This year we met in Paris, France, October 24-25 for the OSS/BSS User Group, where IT, BSS and OSS teams came together to continue to foster further interaction and idea sharing that remains supported by the valuable breakout sessions you’ve come to expect.

1. Mastering digital
transformation
OSS/BSS
USER GROUP 2017
Presenters:
Thao Tu – Head of Digital Transformation Practice
Juan Carlos Prego Perez – Head of Application Modernization Practice

2. Commercial in Confidence | © Ericsson AB 2017 | October 2017
The power of digitalization
80%of processes reinvented
or eliminated by…
85%of consumer relationships
will be…
47%of revenues will be
influenced by…
…DIGITAL in 2020
Source: Gartner, Forrester
Commercial in Confidence | © Ericsson AB 2017 | October 2017

3. Commercial in Confidence | © Ericsson AB 2017 | October 2017
Digital Transformation
Principles
TARGET A UNIQUE
DIGITAL POSITION
DESIGN MAGICAL
EXPERIENCES
ENGAGE WITH DIGITAL
SERVICES ECOSYSTEM
OPERATE A DIGITAL
ORGANIZATION
EVOLVE TECHNOLOGY
INTO DIGITAL
CREATE SERVICES AT
DIGITAL SPEED
DIGITAL ENGAGEMENT AUTOMATED OPERATIONS PROGRAMMABLE NETWORKS
Commercial in Confidence | © Ericsson AB 2017 | October 2017

4. Commercial in Confidence | © Ericsson AB 2017 | October 2017
New Digital requirements
What is needed to become Digital?
Omni-channel and
Consumerization
Circles and Customer
Networks
Flexibility, Agility and
Partnership
Automation and Delivery
Excellence
360-Degree Customer View
Real-time Responsive
Approach
Commercial in Confidence | © Ericsson AB 2017 | October 2017

5. Commercial in Confidence | © Ericsson AB 2017 | October 2017
Where to start the digital journey
How to plan a Digital Transformation?
Start with Business View But lead with Technology
Develop Technology Roadmap
phased based on Strategy input and
current business input
Implement a strong architecture
governance process to stay on track
Determine wanted position
(Digital Maturity Assessment)
Determine Transformation
Readiness (articulate compelling
reason to act)
Determine and predict business
benefits agreed with all
stakeholders
Develop a new Digital Operating
Model
Commercial in Confidence | © Ericsson AB 2017 | October 2017

6. Commercial in Confidence | © Ericsson AB 2017 | October 2017
TRANSFORMATION
ACCELERATORS
Our Transformation offerings
IT TRANSFORMATION AND OPERATIONS SERVICES
Application Development and Modernization
Transformation Maturity & Strategy Digital Transformation Cloud Transformation
IT and Business Operations
OSS & BSS 5G READY INFRASTRUCTURE
Partner Products
CEM and
Analytics
Service and
Resource
Orchestration
Charging &
Billing
Network
Management
and Automation
Product
& Resource
Management
Maturity
Assessment
Ericsson
Value
Architecture
Pre-integration
Centers
Application
Modernization
Studio
Customer
& Partner
Engagement
Network Applications
NFV and Cloud Infrastructure
Mobile and Fixed Access
Transport

7. Commercial in Confidence | © Ericsson AB 2017 | October 2017
Organization
Customer
Value chain &
ecosystem
Operations
Technology
Innovation
Understand and review
where customer
stands today
Analyze Customer
Vision/Strategy
compared to Industry
Vision &
Strategy
The path towards a digital tomorrow
Sample Engagement
Architecture
Governance
Business
Benefits
Transformation
Readiness
Digital
Operating Model
Tactical Initiatives Support
the business of Today
Strategic Initiatives Evolve
towards the Digital Tomorrow
Gap
Analysis
Digital Maturity
Assessment
Analyze
Current
Issue’s and
pain-points
Digital Vision
& Strategy,
Industry
Analysis
Financial Impact Strategic Roadmap
Commercial in Confidence | © Ericsson AB 2017 | October 2017

