1. Erika N. Moore
625 Chimney Rd
Rincon, Ga 31326
Phone: 912-247-8048
Enmoore91@yahoo.com
Objective___________________________________________________________
Obtain a position in a reputable organization being an ambitious hard worker utilizing my
knowledge, skills, and experience while contributing towards company objectives.
Skills______________________________________________________________
• Excellent Customer Service Attitude; Process Oriented, Good Interpersonal Skills
• Assertive, self-motivated, goal-oriented, organized and efficient, attention to detail
• A flexible, cooperative, hard worker, team player and reliable
• Experience Installing PC Software and Hardware; Visual Basic, TCP/IP, Digital Media
• Proficient in Word, Excel, Powerpoint, Dreamweaver, Firefox, Notes, HP Asset Manager,
Access, and ESC
• Web Design; Working Knowledge of ITIL; Cyber Security
• Experience with HP Asset Manager, Text files, Casper, Zenworks, and DDMI
• Experience with LAN Wireless Network and Wireless Network Connections
• Data Communications and Networking Experience; Print and File Sharing on LAN
• Database Administration; Systems Analysis and Design; Systems Design Lifecycle
Experience ________________________________________________________
Armstrong State University Savannah, GA
Student 05/10-05/15
• Administered access provisioning using WireShark on virtual Windows 2008 Servers
• Worked with Agile Product Management using Scrum
• Used Android Eclipse software to create mobile applications
• Programmed using C#, Java, Visual Basics, CSS, and PHP
• Systems Analysis and Design
• Operating Systems; Created MS SQL databases
• Created websites using HTML; Created an Ecommerce website
• Studied Fundamentals of Network Security Threats and Issues
• Studied Firewall Fundamentals along with VPN Fundamentals
• Created and Managed Firewalls and their Security
Steamers Savannah, GA
Waitress 09/14-present
• Provide excellent customer service
• Perform Open Prep work by preparing condiments, salad bar, and etc
• Take orders from customers; Enter orders in computer
• Service customer requests
• Bus tables as necessary; Restock salt, pepper, ketchup, and etc
• Take apart and clean salad bar; Clean restrooms
• Complete paperwork; Train new hires as necessary
• Perform closing work including cleanup and preparing silverware bundles
Computer Sciences Corporation Savannah, GA

2. Desktop Intern 08/10-08/12
• Configure desktops and laptops with a standard image
• Deploy pcs including desktops and laptops within established service level agreements
• Use ticketing system to complete work orders in Desktop and Asset Management
• Track Hardware Asset movement in HP Asset Manager using established processes
• Performed project work to validate software licensing
• Process Improvement in the area of IT Asset Management
• Experience with Casper, Zenworks, and DDMI
• Audit Asset assignment and status in HP Asset Manager (HP AM)
• Update HP Asset Manager Database records as necessary to correct errors
• Generate Asset reports in HP Asset Manager (HP AM)
• Perform Mass Data Entry projects; Create import files and templates
• Degauss equipment for Security purposes
• Establish pc LAN Connectivity in network closet
• Perform release management duties for desktops, laptops, and workstations
• Configure handsets; Install memory components and video cards
• Deliver Inventory to established stockrooms
• Communicate with customers about service requests via email and phone
• Prepare reports using Excel and Word
Galbreath and Sons Heating and Air Richmond Hill, GA
Activity Specialist 09/09-08/10
• Prepare quote packages and service agreements using Excel and Word
• Manage Customer Call Center; Coordinated special occasion events
• Dispatch calls to technicians utilizing ESC Application Software
• Performed billing tasks; Create advertising flyers using Powerpoint
• LAN Network Experience
West Chatham YMCA Pooler, GA
Lifeguard 05/08-07/10
• Served as Shift Leader; Provided lifeguard services for up to 100 people in pool
• Tested and Maintained proper chemical levels in pool
• Provided rescue services; Removed and resolved contaminations in pool
Education__________________________________________________________
Armstrong Atlantic State University Savannah, GA
Information Technology ( May 2015) May 2015
Minor in Cyber Security
References
Denise Lorenz, IT Supervisor
Gulfstream Aerospace
912-657-0151
Larry Galbreath, Owner
Galbreath and Sons
912-663-3315
Marie Graham, Office Manager

3. Adams Warnock, Inc
912-213-6357