Time is money in order management — now more than ever. So why do many companies still manually process fax and email orders? More so, what strategies are industry leaders using to gain a competitive edge and ensure customer satisfaction? Read Aberdeen Group’s report, Visibility and Operational Efficiency: Basis for Effective Order Management, for exclusive insight on the link between order processing automation and best-in-class order-to-cash performance. Check out the sneak peak at the report and download it for free TODAY!

1. EXCELLENCE IN ORDER MANAGEMENT
Analyst Insights
EXCELLENCE IN
ORDER MANAGEMENT
The Benefits of Automation
Created by Name
2013/10/01
www.esker.com

2. Aberdeen recently released an Analyst Insight written by Ankita
Tyagi.
This Analyst Insight compiles information from two surveys in
2012 and 2013 that reached out to C-Level Executives mostly in
the Financial Service industry.
The Analyst Insight provides insights into how companies are
optimizing their ‘order-to-cash’ processes in order to serve
customers more quickly and provide better order processing.
Free Webinar
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3. Leading Objectives of the AR Department
The top improvement objectives for AR
departments revolved around accelerating order
management. Nearly half of the study
respondents listed reducing Days Sales
Outstanding (DSO) as a top objective.
Percentage of Respondents
Reduce DSO
49%
0%
10%
20%
30%
Percentage of Respondents
Source: Aberdeen Group, January 2012
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40%
50%
60%

4. AR OBJECTIVES
Additional Leading AR Objectives shown within the Study Include:
Reduce receivables processing cost/time.
Reduce ‘customer-to-cash’ or ‘order-to-cash’ cycle.
Improve transaction efficiency.
Source: Aberdeen Group, January 2012
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5. ARE YOU AN AR LEADER?—OR FOLLOWER?
Aberdeen defines:
Leaders: top performing organizations who achieve all of the AR objectives
Followers: organizations who do not achieve all of the AR objectives
Followers report a smaller satisfactory rating for their ability to provide accurate
and complete information when invoicing their customers.
Percentage of Respondents: Level of Satisfactory
Leaders
Followers
0%
10%
20%
30%
40%
50%
"Somewhat Satisfied" to "Extremely Satisfied"
Source: Aberdeen Group, January 2012
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60%
70%

6. HOW ARE THE LEADERS DOING IT?
Leading companies are more satisfied with their processes, as they
address and update their order-related queries rapidly through
Automation.
Leaders vs. Followers:
Percentage using Automation
Leaders
Followers
0%
5%
10%
15%
20%
25%
30%
Percentage using Automation
Source: Aberdeen Group, January 2012
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35%
40%
45%

7. GET THE FULL REPORT!
Check out the full report [by clicking on the button below] and learn
more about how Leading companies have achieved the following
with Automation…
Integration of billing and collections with order entry and credit with no
duplication entry
Real-time visibility into current exceptions by customer, problem, type, etc.
Standardized enterprise-wide procedures for order fulfillment, delivery and
shipment
Standardized enterprise-wide procedures for quotation and order management
Click here!
Source: Aberdeen Group, January 2012
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