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The Big 5 Metrics
for Account-Based
Marketing
bit.ly/Big5ABM
Get The Slides!
Big 5
Metrics for
ABM
Topics for Today
• Why Are ABM Metrics Different?
• How To Measure ABM
• The ABM Market Map
Why Are ABM Metrics
Different?
It’s called “business to business”, not “business to lead”
@jonmiller
©2016 Engagio, Inc. All rights reserved.
“Account-
centric”
“Person-
centric”
ABM Is About Quality, Not Quantity
©2016 Engagio, Inc. All rights reserved.
Quality
Millions of candy bars One Golden Ticket
Don’t count the
people you
reach; reach the
people that
count.
– David Ogilvy
Account Based
Marketing is a Marathon
• Average days to Opp: 327
days (Marketo)
• Prospected accounts take
1.7x longer to convert
than average (Implisit, 2014)
• 7 to 13+ touches to
deliver a qualified sales
lead (Online Marketing Institute)
“You can’t wait a year to see
results [in ABM]”
- Megan Heuer, SiriusDecisions
Influence
©2016 Engagio, Inc. All rights reserved.
SiriusDecisions
Land and Expand
Outbound
Nets vs. Spears
©2016 Engagio, Inc. All rights reserved.
ABM Metrics Are Different
Demand Generation Account Based Marketing
Leads Accounts
Quantity Quality
Days and Weeks Months and Years
Create Pipeline Influence Pipeline
New Business Land and Expand
Inbound Outbound
©2016 Engagio, Inc. All rights reserved.
Summar y
OK Jon, How Should We
Measure ABM?
Engagement
• Higher engagement means
deeper commitment
• It’s about time: use the
number of minutes that
someone spends with your
brand
• Track everything, online and
offline
©2016 Engagio, Inc. All rights reserved.
Concept 1
Lead to Account Matching
©2016 Engagio, Inc. All rights reserved.
Concept 2
Leads
Leads in SFDC are not connected to the Account object
Account
• Routing problems
• Can’t tie activity to the right account
• Hurts campaign attribution
Lead to Account Matching
©2016 Engagio, Inc. All rights reserved.
Concept 2
Leads Account
• Fuzzy logic
• Powered by
Leadspace
Coverage
Do you have sufficient data, opt-in contacts, and
account plans for each target account?
©2016 Engagio, Inc. All rights reserved.
“Big 5” ABM Metrics (1a)
Coverage
How well are you adding new / engaged people to
the database? Director-level and above?
©2016 Engagio, Inc. All rights reserved.
“Big 5” ABM Metrics (1b)
Awareness
Which target accounts have any awareness of us?
Are they visiting the website?
©2016 Engagio, Inc. All rights reserved.
“Big 5” ABM Metrics (2)
Engagement
Are the right people at the account spending time with
your company, is that engagement going up over time?
©2016 Engagio, Inc. All rights reserved.
“Big 5” ABM Metrics (3a)
Engagement
Are the right people at the account spending time with
your company, is that engagement going up over time?
©2016 Engagio, Inc. All rights reserved.
“Big 5” ABM Metrics (3b)
Engagement
Are the right people at the account spending time with
your company, is that engagement going up over time?
©2016 Engagio, Inc. All rights reserved.
“Big 5” ABM Metrics (3c)
Marketing Qualified Account (MQA):
An account (or discrete buying center) that
has reached enough aggregate
engagement.
Program Reach
Are marketing programs reaching the target
accounts? How much waste is there?
©2016 Engagio, Inc. All rights reserved.
“Big 5” ABM Metrics (4)
FOCUS
%ofsuccessesfrom
targetaccounts
COVERAGE
% target accounts with a success
Program Impact
How are the ABM activities improving sales outcomes
such as deal velocity, win rates, average contract values,
retention, and net promoter scores
©2016 Engagio, Inc. All rights reserved.
“Big 5” ABM Metrics (5)
• “Top 25% engagement = 18% faster sales
cycles.”
