1. CURRICULUM VITAE
ESMé I COERT
PERSONAL PARTICULARS
NAME : Esmé Imelda Coert
CONTACT NUMBERS : Work (021) 685-4020, Home (021) 8205021, Cell 0829682186
ID NUMBER : 770820 0092 08 9 (20 August 1977)
OWN TRANSPORT : Yes
HOME ADDRESS : 35, 4TH
Avenue, Fairways, Cape Town, 7800
LANGUAGE : Afrikaans and English
AVAILABILITY : 30 Days
EDUCATION AND TRAINING
EDUCATION : Matric 1995
Groenvlei Senior Secondary School
English, Afrikaans, Geography, Typing, Business
Economics, Biology
TERTIARY EDUCATION : 2003 – S A School of Paralegal Studies
1 Year Paralegal Diploma
(Conveyancing, Wills and Estate Planning, Criminal
Law Procedures, Civil Litigation)
STUDIES : University of Pretoria – Correspondence
Commercial Certificate as Property Practitioner
(Incomplete)
COURSES : Ghost Convey Certificate – Korbitec
Webconvey Certificate - Korbitec
COMPUTER LITERACY : Ms Word, MS Excel, MS Outlook, Internet, LAW
(Conveyancing Software), Regibond, Ghost Convey,
Webconvey, Dictaphone Typing, Credit Bureau for TNP
screening, Nicor, Citrix, Windeed, Aktex
CAREER HISTORY
COMPANY NAME : Spire Property Group (Pty) Ltd
POSITION HELD : Property Administrator
EMPLOYED PERIOD : November 2014 – Current
DUTIES : PLEASE SEE ANNEXURE “A”
COMPANY NAME : Eris Property Group (Pty) Ltd
POSITION HELD : Property Administrator / Debtors Administrator
EMPLOYED PERIOD : September 2010 – October 2014
DUTIES : PLEASE SEE ANNEXURE “B”
REASON FOR LEAVING : Better prospects
COMPANY NAME : Eris Property Group (Pty) Ltd
POSITION HELD : Lease Administrator
EMPLOYED PERIOD : August 2009 – August 2010
REASON FOR LEAVING : Promotion

2. DUTIES:
 To open tenant file and ensure accuracy and completeness of original records.
 Typing of lease documentation/ agreements.
 To ensure information is accurate on lease document.
 Compile and update lease register daily.
 To bind original lease and annexures.
 To distribute and monitor signature of lease agreements.
 Ensure that all the following documents have been forwarded/received a) FICA Documents,
b) OSHACT hand book forwarded to the tenant, c) All ITC checks have been done d) House
rules forwarded to the tenant
 Ensure information and data captured from lease input forms is accurate and comprehensive.
 Generate and compile lease agreements in accordance with the lease input forms
 Distribute and monitor signatures of lease agreements
 To ensure that commission claims are submitted with the agreements of lease and are
 processed and forwarded to Property Administrators for approval.
 Prepare standard letter to tenant enclosing copy of finalised standard lease document.
 To ensure that commission claims submitted with Signed agreements of lease are processed
 and forwarded to Finance for processing onto PIMS.
 Compile and update lease register daily.
 Compile lease audit quarterly.
 To ensure that leases are recorded and secured within fireproof safe and electronic copies
 saved on the Share Drive
 Record and ensure accurate storage and security of original documentation.
 Maintain a register of bank guarantees and monitor the expiry thereof
 Regular liaison with Property Managers / Administrators on lease administration,
 documentation / information required.
 Compile and distribute monthly reports in respect of Manpack, commission claims, signed
 and unsigned leases, and any other reports necessary from time to time, accurately,
 comprehensively and timorously
 Ensure compliance with company procedures in accordance with the functions, as amended
 from time to time.
 Ensure compliance with company procedure in accordance with the flowcharts as amended
 from time to time.
