Empired Convergence 2017 - Bringing your People on the Change Journey

1. Bringing your people on the
change journey

2. WHAT IS CHANGE MANAGEMENT?
The structured approach for
getting people ready, willing,
and able to accept and
embrace new ways of
working that are critical to
future state performance.

3. If you build it they will come ...?

4. HOW DO I KNOW
WHEN I NEED
TO APPLY
CHANGE MANAGEMENT?

5. Free Empired Change Management ROI tool

6. Return On Investment
It's not uncommon for people change
to represent 75% or more of the total
benefits identified.
There is usually inherent value in
(new/changed) technology, but the
majority of the benefit comes from
people using the new systems or
processes.
Technology
People
100
50
0

7. Developmental Change
Old State
Transitional
State
New
StateTransitional Change
Transformational Change
Enhancement of current systems,
processes or skills.
Creation / implementation of
new products, services,
systems, processes, policies
or procedures that replace
existing ones.
A radical shift of strategy, structure,
systems, process, or technology, so
significant that it requires a shift in
culture.
Types of change

8. Time
Performance
Performance
disruption
Digital transformation with well-executed
change management activities
Transformation with limited
change management activities
Transformation without
change management activities
Current performance
Measuring effectiveness

9. Case study –SharePoint implementation (with no governance)
Early
Adopter's
Minimal
usage
It’s just not
working!
Change with no change management

10. Just imagine…
Many
changed
Processes
Automation
Multiple New
Systems Data focused
mindset
required Agile, lean, and
design, thinking
UX/CX
Real-time
software
updates

11. What next?
1. Assess the "type" of change you are undertaking
a) Developmental (Small)
b) Transitional (Medium)
c) Transformational (Large)
2. Assess what your change management capabilities
& capacity is
LITE VERSION
Get the ball rolling; transition
execution to client
LEADERSHIP MODEL
Provide the strategic
Change leadership
through the project
FULL SUPPORT
Provide the leadership and
bandwidth for a complete
change program

12. HEADING
GETTING
TRANSFORMATION
RIGHT IS
CRITICAL.
* https://www.mckinsey.com/TheCaseForDigital Feb 2017

13. FINAL THOUGHTS ON CHANGE MANAGEMENT
FOR DIGITAL TRANSFORMATION
• Digital transformations are life changing - for the organisation and its
people
• Change management is all about protecting the investment in the
project and achieving the target ROI
• You can't start change management work too early, but you can start
it too late!
• Change management is NOT just coms and training
• Give your change manager a seat on the project board and/or
transformation office

14. HEADING
Empired are ready
to support our
customers through
their digital
transformation.

15. HEADING