1. COVER LETTER
Ericka Kirkland’s Background
“I aman ITprofessional with over 16+years of experiencewithin both privateand publicsectorsspecializingin:
1. Requirements Analysis and ApplicationDevelopment
2. ChangeManagementand Organizational Readiness
3. ServiceManagementConsultingutilizingITILandSDLC Methodologies
4. Project/ProgramManagement
I haveserved in thecapacity of ApplicationDeveloper,SystemAdministrator,OperationsManager,ProjectManager,and
ChangeManagementConsultant.Each rolehasrequireda uniquesetof skills all of which havehelped menavigate thru
varyingpointsof viewrelated to a given project.
The attached SkillsMatrix,References andResumesupply a timelineof experiencesthatdemonstratespecific examples
of successful organizational readinessprojects thatI haveeither led,participated in,and/or contributed to.”
Ericka Kirkland’s Philosophy
“Technology should notreplacebusinessprocesses butshouldbeutilized to help refineand streamlineandin doingso,
organizationswill find thatthey areableto identify newand innovativewaysof doingthings thatultimately resultin an
improved end user experience,as well as,realizesignificantcostsavings thatresultin a greater ROI.
The HOW.
This followingwastaken froman articlerelated to implementingculturechangewithina business. I finditvery insightful
and in practice,very true: “Long-termstructural transformation hasfourcharacteristics:scale (thechangeaffects all or
most of theorganization), magnitude(itinvolves significantalterations of thestatus quo),duration(itlasts formonths,if
notyears), and strategicimportance.Yet companies will reap the rewards only when changeoccurs atthe level of the
individual employee.”(Jones 2004)
Scale.
Continual improvementand theability to adjustareimportant. Achild takesonestep ata timewhen learningto
walk. For some,we learned to crawl beforewewalked and walked beforewelearned howto run. Sameapplies
to the conceptof culturechangeand adaptationof newprocesses. Scaffoldingtechniqueswill giveorganizational
leaders theability to evaluateand build upontheoutputs of changein meaningful andlastingways.
Magnitude.
Goal mining and settingexpectationsareimportantin order to alter thestatusquo. Successis often measured by
our own expectations. Stakeholders should havea say intheir own destiny. By providingopportunitiesto
contribute,they will attain a deeper understandingof their roleandresponsibilities ultimatelyleadingto their
ability to affectpositivechange. When thereis shared expectation, shared accountability surfacesand stays
afloat.
Duration.
Whether its profits,revenue,or performance, thegoal should beto providemeasurableimprovementover time.
Strategic importance.
Expectationsaredriven by standardssetforth by a projectcharter andguidingstatutes.It would bemy job to
ensurethattheorganization and projectteamis continuallyinformed,aptly trained,and adequately informed of
the next steps in theprocess.

2. The WHY.
I would suggestthatstakeholdersbetreated as an"affectivenetwork"which isdefined as“Networks in thebrainthat
enableus to engagewith learning;networksspecialized to evaluatepatternsand impactemotional significanceto
them.” (CAST, 2011)
Changeleaders shouldhavethenecessary autonomy to develop winningstrategies thatcanbeused to communicate
changeand itsaffect. Stayingpositivein developinga shared systemof beliefs isalwaysa challenge,buta challenge
thatcan beovercome.
As a changemanager,I amtrained to think critically. Thinkingcritically can often beconfused with thinking
negatively. However when onedoes think critically,onecan compartmentalizeandthen assess thesituationasif itwere
a puzzle,a math problem,or an incompletesentence. Ultimately,wearesearchingfor a solution,pieceof a puzzle,or
the bestword or phrasethatwill makeitall fit.When you think"negatively",you enlistan attached emotion to a
situationthatmay beunwarranted. A"can do"attitudeisa moreproductiveone.”
Resources.