 Perform all and any other duties as reasonably required from time to time
COMPANY NAME : Eris Property Group (Pty) Ltd
POSITION HELD : Tenant Liaison / Facilities Administrator
EMPLOYED PERIOD : September 2008 – August 2009
REASON FOR LEAVING : Internal transfer
DUTIES:
 Comply with internal requirements regarding the upkeep of filing systems
 Provide a backup to help desk with regard to creating of purchase orders together with
supporting documents on the FSI system.
 Provide a backup to help desk with regard to assigning job cards to external contractors,
internal maintenance operatives and PSM on FSI
 Provide a backup to help desk with regard to following up on status of all calls and job cards
issued
 Provide a backup to help desk with regard to the efficient operation of FSI system

3.  Provide a backup to help desk with regard to the fast and efficient handling of calls and e-mails
received by call centre, including regular feedback to clients
 Distribution of statements at GW and Claremont Terraces
 General administration duties in the office and assist the Account Executive when needed.
 Diary Management for the Account Executive
 Collection and distribution of mail including internal mail to Cape Town office
 Updating of per capita listing with Security and Tenants and sending updated list to Property
Administrator.
 Provide a backup to help desk with regard to dispatching service providers for maintenance
requests when requested by Property Service Manager, Accounts Executive or Centre
Manager.
 Re-allocations of parking when someone is on leave
 Manage the new applications and renewals of gym membership, issue membership cards
 Manage the requirement of the executive suite with regard to:- Boardroom bookings, Catering
for meetings, Checking that facilities are neat & tidy, ensuring that equipment, e.g. pc, projector
are in working order, check that lighting and air conditioning are in working order as per tenant
requirements
 Liaise with relevant service providers regarding cleaning and pest control
 Working very closely with Building Manager and his team
 Control and management of Petty Cash
 Liaison between internal & external clients in a professional and courteous manner.
 Maintain regular contact with tenants to ensure good relations between landlord and tenants
and follow up with any queries or complaints with relevant parties such as Account Executive
and PSM
 Arrange for Tenant Liaison Meetings
 Type agendas for the meetings
 Take, type and distribute minutes for the meetings
 Assist Accounts Executive with compilation and distribution of monthly manpacs for Clients.
COMPANY NAME : Balsillies Strauss Daly Inc
POSITION HELD : Conveyancing Secretary
EMPLOYED PERIOD : February 2007 - August 2008
REASON FOR LEAVING : Retrenchment
DUTIES:
 Switchboard duties
 Opening of new files
 Registration of new bonds (Nedbank/Absa Bank)
 Cancellation of bonds
 Receive instructions via in-house system (Webconvey)
 Client, Bank and Transfer Attorney Liaison
 Arrangement of finance charges
 Settle all outstanding accounts on behalf of the bank
 Filing and achieving
COMPANY NAME : JHI Real Estate
POSITION HELD : Leasing Administrator
EMPLOYED PERIOD : September 2005 – January 2007
REASON FOR LEAVING : Company Restructuring
DUTIES:

4.  Full lease administration
 Drafting of lease agreements, addendums, special conditions and ensuring timeous signature
 thereof
 Compiling of all support documentation
 Commission invoices
 Management of Parking Facilities
 Management of turnover rentals
 Capturing of lease agreements
 Creating and distributing of monthly vacancy schedules to brokers nationally
 Furnish brokers with information regarding the premises (floor plans, internal layouts, offer to
 lease, contractors details, costing, rental specifications, lease specifications)
 Obtaining ITC enquiries and Bank Codes
 Tenant installations
 Vacancy schedules
 Landlord’s references
 Landlord’s approval
 Attending to counter offers, parking agreements and addendums
 Collecting of deposits and first month’s rental
 Collecting of FICA documents
Acting Centre Manager of Grand Central Shopping Centre (Cape Town CBD) for two months in
absence of a colleague:
 Attending to Tenant’s queries
 Daily banking of parking takings and rental amounting to ±R60 000,00
 Payment allocations
 Distribution of renal invoices
COMPANY NAME : Pam Golding Properties
POSITION HELD : Conveyancing Secretary / Tenant Liaison
EMPLOYED PERIOD : March 2003 – September 2005
REASON FOR LEAVING : Better prospects
DUTIES:
 Monitoring Sales
 Reporting to sellers, purchasers and estate agents
 Compiling of monthly sales reports and commission reports
 Outstanding sales and weekly reports
 Amending of deeds of sales
 Drafting of support documentation
 Attending to queries by the seller and purchaser
 Compiling reports of commissions due to estate agents
 Attending to collection of deposit
 Release of the deposit to the attorneys on registration of transfer
 Creating of mail drops, brochures and presentation packs for distribution
 Updating of company website for advertising purposes
 Monitoring of adverts placed by agents
 Creating layout of adds/pictures for various newspapers
 Calculating costing of adds per estate agent
 Compiling monthly advertising reports by agent and area
 Assist in the selection of top properties to be published in the Icon Magazine or at local or
 international exhibitions
 Assist in the selection of “Chairman’s Choice”

5. COMPANY NAME : C & A Friedlander
POSITION HELD : Conveyancing Secretary
EMPLOYED PERIOD : September 2002 – February 2003
REASON FOR LEAVING : Better prospects
DUTIES:
 Registration of local transfers and all relative functions involved, from receipt of the Deed of
 Sale to closing of file
COMPANY NAME : Walkers Inc
POSITION HELD : Conveyancing Secretary
EMPLOYED PERIOD : April 1997 – August 2002
REASON FOR LEAVING : Better prospects
DUTIES:
 Dictaphone Typing
 Secretarial support to article clerks
 Cancellation of Nedbank and Absa Bonds
 Registration of transfers and bonds (Nedbank, Standard Bank and Absa Bank)
 Assisting the accounts department where necessary
COMPANY NAME : Ebrahim’s Incorporated
POSITION HELD : Junior Conveyancing Secretary
EMPLOYED PERIOD : March 1996 – March 1997
REASON FOR LEAVING : Better prospects
DUTIES:
 General administrative duties, including typing, filing, receipting of money paid by clients in the
 Collection Department,
 Reception duties
 Attending Deeds Office for lodgement of Transfers and Bonds
 Attending Local Municipalities for Rates and Transfer duty applications
 Banking and Post Office Duties

6. PROPERTY ADMINISTRATOR FUNCTIONS
Annexure “A”
Daily Responsibilities
Queries and Reconciliations
o Responding to general queries from the property owner, his staff, tenants and brokers within 1 day of receiving
telephone call, fax or e-mail.
o Responding to all queries in respect of rental, electricity, water, sewerage, rates, interest, legal fees and
maintenance within 1 day of receiving telephone call, fax or e-mail.
o Attending to all reconciliations in respect of rental, electricity, water, sewerage, rates, water, legal fees within 1
day of receiving telephone call, fax or e-mail. (No reconciliations are to be done by the Debtors Administrator
as it is the responsibility of the Property Administrator to ensure that the details on the rental statement are
correct.)
o Processing of all adjustments including, ensuring that any credit or refunds due to the owners and/or tenants
are processed timeously.
o Filing of all correspondence in respect of the above.
Vacancies
o Vacating the tenant on MRI at the end of the lease period if the tenant does not renew his lease.
o Liaising with the property brokers regarding the vacant space that is reflected on the vacancy schedule.
o Filing of all correspondence in respect of the above.
o Updating of vacancy notes on MRI when a tenant is vacated.
Leasing
o Preparation of all ‘Offers to Lease’, including forwarding to tenant and ensuring that all signed documentation
is returned timeously.
o Checking of tenants’ credit rating with ITC and obtaining Property Manager’s approval of tenant’s credit
worthiness.
o Preparation of all ‘Lease Agreements’, Addendums, Cessions, etc.
o Capturing of all lease details reflected on the schedule pages of the Lease Agreement on MRI, printing the
‘Lease Profile’ report and checking of the ‘Lease Profile’ against the original Lease Agreement.
o Forwarding of lease documentation to tenant and ensuring that all signed documentation is returned timeously.
o Forwarding of signed lease documentation to Landlord for approval and signature and ensuring that all signed
documentation is returned timeously.
o Updating of leasing notes on MRI when an ‘Offer to Lease’ is sent to a tenant or broker.
o Updating of notes on MRI regarding progress being made in finalising the lease documentation.
o Ensuring that all FICA documentation – i.e. Identity Documents, CC Founding Statements, Company
Registration and VAT Registration documents are returned with the signed lease agreement.