• “Accounts with >three engaged contacts =
15% higher contract values.”
• “Accounts that attended that dinner = 16%
more movement to next opp stage.”
• Coverage: do you have sufficient data, contacts,
and account plans for each target account?
• Awareness: are the target accounts aware of your
company?
• Engagement: are the right people at the account
spending time with your company, and is that
engagement going up over time?
• Reach: are marketing programs reaching target
accounts?
• Impact: are ABM activities improving key sales
outcomes?
• Impact: are ABM activities improving
key sales outcomes?
• Coverage: do you have sufficient data, contacts, and
account plans for each target account?
• Awareness: are the target accounts aware of your
company?
• Reach: are marketing programs reaching target
accounts?
• Engagement: are the right people at the account
spending time with your company, and is that
engagement going up over time?
The ABM Market Map
ABM Market Map
May
2016
Oct
2015
EOY
2016
gum.co/ABMGuide
Use code
FlipMyFunnel
to download for free!
The Clear and
Complete Guide to
Account Based
Marketing
Jon Miller
@jonmiller
www.engagio.com

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FlipMyFunnel - The Big 5 Metrics for Account Based Marketing

  • 1. The Big 5 Metrics for Account-Based Marketing
  • 3.
  • 4.
  • 5.
  • 6. Topics for Today • Why Are ABM Metrics Different? • How To Measure ABM • The ABM Market Map
  • 7. Why Are ABM Metrics Different?
  • 8. It’s called “business to business”, not “business to lead” @jonmiller ©2016 Engagio, Inc. All rights reserved. “Account- centric” “Person- centric”
  • 9. ABM Is About Quality, Not Quantity ©2016 Engagio, Inc. All rights reserved. Quality Millions of candy bars One Golden Ticket
  • 10. Don’t count the people you reach; reach the people that count. – David Ogilvy
  • 11. Account Based Marketing is a Marathon • Average days to Opp: 327 days (Marketo) • Prospected accounts take 1.7x longer to convert than average (Implisit, 2014) • 7 to 13+ touches to deliver a qualified sales lead (Online Marketing Institute) “You can’t wait a year to see results [in ABM]” - Megan Heuer, SiriusDecisions
  • 12. Influence ©2016 Engagio, Inc. All rights reserved. SiriusDecisions
  • 14. Outbound Nets vs. Spears ©2016 Engagio, Inc. All rights reserved.
  • 15. ABM Metrics Are Different Demand Generation Account Based Marketing Leads Accounts Quantity Quality Days and Weeks Months and Years Create Pipeline Influence Pipeline New Business Land and Expand Inbound Outbound ©2016 Engagio, Inc. All rights reserved. Summar y
  • 16. OK Jon, How Should We Measure ABM?
  • 17. Engagement • Higher engagement means deeper commitment • It’s about time: use the number of minutes that someone spends with your brand • Track everything, online and offline ©2016 Engagio, Inc. All rights reserved. Concept 1
  • 18. Lead to Account Matching ©2016 Engagio, Inc. All rights reserved. Concept 2 Leads Leads in SFDC are not connected to the Account object Account • Routing problems • Can’t tie activity to the right account • Hurts campaign attribution
  • 19. Lead to Account Matching ©2016 Engagio, Inc. All rights reserved. Concept 2 Leads Account • Fuzzy logic • Powered by Leadspace
  • 20. Coverage Do you have sufficient data, opt-in contacts, and account plans for each target account? ©2016 Engagio, Inc. All rights reserved. “Big 5” ABM Metrics (1a)
  • 21. Coverage How well are you adding new / engaged people to the database? Director-level and above? ©2016 Engagio, Inc. All rights reserved. “Big 5” ABM Metrics (1b)
  • 22. Awareness Which target accounts have any awareness of us? Are they visiting the website? ©2016 Engagio, Inc. All rights reserved. “Big 5” ABM Metrics (2)
  • 23. Engagement Are the right people at the account spending time with your company, is that engagement going up over time? ©2016 Engagio, Inc. All rights reserved. “Big 5” ABM Metrics (3a)
  • 24. Engagement Are the right people at the account spending time with your company, is that engagement going up over time? ©2016 Engagio, Inc. All rights reserved. “Big 5” ABM Metrics (3b)
  • 25. Engagement Are the right people at the account spending time with your company, is that engagement going up over time? ©2016 Engagio, Inc. All rights reserved. “Big 5” ABM Metrics (3c) Marketing Qualified Account (MQA): An account (or discrete buying center) that has reached enough aggregate engagement.