8. Commercial in Confidence | © Ericsson AB 2017 | October 2017
Digital Transformation Value
Assessment
DigitalTransformationValueAssessment
Adaptable interactive analysis tool translates digital solution capabilities into quantifiable financial metrics and KPIs.
Key to prioritizing investment decisions, developing a digital roadmap while maximizing profitability.
Digital value assessment
Financial Impact Analysis
Digital
Operating
Model
Transformation
Readiness
Business
Benefits
Infrastructure Shift
AS IS Financial Performance Model
Quantified
Investment
Justification
Strategic
Transformation
Roadmap
To Be Financial Impact based on
Transformation Scenarios
Digital Transformation Financial Impact Tool
Technology Driven use cases
Digital Solution Benefits
Customizable Metrics & Dimensioning
Interactive Financial Dashboard
5 – 7 Year Financial Horizon
Digital Initiative Prioritization
What if Scenario Analysis
Revenue; OPEX; CAPEX Impact
Application
Portfolio Analysis
Application
Simplification
Commercial in Confidence | © Ericsson AB 2017 | October 2017

9. Commercial in Confidence | © Ericsson AB 2017 | October 2017
So how do you
transform while
keeping the lights on?
Commercial in Confidence | © Ericsson AB 2017 | October 2017

10. Commercial in Confidence | © Ericsson AB 2017 | October 2017
Survey of ~1000 CIO’s and IT Decision Makers Regarding Applications
today’s Market realities
Source: Cap Gemini report – Tangled Web of IT applications stunts digital transformation
Source: Kable Research & Analysis
48% 37% 73% 57% 76%
Rapid growth,
24x7 and
anywhere access
New entrants
fully digitized
Big data for
customer insights
More
than
needed
Most are
mission
critical
20%
are
redundant
20%
should
retire
Rationalization
key to
success
60-80%
IT Budget evolving
and maintaining legacy
400+
Average # of FTE
maintaining legacy
Commercial in Confidence | © Ericsson AB 2017 | October 2017

11. Commercial in Confidence | © Ericsson AB 2017 | October 2017
Take Over Legacy Stack
Application Modernization
Application Development &
Maintenance
A
B
Accelerating IT
transformation
Taking you there!
Applications DB
Legacy Mainframe systems
App1
Data
baseApp3
App5
App2
App4
App6
Applications DB
Legacy Mainframe systems
App1
Data
baseApp3
App5
App2
App4
App6
Commercial in Confidence | © Ericsson AB 2017 | October 2017

12. Commercial in Confidence | © Ericsson AB 2017 | October 2017
BusinessValue
Time
Modernize
Retire
Upgrade
Retain/
Consolidate
Application Modernization
AnalysisTechnology
Maturity
Business
Value
Cost
Effectiveness
Portfolio
Risk
Commercial in Confidence | © Ericsson AB 2017 | October 2017

13. Commercial in Confidence | © Ericsson AB 2017 | October 2017
DEV OPSApplication
Portfolio
Analysis
Legacy
Applications
IT
Transformation
Cloudification
Digital
Technology
Application
Modernization
Enable digitalization journey
through bimodal approach
Readiness
Assessment
Organization Transformation
to embrace DevOps
Modernization
Execution
Progressive
Adoption
Continuous
Assessment
Commercial in Confidence | © Ericsson AB 2017 | October 2017

14. Commercial in Confidence | © Ericsson AB 2017 | October 2017
Modernization – a continuous
improvement cycle
Ericsson
Application
Modernization
Solution
Agile Collaborative
Development
DevOps
Adoption
Technology
Uplifts
No-Ops
Dev Ops
Continuous
Monitoring
Continuous
Customer
Feedback
Application
Demographics
Continuous
Business
Planning
Commercial in Confidence | © Ericsson AB 2017 | October 2017

15. Commercial in Confidence | © Ericsson AB 2017 | October 2017
gaining edge, innovating and
delivering value
Clean uncluttered
architecture
Return on investment in
less than 2 Years
Optimized team size
New capabilities to be
digital ready
Reduction in
annual ADM spend
Reduced
maintenance costs
New ways of working
Average drop in
ticket volumes
~40%
~30%
Commercial in Confidence | © Ericsson AB 2017 | October 2017

16. Commercial in Confidence | © Ericsson AB 2017 | October 2017
Want to learn more?
Contact one of our experts
Juan Carlos Prego Perez
Head of Application Modernization
Ericsson Business Area Digital Services
click here
Thao Tu
Head of Digital Transformation
Ericsson Business Area Digital Services
click here
Commercial in Confidence | © Ericsson AB 2017 | October 2017
Visit our website
on ericsson.com

17. Commercial in Confidence | © Ericsson AB 2017 | October 2017