Maintenance
o Attending to all maintenance issues for the property portfolio.
o Sending Work Orders to the Contractors with clear instructions as to what maintenance work is to be quoted
on or carried out.
o Instructing the contractors to proceed with the work once the necessary approval has been obtained from the

7. Property Owner (where required).
o Following up to confirm that the work has been completed to the required standard.
General Administration
o Assisting the Property Manager in respect of all administration requirements including the typing of circulars to
tenants, etc.
o Arranging meetings between the Property Manager and the tenant where required.
o Contacting all owners who do not have their rental statement e-mailed to them to obtain their e-mail address
and capturing the e-mail address on MRI.
o E-mailing and or faxing debit authorisation forms to all owners who do not pay by debit order for completion
and capturing of the signed debit order details on MRI. A copy of the signed debit order authorisation is to be
given to the Debtors Administrator for processing on FNB.
o Filing of all correspondence in respect of the above.
o Assisting the Debtors Administrator where required.
Monthly Responsibilities
Take-on and Handover:
o Capturing new building details on MRI, including loading new suites, rent, electricity, water, sewerage, interest
and the debtors brought forward balances.
o Handing over buildings to the new Managing Agents in terms of the handover procedure for the Commercial
Property Portfolio.
o Ensuring that all receipts for buildings that have been handed over to the new Managing Agent are paid over
to the new Managing Agent timeously.
o Review ‘Daily Bank Balances’ report on an ongoing basis after hand-over and ensure that any balances for
‘inactive’ buildings are paid over to the new Managing Agent.
Budgets:
o Reforecasting the Foresight Budgets on the last working day of each month.
o Printing of the Projected Budgets before 09h00 on the 6
th
of each month and forwarding the Projected Budget
reports to the Property Manager for noting of any adjustments to be made to the Foresight budget.
o Capturing of any adjustments to the working budgets on Foresight, recalculating the budget and uploading the
revised working budget to the General Ledger. This is to be completed between the 6
th
and 12
th
of the month.
Management Reports:
o Running the Trial Balance, Rent Roll and Owner Statements for each client before 13h00 on the 7
th
of each
month, including e-mailing the reports to the Owner and/or his representative.
o Running the full set of ‘Management Reports’ before 13h00 on the 17
th
of each month, including e-mailing the
management report to the Owner and/or his representative.
Owner Statements and Owner Payments:
o Close and run Owner Statements for the previous calendar month before 09h00 on the 6
th
of the following
month.
o Run all owner statements for the current month before 09h00 on the 7
th
of each month and indicate the Rand
amount to be paid to the Owner by the Creditors Administrator.
o Owner statement for ‘closed’ financial period to be sent to Owner together with file containing original paid
invoices for the relevant financial period.
General:
o Running the ‘Automated Credit Apply’ before 09h00 on the 4
th
of each month for the Property Administrators

8. respective portfolios.
o Ensuring that all recoveries are loaded in respect of items deemed recoverable in terms of the Lease
Agreement.
o Printing of the rental statements which are not e-mailed on the 17
th
and arranging for these statements to be
folded, inserted into envelopes and posted. This must be kept to an absolute minimum.
o Updating market rentals on MRI by the 25
th
of each month.
o Contacting tenants for turnover figures.
o Manage relevant portfolio parking schedules (where applicable).
Annual Responsibilities:
o Archiving of tenant files and building files into the Metrofile system. This is done once annually in June and
consists of files older than the current and immediately prior financial year.
o Audit Lease Agreements for Turnover Clauses to make notes on MRI and to follow-up and action when
necessary.
o Ensuring that all municipal increases are loaded timeously before the 15
th
of August each year.