  • 26. Program Reach Are marketing programs reaching the target accounts? How much waste is there? ©2016 Engagio, Inc. All rights reserved. “Big 5” ABM Metrics (4) FOCUS %ofsuccessesfrom targetaccounts COVERAGE % target accounts with a success
  • 27. Program Impact How are the ABM activities improving sales outcomes such as deal velocity, win rates, average contract values, retention, and net promoter scores ©2016 Engagio, Inc. All rights reserved. “Big 5” ABM Metrics (5) • “Top 25% engagement = 18% faster sales cycles.” • “Accounts with >three engaged contacts = 15% higher contract values.” • “Accounts that attended that dinner = 16% more movement to next opp stage.”
  • 28. • Coverage: do you have sufficient data, contacts, and account plans for each target account? • Awareness: are the target accounts aware of your company? • Engagement: are the right people at the account spending time with your company, and is that engagement going up over time? • Reach: are marketing programs reaching target accounts? • Impact: are ABM activities improving key sales outcomes?
  • 29. • Impact: are ABM activities improving key sales outcomes? • Coverage: do you have sufficient data, contacts, and account plans for each target account? • Awareness: are the target accounts aware of your company? • Reach: are marketing programs reaching target accounts? • Engagement: are the right people at the account spending time with your company, and is that engagement going up over time?
  • 32. gum.co/ABMGuide Use code FlipMyFunnel to download for free! The Clear and Complete Guide to Account Based Marketing

Notas del editor

  1. If you are a sales rep with only 20 accounts, you are thinking about those 20 accounts all day long. not a lot of room for marketing to deliver value by generating a lot of new leads. What’s more, at any given time it’s not very likely that any of those 20 accounts are looking to buy “right now” Which would the sales rep value more — 20 low-level professionals downloading your whitepaper, or one meaningful conversation with a decision maker at one of her target accounts ?  This image is particularly hard to see, the circle needs to be thinner volumes in ABM are too low for traditional funnel metrics such as conversion rates. A sales rep with 20 accounts can’t accept a 5% conversion rate One of the biggest changes happens on the marketing side, where a department used to being measured by number of leads generated is now measured by quality of engagement with targeted accounts. “Management often has a difficult time justifying a full-time marketer focused on 3-5 ABM accounts that might help generate 20 new contacts and 5 opportunities when a junior marketer may create 500 new contacts and 100 opportunities. Of course, the value between those scenarios is vast, but the change in mindset is significant.” - Kathy Macchi, Inverta  Don’t underestimate this change. And don’t expect it to happen simply because you announced the new goals and metrics.
  2. Funding – how will you know it’s working? You need to get proper funding for a program that won’t deliver clear revenue immediately – possibly for a long time. If you hide this fact when you make your business case, you’re putting a time bomb inside your ABM program. Instead, make sure executives all understand the timescales and the metrics you’ll be using to ensure you’re making progress towards revenue. The companies who stay with their ABM strategies and track the right metrics invariably show significant return on their investment. But success is not measured in weeks (or even months in many cases).
  3. ABM is an investment in time and resources so you MUST focus on accounts with highest ROI
  4. ABM is an investment in time and resources so you MUST focus on accounts with highest ROI
  5. Including MEETINGS