Devallia,Arvind,2013.11 Powerful Tipsto Develop a "CanDo"Attitude.Retrieved
fromhttp://www.wikihow.com/Develop-a-Can-Do-Attitude
CAST, 2011. Glossary. Retrieved fromhttp://www.udlcenter.org/glossaries/glossary_eng#accountability
Jones,J., Aguirre,D.,Calderone,M.,April 2004. 10 Principles of ChangeManagement.Retrieved
fromhttp://www.strategy-business.com/article/rr00006?gko=643d0.

3. CANDIDATE SKILLS MATRIX
A candidate profilewascreatedtoprovide asnapshotof our candidate’squalificationsastheyrelate to
desiredrequirementsaslisted inthe scope of services.
Candidate Name Ericka Kirkland
www.linkedin.com/in/eakirkland
Knowledge, Skills, and Abilities Years Organization/Company Skill Level*
Experience performing activities directly related to strategic
planning, organizational change, and technical change (7+
years);
15+ All Extensive
Experience in the use of organizational change management
tools, methodologies, and techniques;
15+ RGS & Associates
Total Solutions Group
Federal Aviation Administration
General Services Administration
US NAVY
US ARMY
Extensive
Experience in the use of modern integration and
interoperability tools, suites, and techniques;
15+ CLC/IMG Worldwide
Federal Aviation Administration
General Services Administration
US NAVY
US ARMY
Department of Commerce
Total Solutions Group
Extensive
Experience in implementation of integration standards and
principles contained in an industry-recognized enterprise
architect framework;
15+ CLC/IMG Worldwide
Federal Aviation Administration
General Services Administration
US NAVY
US ARMY
Department of Commerce
Total Solutions Group
RGS Associates
Extensive
Experience managing or supporting contracted services
vendors;
15+ Department of Navy
Department of Commerce
Federal Aviation Administration
General Services Administration
US NAVY
US ARMY
Extensive
Experience leading and implementing modern integration
and interoperability initiatives in federal or state
government organizations (preferred);
15+ US Army
US Navy
Department of Commerce
General Services Administration
Extensive
Experience with newer integration and interoperability
patterns such as apps and services architecture, micro-
15+ CLC/IMG Worldwide
Federal Aviation Administration
Extensive

4. services, and software-defined application services
(preferred).
General Services Administration
US NAVY
US ARMY
Department of Commerce
Total Solutions Group
Experience with Business Intelligence (preferred); 15+ CLC/IMG Worldwide
Federal Aviation Administration
General Services Administration
Department of Commerce
Total Solutions Group
NORSTAN
Extensive
Experience with financial/ERP applications (preferred); 15+ CLC/IMG Worldwide
Total Solutions Group
NORSTAN
Proficient
Experience creating and executing test scripts, training
scenarios, knowledge transfer, and deliverables (preferred);
15+ All Extensive
SOFT SKILLS
Oral Communication Skills 20+ All Extensive
Written Communication Skills 20+ All Extensive
Decision Making Skills 20+ All Extensive
Flexibility 20+ All Extensive
Problem Solving Skills 20+ All Extensive
Teambuilding Skills 20+ All Extensive
Microsoft Office/Sharepoint 20+ All Extensive
Google Docs/Drive 10 All Extensive
Skill Level Explanation
Extensive Extensive experience, able to mentor
Strong Substantial experience, fully conversant
Proficient Good experience, conversant
Minimal Limited experience, basic knowledge
Training Training, exposure only
None No exposure

5. CANDIDATE RESUME
The candidate’sresume isbelow. It providesmore detail and insightintoheroverall backgroundand
demonstrates extensiveknowledge of desiredrole.
Ericka Kirkland
ekirk07@gmail.com
www.linkedin.com/in/eakirkland/
“A team oriented IT professional withover 20+ years’ experience withinbothprivate andpublic sectors serving inmultiple
capacities from applicationdeveloper, systems administrator, and project manager focusing onWeb 2.0 Collaborationand
UnifiedCommunications. A dedicated, detail orientedindividualwhose first concern is the voice of the customer andproviding
the best possible solution, assisting myclients in achievingtheir overall goals andobjectives.”