9. DEBTORS AND PROPERTY ADMINISTRATOR FUNCTIONS
Annexure “B”
DEBTORS ADMINISTRATOR PROPERTY ADMINISTRATOR.
 Efficient and timeous processing of information
in order to generate accurate Tenant
statements.
 Lease administration.
 Maintaining and updating Tenant accounts on
PIMS.
 Income and expense control.
 Handling of tenant account related queries and
tenant re-conciliations.
 Tenant liaison.
 Full receipting function.
 Ensuring all instructions are handed to DA for
statement processing and ensure debit runs are
checked and authorised.
 Assisting Accounts dept. with general ledger
reconciliations.
 Telephonic follow up of arrears.  Telephonic follow up of arrears
 Assisting Property Administrator and Property
Manager when necessary.
 Assisting Debtors Administrator and Property
Manager when necessary.
 CMS data files  CMS data files
Instructions for final readings, new Tenants or any other
changes to the data files to be emailed to CMS.
Data files to be received from CMS by the 1st
of the
month. Ensure files are accurate and that all instructions
have been processed. Batches to be checked by PA.
Advise DA of any new Tenants, final readings (vacating
tenants) or changes to data files. Second check to ensure
accuracy of the CMS data files.
 Lease instructions and current expiries  Lease instructions
All lease instructions to be loaded on PIMS. Note. Lease
profiles to be checked and signed by PA . Current
expiries to be updated where applicable on instruction
from Property Manager.
Lease instructions to be prepared for DA for processing on
PIMS. Check and sign lease profiles to ensure correct
billing and escalations, and activated my the PM
 Other Municipal recoveries  Other Municipal recoveries
All other municipal recoveries to be loaded as unit
billings.
Prepare unit billings for pro-rata recovery of refuse
sewerage & water where applicable for DA for processing
on PIMS.
 Repairs & Security Recoveries  Repairs & Security Recoveries
Manual invoices to be loaded for repairs and security
recoveries. Note. ensure Tenant’s copy is attached to
statement for posting.
Prepare adjustment voucher for repairs & security
recoveries for DA for processing on PIMS.
 ADHOC Recoveries/Adjustments  ADHOC Recoveries
All ADHOC recoveries & adjustments to be loaded. Prepare adjustment voucher for DA for any ADHOC
recoveries/adjustments.
 Lease billing processes Lease billing processes
Lease billings to be run and checked against previous
month’s billings and new instructions to ensure we are
billing the correct income & that escalations are
processed.
Lease billings to be run by the DA and checked against
previous month’s billings and new instructions to ensure
we are billing the correct income & that escalations are
processed. 2nd
check done by the PA
 Debit runs  Debit runs
Run “print-only” debit runs once all instructions are
processed. Check for “does not balance” message,
which indicates PIMS or Great Plains error. PA to check
“print-only” debit run and all final changes/corrections to
be processed before final debit run and statements can
be run.
“Print-only” debit runs to be checked against previous
months debit run and with current month’s instructions.
Changes/corrections to debit run to be given to DA to
process.
Final Debit Run to be signed off by the PA’s.
 Statement run
Statements to be run, batched and dispatched to tenants
by 23rd
of the month. Ensure that all relevant
attachments are sent with statements. Statements to be
faxed to tenants where applicable.
 Supplementary statements  Supplementary statements
Supplementary to be processed where applicable. Instruction for supplementary statements to DA where
applicable.

10. DEBTORS ADMINISTRATOR PROPERTY ADMINISTRATOR.
 Debit order process  Debit order process
All debit order instructions to be loaded. “Print-only”
debit order batch process to be run for checking by PA.
Debit order Report to be sent to Sandton for processing.
Once processed ensure that receipts are applied against
relevant invoices on Great Plains. Advise accounts of
R/D’s in order to process correcting journal (refer debit
order process).
Sign up new and existing Tenants where necessary. Check
debit order “print-only” batch to ensure accuracy, and PA’s
to sign off before handing to DA’s for onward transmission
to Santon
 Process annual rates increases on PIMS as per
instruction from PA.
