Your business needs fax. But doing it quickly, easily and cost-effectively? That can be tricky.
Cloud faxing can offer real advantages over fax machines and in-house fax server software, especially if you’re looking to:
-Simplify your ERP landscape and consolidate servers
-Free-up resources for core business activities
-Reduce infrastructure costs and unbudgeted spending
-Implement faxing as part of an ERP rollout or upgrade
View this webinar recording and learn how you can deploy faxing throughout your entire organization with features like real-time status and 24/7 year-round availability.
2. IT and Business Benefits of Cloud Faxing Cloud Fax
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Companies Still Use Fax?
Fax market growing
– Predicted to reach $700 million in 2014
• 15.2% annual growth since 2009
Driven by:
– Rise of IP
– Unified communication initiatives
– Regulations (HIPPA, etc)
– Production faxing
3. IT and Business Benefits of Cloud Faxing Cloud Fax
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Why Fax is Still Needed
Supply chain efficiency
– Bundling POs with other documents
– Delivery to multiple recipients
Does your fax solution help with customer billing?
– Bundling invoices with other documents
– Subscription lists
– Option for customers to receive via postal mail
Can your fax solution process inbound customer orders
and vendor invoices?
– Intelligent routing and prioritizing
– Reporting on process metrics
Customer service
– Access to documents for dispute resolution
– Competitive advantage
4. IT and Business Benefits of Cloud Faxing Cloud Fax
#QuitPaper
Why Fax is a Pain to IT Staff
Software vendor mergers
and acquisitions
Products at end of life or no
longer supported
Customer support issues
Asset management & TCO
– Maintenance costs spiraling
out of control
– Multiple servers
– Telephony costs
– Telecom charges
Stability issues
– What Disaster Recovery
Plan?
Functional limitations
– Scalability to support growth
– Status notification
– FOIP
– Support for virtualization
technologies
Too much paper
– Hard copies
– Manual filing
5. IT and Business Benefits of Cloud Faxing Cloud Fax
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What’s Behind the Move to the Cloud?
80% of IT budgets go to
maintenance
Bandwidth and connectivity is
there
Integration technology is
available
Security standards (SSL) are
proven
Tough economic times
demand cost control and
process efficiency
6. IT and Business Benefits of Cloud Faxing Cloud Fax
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Cost of Software vs. SaaS (Cloud Services)
On Premise SaaS
Hardware Purchase 9%
Software License 16%
Software
Maintenance
Implementation &
Customization
Hardware
Maintenance
Upgrade Costs
20%
25%
11%
19%
Initial Set-up
Traffic Fee
10%
65%
Hidden Costs
Customization 25%
7. IT and Business Benefits of Cloud Faxing Cloud Fax
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Cloud Faxing Facts
Market for fax services will continue to grow by at
least 15% to over $2 billion by 2016
Ability to send and receive faxes electronically
Capability to manage fax activity
Ability to integrate fax with business applications
Ability to help clients Go Green and quit paper
8. IT and Business Benefits of Cloud Faxing Cloud Fax
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Benefits of Cloud Faxing
Reduce fax-related costs and unbudgeted spend
Focus on core competencies
Improve disaster recovery strategy
Lay the foundation of data capture, workflow
tools, postal mail automation & business process
improvement
9. IT and Business Benefits of Cloud Faxing Cloud Fax
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Conventional Fax Process
Long and tedious manual faxing procedure
High dependence on production equipment
Printers
Fax machines
Dedicated fax lines, modems
High production and delivery costs
High maintenance associated with production means
Traffic limitations
List of Expenses
Manual Touch Point
Type number
then wait
Receipt
Confirmation
Manual Process
Mr
Johns
Mr
Johns
Printing
Archive
copy
Customers
Suppliers
Partners
10. IT and Business Benefits of Cloud Faxing Cloud Fax
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List of Expenses
Fax on Demand Routine
Mr
Johns
Quick faxing procedure
No manual intervention
Fax delivery costs reduced by up to 50%
Overall fax production cost reduced by up to 98%
No downtime and peak traffic issues
No maintenance
Customers
Suppliers
Partners
Automatic
Archive
Esker on Demand
Facility
11. IT and Business Benefits of Cloud Faxing Cloud Fax
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Download the Full Presentation
To view the full 50-minute presentation, click on the link below!
Watch the Presentation
Notas del editor
If you focus on fax alone, rather than converging around core business issues, an organization places strict limitations on its ability to improve processes within the order-to-cash and procure-to-pay cycles. Deciding to replace a fax server gives you a valuable opportunity for your organization to examine the impact of that decision on key business processes. For example, if you receive any orders via fax, you may want to look at a solution that can automatically create the order in your ERP application.
So, with specific regard to faxing technology, organizations face a variety of issues with the tools they rely on to support day-to-day business operations. Some key factors to consider include:Fax software company mergers and acquisitions, such as those involving RightFax and TOPCALL, creating uncertainty surrounding the future of installed fax server products.Customer support issues resulting from unresponsiveness and insufficient knowledge of the product in relation to organizations’ specific environments and business processes.Asset management and TCO — total cost of ownership associated with running and managing assets to support faxing, including server maintenance costs spiraling out of control along with telephony expenses and telecom charges.Stability issues with fax servers that may fail without warning, causing disruptions that ripple throughout the business.Functional limitations such as a lack of scalability to support growth, notification of fax delivery status, self-service capability for users to resend faxes if necessary, and support for technologies such as Fax over IP (FOIP).Too much paper as organizations still find it necessary to print hard copies and file fax documents manually.
So, what is causing more businesses to move towards using a service? Well, for one, budget cuts and constraints. Trying to do more with less. A lot of companies are on spending freezes or can only stick with what is allocated in the budget. Depending on the volume of faxes you are sending and receiving, switching from a server to a service can actually be less than what you are currently paying in annual maintenance for your server, plus you are saving on paper, toner, Telco costs, etc. The bandwidth and technology are there, as you already have an internet connection. And Esker will provide you with API files to be able to integrate this cloud based technology within your current software if need-be.
So, what are the facts on Fax?Analyst say that “the overall fax service industry will increase from $1,010 billion in 2011 to $2,045 billion in 2016, a 15.2% compound annual growth rate.”Using a service allows you to send and receive faxes, manage the activity being done within the account, and even integrate the service within your current business application.
To summarize…some of the key benefits of using a clouds solution for fax vs a fax server (or fax machine) include:1. Reducing fax-related costs and unbudgeted spend (no more toner, paper, fax machines needed)2. Focus on core competencies3. Improve disaster recovery strategy – you don’t have to worry about your fax server failing, cloud faxing is backed up my multiple data centers4. A cloud service can be used to lay the foundation of data capture, workflow tools, postal mail automation & other business process improvement initiatives