Skills and Toolset Overview
IT Service Management / Change Management
Focusedon service-oriented, systems management solutions
Experiencedin managingall phases ofthe project life cycle utilizingITIL methodology
Proposal Writing, Estimating Project Costs, EvaluatingRisks, Cost Management, Team Development, Technical Writing
Proficient inMicrosoft Office, Microsoft Project, Visio, Slideshare.net, aha.io
Expert in ApplicationManagement Principlesas it relates to SDLCmethodology(i.e. QualityAssurance)
SCRUM/AGILE Methodology
Collaboration / Web 2.0 / Open Source Tools
Podio, JIRA, Google / Office 365 / Sharepoint / LotusLive, Domino/Lotus Notes 4.x, 5.0, 6.x, 7.x, 8.x, DominoAdministration 6.x,
7.x, 8.x, Quickr Administration2.0.8, 6.x, 7.x, 8.x , Sametime Standard 7.5.1, 8.x, Sametime Connect Clients 7.5.1, 8.x, Sametime
Gateway7.5.1, 8.x, Websphere ApplicationServer 5.x, 6.x, Lotus Connections 2.0.1, 2.5, DB2 UDB Standard, MS SQL Server
Operating Systems/ Networking Essentials
Cluster Management, Replication, Web/HTTP, SSL, LDAP, SMTP, IPManagement, DNS, andFirewall concepts,
Security Essentials
Software/Systems Infrastructure Penetration Testing and Information Systems SecurityOperations, Incident Response
PKI Security, IAM-IdentityAccess Management, DISA, FISMA, Retina/SUS, FIPS140-x, C&A Process, NIST, ActivClient
Programming Languages/Other Software
Notes Formula Language, LotusScript, SQL, HTML, CSS, Microsoft Access, Adobe Suite, JAVA
Training
SBA, Coursera, Sophia Learning, FEDRAMPModules, Webcasts, online whitepapers andindustryrelated periodicalsand
manuals, JAVA ProgrammingBootcamp, DominoDevelopment/Administration, cc:Mail Migration, Synergistics CRMPartner
Training
Clearances Held
Secret / Public Trust
ProfessionalExperience
IT Service Management Consultant – March 2014 to present
 Workingto identifyandestablishBusiness Process Improvements for endclients.
 Identifyingmultiple revenue streams through potential partnerships between hostingfacilities, SAAS providers, andlike-
mindedorganizations.
Project Manager - Global Applications – IMG Worldwide, September 2013 to March 2014
 Consultedonand managed keyinitiatives to improve the overallservicing of our clients, both internal andexternal.
Worked closelywithbusiness partners, development team, andupper management to helpexpedite successful project
delivery. Provided timelycommunicationandfeedbackwhennecessary. Created and managedproject delivery
schedules/release plans for multiple projects. Analyzedandidentifiedrisks that could have impeded progress/project
completion.
IT Service Management Consultant - Dancil-Jones & Associates, May 2013 to February 2014
 Worked in partnershipto identifyand establishBusiness Process Improvements for internal/endclients.
 Completed updates to website.
 Evaluatedpotential service providers to host Sharepoint services that will allow expansionof their offerings.
IT Service Management Consultant - Ron Austin & Associates, February 2013 to March 2013
 Establishedbest practices for IT Asset Management and Service Deskprocedures providing

6.  Evaluationof Existing Infrastructure andprovided recommendedupdates
 UpgradedPractice Management Software, performed Windows Systems updates, andrecommended upgrade path
 PerformedIT SecurityAudit identifying processesaroundlog management andidentitymanagement
 PerformedSocialMedia Campaignreview andprovidedrecommended updates
 Worked with3rd partyvendors to resolve issues related to leasedequipment
 Establishedbackup/restore strategyutilizing all availableoptions
Technical Writer - Nyxio Technologies - Trusted Technologies, August 2011 to October 2011
 Providedproject management support to technicalwritingteam
 Created documentationfor tablet product line
IT Service Management Consultant - Sustainable Tallahassee, August 2010 to December 2010
 Providedgeneral consulting services andactedas website administrator/graphics designer
 Incorporated Carbon FundProject Page Campaignintooverall website
Project Manager - FAA Air Traffic Organization, October 2009 to May 2010
 Worked in conjunctionwith applicationdevelopers andstakeholders insolidifying andestablishing baseline requirements
in the development ofworkflow applications utilizingRUPand Agile project management methodologies.
