1. Erin S. Bernhard
821 SW 47th Street Apt. 1
Cape Coral, FL. 33914
Mobile: 740.412.7779
erinsbernhard@yahoo.com
Professional Summary
Highly motivated individual with a diverse background and substantial experience in
customer service, billing/computer data entry, transcribing, office management and as a
podiatric assistant/surgical scrub tech. within a professional organization, preferably
medical, but not limited to. Versatile and dependable. Accustomed to fast paced
environments, multi-tasking and being an analytical thinker. Performs well in team
oriented and self-directed environments with exceptional interpersonal skills. I would
love to demonstrate and utilize my experiences, skills and abilities to meet your
organization’s immediate and long term needs. Enjoy animals, books and children!
Clerical/Management Skills
Calculate employee payroll for maintaining tax records
Computer data entry
Maintain schedules/appointments for multiple office staff and clients
Multi-line phone
Perform all clerical office responsibilities per company policy & procedure
Place orders for office supplies, equipment and services
Process accounts payable & payroll time sheets
Resolve accounting issues regarding billing of clients
Support management & staff with regards to communications and implementation
Technical Skills
Assist with surgical procedures in office & hospital operating room
Conduct post-procedure care plan instructions
Implement nursing care plans as warranted by physician
Rooming patients
Vitals

2. Work Experience
Pickaway Health Services/Berger Health System, Circleville, OH. 03/2008 to 09/2015
Customer Service Representative, Computer Data Entry, EMR, Clerical &
Accounting
RESPONSIBILITES included but not limited to demonstrating excellent customer
service in acting as a point of contact between Pickaway Health Services,
patients, other physician offices, administration and general public. Assisted in
caring for the needs of patients through appointment scheduling and other
clerical duties.
Schedule/confirm appointments with patients and providers, utilize multi line
phone, computer data with patient information (demographic, insurance
information, medical records). Continuously reviewed patient appointments &
records for insuring patient met eligibility of services.
SKILLS utilized by welcoming patient to the office and ascertained the nature of
their visit. Demonstrated excellent communication skills and a helpful attitude.
Provided appropriate paperwork to patients for them to complete prior to
receiving care. Register patients by entering demographics and insurance
information into the practice management system. Verified all information. Make
copies and utilized fax. Scheduled patient appointments within the site
parameters and ensure efficient patient flow. Made reminder calls to patients for
scheduled appointments 24-48 hours in advance. Assisted in providing
information to patients ie, patient financial assistance programs. Filed reports to
appropriate patient’s medical records. Maintained the computerized patient
database, including entering accurate patient and financial data. Kept electronic
files up to date with additional and/or new participant information.
Computed/typed letters & correspondence letters. Responsible for providing
telephone coverage and demonstrated excellent communication skills, telephone
etiquette and helpful attitude. Monitored office supply inventory, ordered supplies
as needed and applicable. Oversaw equipment maintenance and service.
Collected patient monies due at the time of service, co-payments, deductible,
self-pay balance or outstanding balance. Maintained/balanced cash drawer and
submitted daily monetary reconciliation to Reimbursement Manager.
Demonstrated flexibility in work routine to assist at various PHS work locations.
Always attended mandatory in-services and meetings.
Demonstrated responsibility for scope of position, competency at all levels in
providing care to all patients based on age, sex, weight, cultural and needs. For
non-clinical areas, attended training and demonstrated usage specific customer
services. Maintained skills, licensure, regulatory requirements, and credentials
needed to perform assigned duties. Demonstrated full knowledge of current
positions and department’s relationship to flow services and care plan of the
patient as well as all other services at Berger Health System.

3. ACCOMPLISHMENTS which demonstrated the Berger Way by a “can do/will do”
attitude and regularly displayed a commitment to excellence, quality, safety and
customer service and striving for continual improvement. Assisted with
Meaningful Use Certification continuing with Medical Home Requirements and
actively working with providers to build solid base goals through 2013-2015.
Assisted with transition of patients from previous providers to present providers
without disruption in care. Actively participated in the areas of Effectiveness,
Innovation & Care First.
Maintained competence in the job and duties performed by seeking opportunities
to learn new skills and shared those skills with colleagues. Utilized continuing
education pertaining to clerical and clinical training through the organization.
Gave 100% to striving for perfection, accuracy rate was exceptional in data entry
and collection of forms for proper processing. Increased TOS collections by 24%
which held the highest % of collections of all PHS primary care sites in 2014-
2015. Assisted training new front staff using best practices- this was supported
by outcomes from billing/collection efforts. Took on additional projects to benefit
the practice and/or patient by making the patients a priority. Worked well with
providers and co-workers to provide exceptional care and customer service to all
patients. Reliable, flexible and consistent with job performance. Represented the
organization with pride on and off the clock.
YMCA, Circleville, OH. 08/2006 to 10/2007
Lifeguard, Swim Instructor, Asst. Pool Manager
Edward A. Caplan, DPM, Circleville, OH. 05/1988 to 12/2006
Office Manager, Computer Data Entry/Billing, EMR, Clerical & Accounting,
Medical Assistant/Surgical Scrub Tech
Office manager to 3 office locations. Computer data/billing. Letter
correspondence to insurance companies and other physicians utilizing Microsoft
Word/Excel. Accounting associated with but not limited to employee payroll and
monthly/quarterly/yearly taxes. Advertising. Public relations. Speaking/healthcare
events. Employee training. Medical assistant. Surgical scrub technician in office
and hospital procedures.
Lewis M. Vichinsky, DPM, Columbus, OH. 07/1982 to 10/1987
Medical Assistant, Surgical Scrub Technician, Clerical & Accounting
Medical Assistant/Surgical Scrub in office and hospitals. Accounting. Billing.

4. Volunteering
K12 Inc., Herndon, VA. 06/2002 to 11/2007
Parent Educator, Public Speaker
Boy Scouts of America, Ohio Valley/Simon Kenton Council, Pickaway County, OH.
06/2002 to 01/2011
Scout Leader, Active Committee Member
Girl Scouts of the U.S.A., Pickaway County, OH. 07/2001 to 07/2002
Assistant Scout Leader
References/Point of Contact
Wendy Elliott, COO at Berger Health System (aka. Erin S. Caplan)
600 North Pickaway Street
Circleville, Ohio 43113
Cell: 740.412.6908
Phone: 740.420.8075
Penny Linthicum, at Pickaway Health Services (aka. Erin S. Caplan)
Director of Personnel & Patient Administration
210 Sharon Road
Circleville, Ohio 43113
Cell: 740.497.7311
David E. McMahon, MD (Internal Medicine) (aka. Erin S. Caplan)
9085 Southern Street
Orient, Ohio 43146
Phone: 614.277.4670