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Uplevel Your Webinar Game:
How to Deliver High-Quality Webinars
& High-Quality MQLs to Sales
Nikkole Couture – VP, Go to Market | Intrado Digital Media
Nichole Tucker – Sr. Marketing Manager | Etumos
1
80% of people
would rather watch a live video
than read a blog.
Gone are the Days of Audio & Slides
3
Elevate your webinars
Panel presentations
Interviews Fireside Chats
4
Your Audience Expects Broadcast Quality
5
More than Nine in 10
of all Respondents
Place Some Level of
Emphasis on “Quality”
of Video Experience
Source: WR Enterprise Web Communications Survey, 4Q2019; n=2,004
Multiple speakers via webcams = minimal production costs
6
Multi-sponsor industry panel
Be creative with your use case to drive engagement
7
Think outside the traditional webinar console
8
Live Twitter Chats Multi-site Discussions
Beer & Tell Webinar SeriesLive Entertainment/Concerts
Repurpose your great webinar content
9
Ways to repurpose
✓ Create blog posts with embedded content
✓ Produce 1-2 minute snackable video clips for social
✓ Turn Q&A into an FAQ document
✓ Convert key takeaways into a checklist
✓ Download the audio and create a podcast
✓ Transcribe the webcast and use for eBooks
✓ Dive even deeper in a new webinar, or series
✓ Turn your slide content into infographics
Continuing the Conversation: Setting your systems & sales team up for success
10
Agenda
Connect Your Systems
✓ Intrado Webhook
✓ MAP Campaign
Operationalizing Process
✓ Defining MQL Criteria
✓ Lifecycle Processing
Deep Dive Tips
✓ MQL Sales Alerts
✓ Behavior Scoring
Connect Your Systems: Intrado Webhook
11
✓ Basic Webhook
✓ My Tokens:
✓ Show Package Key
✓ Show Key
Connect Your Systems: MAP Campaign
12
Registration Campaign
✓ SFDC Campaign Add
✓ SDR visibility
✓ List Add
✓ Follow-up emails
✓ Confirmation Email
✓ Note: No Duplicates
✓ Call Webhook
13
Operationalizing Process: Defining MQL Criteria
✓ What is your definition of
a webinar MQL?
✓ Webinar Registration
✓ Webinar Attendance
✓ Hand-Raise CTA
✓ Survey response
✓ Question raised
✓ Next? Let Lifecycle
Processing do it’s job
14
Operationalizing Process: Lifecycle Processing
Operationalizing Process: Lifecycle Processing
15
✓ Lifecycle Status
✓ Date/Time stamp
✓ Change Owner
✓ MQL Sales Alert
✓ MRL (30 day wait)
Deep Dive Tips: MQL Sales Alerts
16
✓ Alerts to sales about your webinar MQLs (or
any MQL for that matter) should be global in
nature
✓ System Tokens used in Design Studio emails
will render!
✓ My Tokens must be at Program Level to
render
✓ Minimize those as much as possible to
avoid blank values (shouldn’t need
many)
Deep Dive Tips: MQL Sales Alerts
17
✓ No use of My Tokens
✓ All System Tokens
✓ Populate the information that is
important to your sales teams
✓ Timing matters
✓ Send alert AFTER other
global programs have time to
compile a score, stamp a
value, etc.
Deep Dive Tips: Behavior Scoring
18
✓ You may elect to only score webinars, and not have them be
MQL triggers!
✓ Scoring campaigns live globally, not locally
That was a lot! Questions? Reach out to me.
19
✓www.etumos.com
✓ntucker@etumos.com
20
Questions?
Thank you!

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Uplevel Your Webinar Game: Deliver High Quality Webinars & MQLs

  • 1. Uplevel Your Webinar Game: How to Deliver High-Quality Webinars & High-Quality MQLs to Sales Nikkole Couture – VP, Go to Market | Intrado Digital Media Nichole Tucker – Sr. Marketing Manager | Etumos 1
  • 2. 80% of people would rather watch a live video than read a blog.
  • 3. Gone are the Days of Audio & Slides 3
  • 4. Elevate your webinars Panel presentations Interviews Fireside Chats 4
  • 5. Your Audience Expects Broadcast Quality 5 More than Nine in 10 of all Respondents Place Some Level of Emphasis on “Quality” of Video Experience Source: WR Enterprise Web Communications Survey, 4Q2019; n=2,004
  • 6. Multiple speakers via webcams = minimal production costs 6 Multi-sponsor industry panel
  • 7. Be creative with your use case to drive engagement 7
  • 8. Think outside the traditional webinar console 8 Live Twitter Chats Multi-site Discussions Beer & Tell Webinar SeriesLive Entertainment/Concerts
  • 9. Repurpose your great webinar content 9 Ways to repurpose ✓ Create blog posts with embedded content ✓ Produce 1-2 minute snackable video clips for social ✓ Turn Q&A into an FAQ document ✓ Convert key takeaways into a checklist ✓ Download the audio and create a podcast ✓ Transcribe the webcast and use for eBooks ✓ Dive even deeper in a new webinar, or series ✓ Turn your slide content into infographics
  • 10. Continuing the Conversation: Setting your systems & sales team up for success 10 Agenda Connect Your Systems ✓ Intrado Webhook ✓ MAP Campaign Operationalizing Process ✓ Defining MQL Criteria ✓ Lifecycle Processing Deep Dive Tips ✓ MQL Sales Alerts ✓ Behavior Scoring
  • 11. Connect Your Systems: Intrado Webhook 11 ✓ Basic Webhook ✓ My Tokens: ✓ Show Package Key ✓ Show Key
  • 12. Connect Your Systems: MAP Campaign 12 Registration Campaign ✓ SFDC Campaign Add ✓ SDR visibility ✓ List Add ✓ Follow-up emails ✓ Confirmation Email ✓ Note: No Duplicates ✓ Call Webhook
  • 13. 13 Operationalizing Process: Defining MQL Criteria ✓ What is your definition of a webinar MQL? ✓ Webinar Registration ✓ Webinar Attendance ✓ Hand-Raise CTA ✓ Survey response ✓ Question raised ✓ Next? Let Lifecycle Processing do it’s job
  • 15. Operationalizing Process: Lifecycle Processing 15 ✓ Lifecycle Status ✓ Date/Time stamp ✓ Change Owner ✓ MQL Sales Alert ✓ MRL (30 day wait)
  • 16. Deep Dive Tips: MQL Sales Alerts 16 ✓ Alerts to sales about your webinar MQLs (or any MQL for that matter) should be global in nature ✓ System Tokens used in Design Studio emails will render! ✓ My Tokens must be at Program Level to render ✓ Minimize those as much as possible to avoid blank values (shouldn’t need many)
  • 17. Deep Dive Tips: MQL Sales Alerts 17 ✓ No use of My Tokens ✓ All System Tokens ✓ Populate the information that is important to your sales teams ✓ Timing matters ✓ Send alert AFTER other global programs have time to compile a score, stamp a value, etc.
  • 18. Deep Dive Tips: Behavior Scoring 18 ✓ You may elect to only score webinars, and not have them be MQL triggers! ✓ Scoring campaigns live globally, not locally
  • 19. That was a lot! Questions? Reach out to me. 19 ✓www.etumos.com ✓ntucker@etumos.com