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5 Tips for Webinar Success
Amanda Thomas
Marketing Technology Consultant
About Me
4x Marketo Champion
Houston MUG Leader
7 Years in Marketo
Adobe Summit Speaker
Contact Me!
All Social: @heyamandat
Email: athomas@etumos.com
Agenda
Leverage The Data
Promotional Plan
Follow Up Plan
Optimize Registration Page
Speakers & Topics
#1 Leverage The Data
Provided by your webinar platform
Data You Can Expect
Leverage The Data
● Registration and attendee information
● Engagement analytics
○ Engagement type (question,
comments, etc.)
○ Answers given
○ “Active listening”
○ Time in session
● Webinar run Time, start time, end time
● Polls and surveys
How To Use The Data
Leverage The Data
● Personalize follow-ups
○ Attended vs. No show
○ Time in session/active Listening
○ Q&A
● Integrate Q&A into follow up plan
○ Send blogs, videos answering commonly asked questions
● Plan your next webinar
○ Use feedback from surveys to pick your next topic
● Use Poll results/answers as data enrichment
#2 Promotional Plan
To Drive Registration
Webinar Timeline
-6
weeks
Webinar
Request
-4
Weeks
Registration
Live:
First Email
Promotion
& Banner on
Home Page
-3
Weeks
Second
Promotion:
Social &
Partner Email
-2
Weeks
Third
Promotion:
Email, Social,
Sales
Outreach
-1
Week
Fourth
Promotion:
Email, Social,
Partner
Week
Of
Reminder to
those
registered &
Sales
Outreach
Channels
Promotional Plan
Social Media
Your Website
3rd Party/Partner Websites
Email Marketing
Sales Emails
Paid Media/Ads
Reporting
Promotional Plan
7
10
8
4
5
7
6
3
12
13
11
7
0
2
4
6
8
10
12
14
Week 1 Week 2 Week 3 Week 4
Registration By Date & Channel
Social Website Email
26%
Week 1
31%
Social
46%
Email
22%
Website
32%
Week 2
27%
Week 3
Email Promo Best Practices
Promotional Plan
● Subject Line: Short, include the
date!
● CTA button at the top/ in the
banner image
● When, What, Who in every email
● Speaker image
● Use regularly scheduled emails
● Use preheader text
Testing
Promotional Plan
● Move around the timing/channels on
your timeline
● Social Promotion
○ Images/ vs web page
○ Hashtags
● Email Promotion
○ Subject line
○ Banner images
○ CTAs
● Web Promotion
○ Images
○ Banners/pop-ups
#3 Follow Up Plan
To Drive Sales Engagement
Webinar Follow Up Timeline
Week
Of
Webinar
Recording
+1
Week
Q&A/ Content
related to
Most asked
Question
+2
Weeks
Another
related
video/blog
+3
Weeks
Book a Demo/
Contact Sales
Best Practices
● Do you have content for follow up?
● Is the content you’re promoting already in
a nurture?
● End with a contact form CTA
● Relate it back to the webinar
● Send it from the speaker/moderator
● Include a play button over the recording/
actionable image
● Will your webinar topic be relevant 4
weeks from now?
Follow Up Plan
#4 Optimize Registration Page
To Support Demand Gen
Best Practices
● No navigation bar
● Form above the fold
● Short form
● Image of speakers
● Highlight (only) topic &
Include why it’s important
Registration Page
Testing
Registration Page
● Placement of speakers
● Length of description
● Progressive profiling
/additional “pop up” fields
● Form header
● Landing page test groups
#5 Speakers & Topics
Choosing the right one to increase velocity & conversions
Best Practices
Speakers & Topics
● Ideas for topics
○ Relevant
○ Most downloaded content
○ Best selling product
○ Topics to move the funnel
● Speakers
○ Customer webinars can be good
prospect webinars!
○ Industry leaders
○ Leverage partner relationships
Speakers Make the Difference
Speakers & Topics
2xREGISTRANTS
● Increase in engagement for Q&A
● Increase in registration
○ When one or more 3rd Party
speakers are involved
● Increase in Sales engagement
Q&A
Contact Me!
