
they
say
clear
5. Frequency
6. When
7. Compulsory
8. Different
levels
for
the
audience
–
family
is
different
to
partners
9. Max
20
people
10. No
minutes
taken
–
can
only
say
thank
you
–
not
a
problem
solving
exercise

41.
La7tude
3
Series
• Rewired!
Resourced!
Re-­‐energised!
…
For
Life
– Get
re-­‐energised,
mo7vated,
and
ready
to
take
on
your
world
with
a
new
pos7ve
outlook
on
life.
– Come
join
us
on
09
May
2014
from
12pm
to
2pm.
• Stop
Procras4na4ng
&
Make
Money
Now
– Take
ac7on,
get
rid
of
self-­‐sabotage
and
start
taking
control
of
your
life
and
your
financial
des7ny.
– Come
join
us
on
30
May
2014
from
12pm
to
2pm.
• Awaken
your
dream
Rela4onship
– Whether
you
are
in
a
rela7onship
or
currently
single,
come
and
learn
the
skills
to
arract
the
dream
rela7onship
for
you.
– Come
join
us
on
27
June
2014
from
12pm
to
2pm.

42.
Emma
Hamel
c:
072
396
0869
e:
emma@7me2beme.co.za
www.4me2beme.co.za