This document summarizes an employee engagement platform called EmployeeTalk. It has been in business since 2011 and provides an open communication platform (OCP) for industries. The platform allows for anonymous employee dialog to improve business initiatives, has a single administration system that taps internal expertise, and changes company culture to be more performance-driven and accountable. When acquiring EmployeeTalk, customers will receive platform access, assistance building their system for contributions, setup and training on reports, help developing engagement initiatives, suggested questions, launch assistance, and sharing of best practices.
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2019 et (c) understanding an ocp print
1.
2. In Business Since 2011
An OCP for all Industries
Why we lead in this space
◦ Can focus dialog Anonymously to improve business initiatives
◦ Single platform for self-administration taps internal expertise
◦ Changes culture to be performance driven and more accountable
◦ Task and delegate immediate actions to specific survey feedback
Engage, Measure, and Report on Business!
6. 1. Platform – Easy to use, Ready to Engage
2. Flexibility – Open use applications and modules
7. 1. Platform – Easy to use, Ready to Engage
2. Flexibility – Open use applications and modules
3. Taking Action – Delegated notes are tasked
within the platform to answer feedback, confirming
accountability to results
8. 1. Step 1 – Engagement;
Begins by asking the RIGHT questions
Make statements as expectations and measure execution
2. Step 2 Review, Delegate and Follow-through
◦ Employees own the culture pushback for:
Accountability
Ownership
Solutions
3. Step 3 Leadership rounding needs to take place
Reengage positively what's working well
Recognize those who merit our attention
Reinforce what is critical now and follow through
Did you know that engagement should be 30% of
a leaders yearly performance review?
11. Our platform is open and was developed to be
easy to use and powerful. Affordable for large
enterprises and even small business to access.
Use isn’t limited, with aspects of
Our platform conforms to solve business
measurement needs
Let’s Example 5 areas
12. These are Communication Integrations
Setup to pulse engage customer or employee surveys
Increase input reaching out in etc.
Targeted Online Suggestion Box
Online SWOT Analysis
Popular Assessments
Employee Engagement
Exit Interviews
Culture Review 360°
Benefits Assessment
Me Too, Safety or Liability Risk Reviews
13. These are Development &Training Integrations
Setup Employee Dashboard to track (LMS)…
360 Feedback
Online Undercover Boss
Training Effectiveness & Review
Yearly Performance Reviews & Sign Off
Popular Assessments
Decision Making Assessment
Self-Assessment Performance Reviews
Behaviors – Management Development
ECHO Leader Development Assessment
14. These are Process and Procedure Integrations
Setup and track …
Policy with knowledge check/s and sign off
Procedure with knowledge check/s and sign off
Scorecards - for quality
Checklists - for verification
Popular Assessments
Time assessment - in increments
Online Breakout Puzzle Room assessment
Online Undercover Boss assessment/ tracked follow up
15. These are Nurse and other Quality Integrations
Setup Dashboard and track …
Improving care delivery & promoting innovation
New initiatives – new care processes, new product
evaluations, new electronic documentation systems
New graduate nurse residency program
MAGNET program - Self – Assessment
Popular Assessments
Pre HCAHPS Care Person Self Assessment
Pre PQRS Care person Self Assessment
Perception of Care Self Assessment
16. These are People Commitment Integrations
Setup and track …
Recognition Program
Online Committee Team Build
Online Pre-Meeting Communication
Online Employee Of The Month
Popular Differentiator
In all ET Communications FEEDBACK is tied to the questions
asked. People can recognize themselves for input or recognize
peers in the question asked. The FEEDBACK can be noted on
within our platform and tasked into delegated actions.
17. Word search
Task action
Note, set timelines
Action received via email
Action received via phone text
Respondent feedback
Rate your confidence in executing policy and procedure to standard, meeting our desired outcome.
18. What Does Lack of Engagement Cost?
◦ Over 100,000 Injuries and Deaths a year
due to preventable errors in healthcare
◦ 1/3 of 7,149 Cases – Communication - losses of $1.7B
◦ 124 Deaths & 275 Injuries from Poor Quality – losses 3.8B
◦ Only 20% to 30% of all Change Projects are successful
◦ National Turnover Average 17.4% – What’s yours?
◦ The replacement of one exec. costs upwards of – $64,000
19. You acquire EmployeeTalk
We’ll empower you with platform access
We’ll build your system for best contribution
We set up and ensure you understand reports
We’ll help you develop your Initiatives
We suggest questions for best alignment
We’ll assist you through your launch
We’ll share best practices in follow through
Do you believe empowering your organization to be able to immediately act on discovered opportunity is beneficial?
EmployeeTalk online technology empowers leaders to engage what is critical using a simple process. Our multi functional platform enables small to large organization the flexibility to engage many methods, techniques and tool approaches with no added costs.
What do you do well? What could you do better? What keeps you awake at night?
Questions may differ from department to department
This minimizes questions being asked because there needs to be action to them
Questions although informative in a result should call for contribution because it is a collaboration
Work together to ensure tasks are set and communication is consistent
A division of Risk Management of the Harvard Medical Institutions published a report on how specific weaknesses in communication impact patient safety. Of the malpractice cases analyzed, roughly one-third (or 7,149 cases) involved a breakdown in communication somewhere across the spectrum of healthcare services and settings. The total incurred losses related to these cases were estimated to be about $1.7 billion.
Focused dialog with delegated actions to results could have been used to prevent lawsuits such as from poor quality? A good example of this outcome was GM and the deadly ignition-switch defect. It was linked to 124 deaths and 275 injuries. A proactive dialog would have engaged and tracked engineer concerns when they first noticed the defect. It would have made the engineer’s suggestion actionable when they advised the company to redesign its key head. The impact of missing this opportunity was a total estimate of vehicle compensation and repairs costing GM 3.8 billion.
What are would you like to engage?
If I were to provide in feedback critical information what is the process you curranty have to reengage that information?