All Social: /heyamandat
Email: athomas@etumos.com

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5 Tips for Webinar Success

  • 1. 5 Tips for Webinar Success Amanda Thomas Marketing Technology Consultant
  • 2. About Me 4x Marketo Champion Houston MUG Leader 7 Years in Marketo Adobe Summit Speaker Contact Me! All Social: @heyamandat Email: athomas@etumos.com
  • 3. Agenda Leverage The Data Promotional Plan Follow Up Plan Optimize Registration Page Speakers & Topics
  • 4. #1 Leverage The Data Provided by your webinar platform
  • 5. Data You Can Expect Leverage The Data ● Registration and attendee information ● Engagement analytics ○ Engagement type (question, comments, etc.) ○ Answers given ○ “Active listening” ○ Time in session ● Webinar run Time, start time, end time ● Polls and surveys
  • 6. How To Use The Data Leverage The Data ● Personalize follow-ups ○ Attended vs. No show ○ Time in session/active Listening ○ Q&A ● Integrate Q&A into follow up plan ○ Send blogs, videos answering commonly asked questions ● Plan your next webinar ○ Use feedback from surveys to pick your next topic ● Use Poll results/answers as data enrichment
  • 7. #2 Promotional Plan To Drive Registration
  • 8. Webinar Timeline -6 weeks Webinar Request -4 Weeks Registration Live: First Email Promotion & Banner on Home Page -3 Weeks Second Promotion: Social & Partner Email -2 Weeks Third Promotion: Email, Social, Sales Outreach -1 Week Fourth Promotion: Email, Social, Partner Week Of Reminder to those registered & Sales Outreach
  • 9. Channels Promotional Plan Social Media Your Website 3rd Party/Partner Websites Email Marketing Sales Emails Paid Media/Ads
  • 10. Reporting Promotional Plan 7 10 8 4 5 7 6 3 12 13 11 7 0 2 4 6 8 10 12 14 Week 1 Week 2 Week 3 Week 4 Registration By Date & Channel Social Website Email 26% Week 1 31% Social 46% Email 22% Website 32% Week 2 27% Week 3
  • 11. Email Promo Best Practices Promotional Plan ● Subject Line: Short, include the date! ● CTA button at the top/ in the banner image ● When, What, Who in every email ● Speaker image ● Use regularly scheduled emails ● Use preheader text
  • 12. Testing Promotional Plan ● Move around the timing/channels on your timeline ● Social Promotion ○ Images/ vs web page ○ Hashtags ● Email Promotion ○ Subject line ○ Banner images ○ CTAs ● Web Promotion ○ Images ○ Banners/pop-ups
  • 13. #3 Follow Up Plan To Drive Sales Engagement
  • 14. Webinar Follow Up Timeline Week Of Webinar Recording +1 Week Q&A/ Content related to Most asked Question +2 Weeks Another related video/blog +3 Weeks Book a Demo/ Contact Sales
  • 15. Best Practices ● Do you have content for follow up? ● Is the content you’re promoting already in a nurture? ● End with a contact form CTA ● Relate it back to the webinar ● Send it from the speaker/moderator ● Include a play button over the recording/ actionable image ● Will your webinar topic be relevant 4 weeks from now? Follow Up Plan
  • 16. #4 Optimize Registration Page To Support Demand Gen
  • 17. Best Practices ● No navigation bar ● Form above the fold ● Short form ● Image of speakers ● Highlight (only) topic & Include why it’s important Registration Page
  • 18. Testing Registration Page ● Placement of speakers ● Length of description ● Progressive profiling /additional “pop up” fields ● Form header ● Landing page test groups
  • 19. #5 Speakers & Topics Choosing the right one to increase velocity & conversions
  • 20. Best Practices Speakers & Topics ● Ideas for topics ○ Relevant ○ Most downloaded content ○ Best selling product ○ Topics to move the funnel ● Speakers ○ Customer webinars can be good prospect webinars! ○ Industry leaders ○ Leverage partner relationships
  • 21. Speakers Make the Difference Speakers & Topics 2xREGISTRANTS ● Increase in engagement for Q&A ● Increase in registration ○ When one or more 3rd Party speakers are involved ● Increase in Sales engagement
  • 22. Q&A Contact Me! All Social: /heyamandat Email: athomas@etumos.com