 Coordinated and scheduledbriefings with stakeholders providingupdatedschedules, conductedunit and user acceptance
testing, end user training, andpost implementationreviews.
 Developedtest cases/scenarios conducting structuredtests documentingandreporting issues to developers for resolution
prior to user acceptance testing anddeployment to production.
 Assistedinefforts to establishproject portfoliomanagement processesandproceduresto better understand resource
utilization across all projects within the programoffice helpingto foster collaboration, communication, andcooperation
across functional teams. Activelyparticipatedinthe pilot implementationof Lotus Connections.
Sr. IBM Systems Administrator - General Services Administration OCIO, April 2008 to March 2009
 Conductedhands-on, interactive end user training sessions outlining basic featuresandfunctionalityto more advanced
tips andtechniques. Provided 3rd level support to service deskachieving timely, successful resolution ofcustomer support
issues. Worked withvendor to setup, configure, test pilot implementation of Lotus Connections withover 200+
participating users within the Public Building Services (PBS)Knowledge Management group.
 Worked closelywithEnterprise Web Management team to enforce policies relatedto overallmanagement andcreationof
Lotus Quickr placesandcreatedvaluable utilizationreports whichequippedplace managers withuseful informationto
assist theminevaluatingstructure andrelevance of content and make adjustments where needed as well as providing a
dashboard for senior leadership enabling them to make informeddecisions related to overallasset management and
architecture planning. Recommendedpotential enhancements as it relatedto monthlyserver maintenance, testing and
implementationof custom off-the-shelf(COTS) self-service passwordreset functionality.
 Investigatedand presentedperformance tuning best practices as it relatedto Sametime Gateway, Lotus/Domino,
Websphere ApplicationServer (WAS), and FIPS 140-2 compliance. Performed integrationtestingbetweencurrent and
newer releases ofLotus Quickr for Domino, Lotus Sametime Standard, Lotus Notes including Integrated Sametime Client,
and interoperabilitybetween Quickr Connectors and associatedplug-ins for Microsoft Office Integration. Presented
designated stakeholders a clear roadmap for potential upgrades related to the aforementionedproducts anda general
understanding of the various points of integration.
Operations Manager and Support – United States Navy OPNAV, October 2005 to April 2008
 Responsible for managing the activities of the Operations team and servedas a liaison between various thirdparty
consultants designated to assist inensuring systems were incompliance withDoD and Federal regulatoryguidelines.
 Coordinated relocation of servers to designatedhosting facilityensuring nosignificant loss ofproductivityor lossof data
workingcloselywithhostingfacilityrepresentatives, Operations team, andvendors to ensure successful project delivery.
Activitiesincludedbut were not limitedto identifying, defining, andcreating documentationinwhichstandards for
configurationand asset management were definedfor bothproduction and QA environments, creationof policyand
procedures for implementing regularlyscheduledvulnerabilityscans providing results andactionplan to appropriate
stakeholders, and ensuringoverallsystems andassociatedapplications were certified withinthe Application Management
System (DADMS) in accordance to FEA Business Reference Model (BRM). Utilizedservice transitionandservice operations
processes as definedwithin ITIL processes andprocedures. Worked withHelpdesk, Customer Advocates, andthird party
consultants to define, coordinate, schedule, deployapplication updates and software upgrades. Reviewed/maintained
Java API code as part of the MFA-IAMsolutionto ensure compliance. Coordinated briefing sessions onsystems and
support issues duringtransitioncycle providing after actionreports includingwork performed, problems encountered,
suggestednext steps uponcompletionof each deployment and/or task.

