Michael Parker has over 20 years of experience in customer service roles across various industries including telecommunications, medical, airlines, and metal sales. He has a proven track record of excellent customer service as recognized by previous employers through awards and commendations. His technical skills include assisting customers with devices, billing issues, and troubleshooting networks. He is licensed to sell life and health insurance in Arkansas.

1. Michael Eric Parker
11 Old Orchard Drive
Mabelvale, Arkansas 72103
Telephone 501-902-9168
Email tennoklark@gmail.com
Career Highlights
Received Customer Service Awards and Commendations
Recognized by previous employers for Perfect Attendance
Arkansas life & health insurance producers license # 18053093
Professional Experience
2014-2015 Atlantic Tele-Net
Customer Service Representative
Inbound Call Center
Assisting customers with programming cell phones and data devices
Going over monthly rate plan and feature information and making account changes
Taking payments and giving billing information when needed (proration charges)
Troubleshooting devices and reporting network issues to engineering when needed
Informing customers on the latest promotions, Sales and discounts

2. 2012-2014 Parker & Associates Metal Sales
Shipping and Inventory Clerk
Processing orders for various manufacturing clients and individual customers. Answering
phones. Keeping the warehouse clean and orderly.
Loading and unloading trucks. Giving drivers directions.
Assisting with equipment repairs. Keeping an updated list and count of inventories.
2007-2012 Alltel/Verizon Wireless
Technical Support Coordinator
Assisting customers with billing issues, rate plan changes, adding and removing features
Text messaging packages, data packages. Assist customers with new equipment upgrades
Smart phones and mobile data devices. Replacing defective equipment under the
Warranty program, helping customers with step by step instructions on their devices such
As programming resetting devices to factory settings and using features and applications
Voicemail GPS and backup assistance. Correcting problems in billing for example removing any
pending orders that will prevent the customer from being charged
Adding removing features upgrading devices and changing rate plans. Checking systems for
Outages and submitting trouble tickets to engineering for further investigation and repair.

3. 2006-2007 Fidelity Information Services
CREDIT FRAUD INVESTIGATOR
Placing and receiving calls to customers with large purchase amounts. Verifying charges that are
valid or fraudulent.
Placing temporary blocks on accounts if unable to verify the validity of charges. Removing
temporary blocks if needed after confirming the charges
Permanent blocks if fraud activity has taken place.
1997-2004 Southwest Airlines
RESERVATION SALES AGENT
Inbound call center environment where I place flight reservations and sell tickets to customers.
Give flight arrival and departure information and inform customers of delays. Advice traveling
public of check in times at specific airports. Informing passengers of baggage carryon
And baggage check in rules and restrictions. Instructing passengers of proper I D and giving
Customer information about services and features at their specific airports for example
explaining baggage claim instructions. Where restaurants are located and parking information.
1994-1997 St. Vincent Infirmary Medical Center
MEDICAL RECORDS FILE CLERK

4. Filing and retrieving medical records for doctors and nurses. Handling release of information to
patients’ attorneys’ insurance companies and case workers. Preparing older records for
processing facility conversion from paper documents to microfiche and microfilm.
EDUCATION 1990-1994 UNIVERSITY OF ARKANSAS AT LITTLE ROCK
1990 High School Graduate
McClellan High School, Little Rock, AR