1. ERIC BURGOS AMARAL
PROFESSIONAL SUMMARY
Enthusiastic and dedicated employee; with extensive customer service and sales experience, strong integrity and
great leadership skills. Focused in pursuing a challenging position to demonstrate my qualifications and abilities;
contributing to the success of the employer company goals.
SKILLS
WORK HISTORY
Bilingual Loan Processor GS-5
USDA-Rural HousingDevelopment- St.Louis,MO 01/2015 to 01/2016
 Managed with tact and professionalism a high-volume of customer calls, providing services and information
related to their mortgage accounts.
 Gathered and verified all required customer information for payment (CIP), moratoriums and establish DWA
plans, insurance claims/payoff purposes.
 Addressed and resolved customer accounts complaints empathetically and professionally.
 Mastery of customer service management systems and databases.
Insurance Sale Agent
Trans-Oceanic Life Insurance Company- 2011-2015
 Modeled exceptional customer service skills and appropriate sales techniques for the expansion of client
portfolio.
 Meet with prospective and existing clients to select new products (Life Insurance and Supplemental Disability
Insurance) that suit customer needs.
 Trained new agents on insure polices and sale strategies.
 Finalized sales collected necessary personal documentation and initiated customer claims.
Mortgage SalesOriginator
Popular Mortgage 2007– 2011
 Integrated sales and customer services activities within mortgage products.
 Direct selling outbound calls; met with prospective clients to advice on mortgage (FHA, Rural Housing, VA,
FNMAE Conforming) products to satisfy their specific needs.
 Collected all personal documentation from client, such as analyze Credit report and verification of employment
(W-2)
 Established goals and possible results with managements to increase production under procedures and quality
control allowed.
 Continuous alignment and excellent communication with Process-, Underwriting- and Closing- and Support-
company units to ensure customer satisfaction.
 Kept abreast of the latest changes to policy, procedures and systems.
F-1 S-Santa Ana, Dev. Santa Elvira, Caguas, Puerto Rico 00725 ● TEL. (787) 746-7307 / (787) 208-9516
● E-mail: ● erickburgos@hotmail.com
 Sales rate successful
 Customer service expertise
 Self-driven & Focused
 Ample software knowledge
 Willing to learn
 Fully Bilingual (oral and written)
 Proactive team player
 Interpersonal communication skills
 Problem solving strength

2. Mortgage Loan Originator
First Mortgage 2004– 2007
 Integrated sales and customer services activities within mortgage products.
 Direct selling outbound calls; met with prospective clients to advice on mortgage (FHA, Rural Housing, VA,
FNMAE Conforming) products to satisfy their specific needs.
 Collected all personal documentation from client, such as analyze Credit report and verification of employment
( W-2).
 Established goals and possible results with managements to increase production under procedures and quality
control allowed.
 Continuous alignment and excellent communication with Process-, Underwriting- and Closing- and Support-
company units to ensure customer satisfaction.
 Kept abreast of the latest changes to policy, procedures and systems.
Mortgage Planner & C.P.O
Oriental Group 2003– 2004
 Integrated sales and customer services activities within mortgage products and back industry.
 Introduced new clients via outbound calls to real estate brokers and requested for referrals through existing
clients or prospective.
 Advised clients on mortgage products (FHA, Rural Housing, VA, FNMAE Conforming), IRA and/or any other
bank products
 Established goals and possible results with managements to increase production under procedures and quality
control allowed.
 Collect client’s personal information such as analyze credit report and Verification of employments, Originate,
processed and closed mortgage loan.
 Excellent communication with the company support units.
 Kept abreast of the latest changes to policy, procedures and systems.
EDUCATION
Bachelor Degree: Business Administration Major Management
METROPOLITAN UNIVERSITY OF PUERTO RICO 2001
Associate Degree: Science
SEMINOLE STATE COMMUNITY COLLEGE, OK 1996
PROFESSIONAL DEVELOPMENT INSTRUCTION
 Administration related courses of University of Texas Panamerican
 NMLS registration, #307108 (20hrs required from S.A.F.E as Loan Mortgage Originator)
 Short-Sale Certificate
 Foreclosed Properties HUD and FHA 203K
 Bankruptcy and credit profile
 Financial Mortgage
 Puerto Rico Property Taxes
 Legal Aspects, Heritage and Testaments
 Veterans Financial Loans (V.A. Loans)