 Prepare rates schedule for the recovery of
annual rates increases to be authorised by
LM/PM and loaded by DA.
 Check lease profiles/tenancy schedules to
ensure accuracy.
 Ensuring that all tenant and unit information is
updated on PIMS.
 Instructions to DA for updating of tenant and
unit information where necessary.
Receipting process Lease administration process
 Ensure that payments are allocated to the
correct tenants.
 Processing and applying of receipts on Great
Plains. No longer applicable as the system
apply’s rcpts automatically
 Ensure that cheques received are recorded in
the cheque register and banked.
 Credit Check
On receipt of signed offer, ensure that credit check is done
and all FICA requirements are met.
 Open up new Tenant file, if not already done so
my the Lease Administrator.
Prepare lease instruction to be signed by PM for lease
admin to prepare the lease document, and for DA for
loading onto PIMS. This will include the calculation of the
commission and the admin fees.
Once lease has been loaded, DA print Lease Profile, checks
it against the instruction (escalations, % etc), hands to PA
for checking and signing, then to the LM, for activation on
PIMS
Arrears processing Arrears processing
 Telephonic follow up of payments to ensure
that payments are made on or before the 1st
of the month.
 Updating arrears schedule and flagging any
potential problems to PM/LM to determine
further action i.e. interest & late payment
charges or 7 day letter.
Arrears processing as shown in the debtors column is also
actioned by the PA’s….
General ledger re-cons  Leasing costs
 Prepare monthly debtors control and tenant
deposit recons for accounts dept.
 Where applicable instruction to accounts for
correcting journals to be processed.
Ensure that all costs, including deposit, admin fees and
stamp duty charges are raised and recovered from the
Tenant.
Follow up on IBG where applicable.
Ensure that in the case of an external broker that
commission invoice is coded and passed to creditors for
payment.
General  Lease document
Handling of tenant account related queries and
preparing tenant re-cons where applicable.
Forward Lease to Tenant for signature. Ensure all pages
are initialled by both signatory and witness. Once signed
lease received, prepare Lease Submission/ Lease Audit
Checklist form to be submitted for signature by Landlord.
 Concluded Lease
Ensure that a copy of signed stamped lease is forwarded
to tenant. Lease register to be updated. ( done in
conjunction with the Lease Administrator)
Income & expense control
 Coding of invoices
Coding of invoices as per the monthly expense check list
per building. Invoices to be authorised by PSM & PM
where applicable. All FMA and property services order
forms to be routed via PA to ensure control of invoices and
accuracy of accruals. Once authorised to be passed to
creditors for payment. Copies to be made for PS filing.
Follow up on outstanding invoices where necessary.
 Accruals processing
Checking income and expense ledgers.
Identifying accruals to be processed by accounts dept. by
the monthly deadline. Accrual instruction to be checked
and authorised by AE, PM/LM & PSM to ensure that all

11. accruals have been identified.
DEBTORS ADMINISTRATOR PROPERTY ADMINISTRATOR
Income & expense control Cont.
 Variance reporting
Assisting PM with queries relating to variances on
income accounts.
Lease audits
 Check that the lease profile loaded
on PIMS is in line with lease
document and ensure that all
leasing charges have been raised
and recovered.
 Conduct annual lease audits on all
properties to ensure that we have a
concluded lease for all tenants.
Parking Management and Parking audits
 Assist PM in conducting parking audits to
ensure the correct parking allocation and
billing.
 Assisting with the managing of access
card control system when necessary.
 Managing of parking schedules per
building.
 Assisting Security with the wheel clamping
process.
Tenant vacating process
 Processing all final recoveries and
tenant deposits as per instruction
from PA.
 Ensure that all final recoveries are billed
i.e elec, water, refuse, sewerage and any
final repairs arising from the exit
inspection.
 Refunding of tenant deposits and interest
calculations where applicable once all
leasing requirements have been met.
 Ensure that IBG is returned to the tenant
once all leasing requirements have been
met.
Legal handovers
 Prepare accounts for handover to
Attorneys authorised by PM.