7. Messaging Technical Team Lead –Department of Commerce, International Trade Administration
February 2005 to October 2005
 Responsible for coordinating efforts of team in conjunctionwith other cross functional areas in support of day-to-day
operations of180 domestic andinternational sites including Mail andApplicationServers, Blackberry, Quickplace,
Sametime. Submitted after actionreports that includedworkperformed, problems encountered, andsuggestednext
steps upon completionof eachdeployment and/or task.
 Served as subject matter expert to all teammembers as needed. Throughthe use of BMCService Desk and ITIL
management processes and procedures, providedinput to Change ConfigurationBoard (CCB) as it related to critical server
maintenance andupgrades in accordance to definedservice level agreements relatedto Domino Server environment.
 AssistedSingle Email Project (SEP) Manager withcoordinationof migrationefforts for entire staff withinthe International
Trade Administration organization(5000+ users) andparticipatedin post migrationefforts including enduser training and
support.
Sr. Technical Consultant – United States Navy OPNAV, January 2004 to February 2005
 Developed/presentedpoint paper to senior management explaining needfor J2EE Technology, to take full advantage of
securitybenefits/businesscontinuity, suchas cluster andtransactionmanagement. Proof of concept waseventually
approved for NavyAwards System to runon IBMWebsphere Technology.
 Successful planning andexecution oftasks relatedto day-to-dayoperations andmissioncriticalprojects adheringto strict
deadlines, cost considerations, regulatoryguidelines, providing timelyandinformative status updates to designated
stakeholders on consistent basis.
 PerformedDomino andQuickplace server upgrades;dailymaintenance and support of systems interfacingwith DNHN and
NMCI network administrationpersonnel as needed.
 Worked withvendor to deployNavyDepartment ofAwards System into production, assistedin the research and
implementationof Public KeyInfrastructure (PKI), managed all phases of Quickplace upgrade inpreparation ofPKI rollout
includingdeveloping migration scripts to update membershipwithin eachplace being migrated, scheduling, testing, and
Tier 2 post migration support to endusers. Reviewed/maintained Java API code as part of the MFA-IAMsolution.
Application Developer – United States Army MTMC/SDDC, May 2002 to January 2004
 Developedself-service, role based webportalinterface that combinedvarious options that afforded
MTMC Staff the abilityto register for predefinedtraining classes and one-on-one (desk-side) trainingas wellas to reserve
the training room for trainingoutside the scope of the training department;reserve conference rooms, maintain command
group appointments, andVTC(VideoTelecommunications) andequipment such as laptops and computers;andsituation
reporting tool that allowedsupport staffto submit progressreports to supervisors producing a comprehensive report of all
subordinate reports via email.
 Coordinated and performedserver upgrades assisting withdesktopend user support. Createdandexecutedproject plan
for testingandmigrationof all applications withinthe new environment working withsystemanalysts anddevelopers to
ensure allapplications were testedthoroughly.
 Worked in conjunctionwith WSUS team to implement proper scheduling ofupdatesensuringnot to interfere withtiming
of backups and scheduledapplicationagents.
SomeAdditionalWorkExperience forthis seasoned professional
2002-2001, General Electric, Consultant; IBMLotus Notes/Domino Suite of Products
2001-2000, IBME-Business, Consultant; IBMLotus Notes/Domino Suite of Products on multiple platforms
2000-1997, Total Solutions Group, Consultant; IBMLotus Notes/Domino Suite of Products on multiple platforms
1997-1996, NorstanCommunications, Database Administrator; HP-UX9000/REXXScripting/MySQL/Sybase/SQL Programming
1996-1990, American ExpressFinancial Advisors, Intern/Business Analyst/Programmer; FOXPRO & MSAccess/Lotus Notes/IBM
Office Vision, PROFS, ISPF, JCL, and TSO/QualityAssurance and Release Management responsibilities for planner software on
DOS,OS/2,Windows 3.1+
Education
Capella University/ Minneapolis, MN / Graduate Certificate in EIT & ProfessionalGrowthandDevelopment (expected2017)
Florida A&MUniversity/ Tallahassee, FL / BS inComputer InformationSystems / Life Gets Better ScholarshipRecipient